AI to wipe out 49% of customer service jobs by 2030
37 minutes agoRoutine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.
Asian stories
Westcon-Comstor expands APAC support with DSE scheme
The move gives APAC customers a named engineer and faster post-sales help as support demand rises across multi-vendor cloud and security setups.
Singapore Space Lab launched to boost commercial sector
The facility aims to turn satellite and geospatial tools into commercial gains for Southeast Asian industries as space activity expands.
Ransomware drives 58% of Singapore cyber incidents
More than 130 major incidents in 2025 show Singapore facing rising disruption, with public services and retailers hit hardest.
NEXTDC launches first overseas data centre in Kuala Lumpur
The Malaysian site is part of AUD $1 billion of investment and gives NEXTDC a base for AI and cloud customers across Southeast Asia.
NTT DATA & HTX to co-develop AI for Singapore security
Rising scam losses in Singapore are pushing police tech investment, as the pair plan forensic and AI tools to speed investigations.
Ransomware shifts to fewer groups as Thailand targeted
Thailand has joined the ransomware top 10 as fewer groups now drive most attacks, raising the cost of each breach for businesses.
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AMD expands EPYC chips for edge, telco and storage workloads
The new single-socket range targets space- and power-constrained deployments, from 5G networks to store-level AI and cloud storage.
Telecom operators urged to rethink voice & security
Rising cyber risk and regulatory pressure are pushing telecom operators to harden voice services as enterprises shift calling into cloud platforms.
Westcon-Comstor expands APAC support with DSE scheme
The move gives APAC customers a named engineer and faster post-sales help as support demand rises across multi-vendor cloud and security setups.
Notch launches steerable drone antennas to boost range
Operators can extend links without changing radios, as the new antennas steer energy where it is needed and cut wasted signal.
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Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Damian Seeto
Gaming Contributor
Damian has been contributing for Techday since 2009 and is always available whenever a video game needs to be reviewed. Aside from being a big gamer, he is also one of biggest professional wrestling fans. Damian likes Star Wars, comic book movies and Metallica.
Darren Price
Consumer & Gaming Writer
Darren Price has been playing video games and messing with technology for 45 years. For the last fifteen years he’s been writing about games and tech, as well. He hates sport, but loves sports video games - which he puts down to a mixture of being annoyingly contrary and extremely lazy. Whilst he is completely tone deaf, he considers Rock Band to be his guilty pleasure. A geek from way back, Darren builds his own computers, collects comic books, owns several lightsabers and is a sucker for video-gaming merchandise.
David Shilovsky
Interview Editor
David joins TechDay from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jacques-Pierre (JP) Dumas
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With a background in media, JP is the definition of a tech nerd. After a stint as a journo, he's moved on to marketing but in his spare time, he still loves deep-diving into the best of tech, games, and films. You can chat to JP about anything from the latest console releases to supercomputer teraFLOPs and he'll be sure to have an opinion.
Analyst Insights
Industry research and analysis from leading firms.
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