Kacific launches self-service platform and retail packages

Kacific is bolstering its offering to its network of over 480 distributors and end-users, bringing more competition to the retail market. In response to market feedback from everyday users in the Asia Pacific region, Kacific is introducing new options and changes to the Gigstarter plan and investing in a new streamlined self-service portal.

The new portal, called the Kacific Crossbow, will be a self-service portal for all Gigstarter service providers. It allows them to manage their terminal networks easily, creating a smoother customer experience for Kacific customers and end-users.

It includes features such as instant provisioning of new terminals, checking the status of the existing fleet of terminals, submitting plan changes for existing terminals, instant provisioning of static IP, reactivation of services instantly, and the facility of topping up the data packages.

This new investment adds value to Kacific's offering to distributors and resellers, giving it an advantage as it plans for growth through more satellites.

Kacific has been very successful in the retail market with its packaged Gigstarter plans, which cater to families, communities, and small businesses in under-served areas, and are sold through authorised distributors and resellers.

Driven by spikes in demand for extra data by capped plan end-users, Kacific is introducing a range of top-up packs. These 10, 20, 30 and 50 GB top-up packs will be available to all users of the GigStarter packaged service.

"Our objective in introducing our new Crossbow platform, Gigstarter top up packs is to create a more seamless experience for our Gigstarter product offering," says John Loke, Chief Technical Officer, Kacific. 

"By automating processes for our distributors and ISPs with a self-service user platform like Crossbow, and going down further down the retail value chain with more customisable product options and offerings for our end-users, we aim to increase the speed of digital adoption across the markets we operate in today."

Founded in 2013, Kacific Broadband Satellites Group is a next-generation satellite operator providing access to affordable, reliable, high-speed broadband services across Asia and the Pacific. 

Kacific's purpose is to make a rapid and lasting difference to the people of South East Asia and the Pacific by providing high-quality, low-cost satellite broadband accessible from a small, easy-to-install and affordable antenna. 

Kacific uses advanced Ka-band space and ground communications technologies to provide innovative services to governments, businesses, and communities. 

Today Kacific connects over 2,000 educational and healthcare facilities. Its services foster greater internet usage, fuel economic growth and improve the delivery of critical services.

Its first satellite, Kacific1, connects underserved areas in 25 countries in the Asia Pacific, home to over 600 million people. 

Its second satellite, Kacific2, is in development and will address 1TB in unmet demand and one billion people, extending Kacific's coverage across nine new markets in South, Central and West Asia.

The company is headquartered in Singapore and employs over 70 staff globally.