Stories that mention Charles Heunemann
Transforming the future of work, one conversation at a time
Tue, 3rd Mar 2020
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contact centre
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wfh
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telecommunications
Centralised offices, hot desking, and the other flexible workplace designs that have prevailed over the past 10 years are now making way for a massive increase in the “work from anywhere” concept.
How businesses can enhance customer service using new technology
Fri, 2nd Nov 2018
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contact centre
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crm
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cx
"As the world has become more hyper-personalised, thanks to digitalisation, it is clear that businesses should be honing into the deeper aspects of successful consumer services."
Are we in danger of losing the softer side of customer service?
Mon, 17th Sep 2018
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crm
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cx
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martech
"While virtual technologies and messaging platforms are capable of helping customers with pre-approved or pre-programmed solutions to specific problems, they are still incapable of solving more complex issues."