Automation stories - Page 15

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

AI is speeding legal work, shifting risk upward and forcing lawyers to move from hands-on performers to orchestrators of judgement and control.

SAP renames Emarsys as Engagement Cloud, adding an enterprise edition to unify governed, AI-driven customer interactions across systems.

NETSCOUT expands Omnis AI tools so telcos can turn noisy 5G network data into AI-ready streams for customer experience and operations.

Ataccama named a Leader in Gartner's 2026 Magic Quadrant for augmented data quality, topping the Completeness of Vision axis.

Half of fraud chiefs say fast-changing, AI-powered scams are outpacing their defences, forcing a shift to real-time, adaptive protection.

Radware warns 2025 cyberattacks are exploding, with network DDoS up 168% and web DDoS up 101% as bots, apps and APIs face heavier fire.

Liquibase Secure 5.1 adds modelled change control for Snowflake's control plane, tightening governance across access, data sharing and execution.

SaaS vendors are baking real-time data quality checks into core products to cut waste, curb fraud, and turn cleaner data into trust.

CrowdStrike links Falcon Shield with Qualtrics XM to extend SaaS security, monitoring and automated policy enforcement across experience data.

Hiscox launches a multi-site technology graduate scheme across London, Lisbon and York as it ramps up hiring for digital and cyber roles.

Axis finds intelligent video moving beyond security as firms use cameras for analytics, cloud adoption rises, and unified platforms gain favour.

Internal auditors warn AI-driven fraud is surging, but most concede they lack the tools, skills and time needed to spot it effectively.

Rubrik unveils Agent Cloud, promising real-time oversight, guardrails and rollback for risky AI agents embedded in enterprise systems.

Anthropic launches Claude Sonnet 4.6 with major coding and computer-use upgrades, keeping pricing flat at USD $3 and USD $15 per million tokens.

Audit firms embed AI in core workflows as new research shows rising adoption is matched by stricter validation, governance and training controls.

Sphera names Chris Gutheil CTO to lead its global tech strategy and accelerate Sphera AI development for risk and compliance customers.

Rising cross-border trade complexity is pushing firms to delay expansion and lean on AI, as regulatory uncertainty reshapes global growth plans.

Liverpool John Moores University launches AI Academy with Multiverse to upskill 134 staff and free hours weekly for teaching and research.

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.