Mercedes-Benz boosts efficiency with Celonis process intelligence
Mercedes-Benz is utilising the Celonis Process Intelligence Platform to enhance operations across its manufacturing network, leading to improved efficiency in areas including on-time delivery and decision making.
The German automotive company is facing the ongoing challenge of maintaining both speed and precision throughout one of the world's most complex manufacturing operations.
With millions of parts, suppliers, and underlying processes, ensuring seamless operation across such a vast network remains a priority for Mercedes-Benz.
By implementing the Celonis platform, Mercedes-Benz is able to connect data spanning all of its major production and logistics systems.
This extends the capabilities of its MO360 platform, providing visibility for every order, part, and process within the organisation. The integration is supporting the company's efforts in driving operational transparency and efficiency.
Process intelligence in operation
Within Mercedes-Benz, the adoption of Celonis extends across several critical operational domains. In the order-to-delivery process, AI-powered copilots are deployed to forecast delivery timelines, optimise sequencing, and reduce delays. In aftersales operations, process intelligence tools identify bottlenecks within service parts logistics, enabling a faster response to customer requirements.
For quality management, AI-driven anomaly detection spots deviations at an early stage to prevent an impact on production quality.
By leveraging these capabilities, Mercedes-Benz aims to orchestrate its production, adapt to changing market conditions, and uphold its established standards for product quality.
The use of enterprise AI built on process intelligence is central to this approach, underpinning day-to-day decisions and long-term strategic planning alike.
"Full data transparency across our production network and the supply chain allows us to empower our teams to act with greater speed and precision," said Dr. Jörg Burzer, Member of the Board of Management of Mercedes-Benz Group AG, responsible for Production, Quality, and Supply Chain Management.
"This enables Mercedes-Benz to anticipate change, respond quickly to market dynamics, and harness the power of AI. With hundreds of active users and adoption growing across the organization, Celonis has become a key enabler of our digital transformation, helping us scale data-driven decision-making across every function."
Celonis perspective
Bastian Nominacher, co-CEO and co-founder of Celonis, provided additional context on the collaboration and its significance. "Mercedes-Benz is demonstrating how Process Intelligence makes enterprise AI work," he said.
"With Celonis, they've created the optimal conditions for AI to drive real outcomes, from smarter decisions to faster delivery, turning visibility into action."
Network-wide data integration
The partnership's main goal is to ensure that data from every stage of the supply chain and production lifecycle is connected and accessible. This comprehensive integration aims to give both employees and management clear, actionable insights across the network.
The deployment of Celonis at Mercedes-Benz involves a substantial number of active users, with adoption reportedly growing throughout the company.
The process intelligence platform is designed to scale alongside the organisation's digital transformation objectives, supporting data-driven choices across all levels of the business.
Through these measures, Mercedes-Benz seeks to increase flexibility within its supply chain, achieve consistency in quality management, and meet evolving customer expectations in the automotive sector.
