Customer service stories - Page 2
Tuatahi & Ventia sign NZD $110 million fibre network deal
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uc
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devops
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apm
Tuatahi First Fibre has appointed Ventia as its primary partner in a NZD $110 million deal to support its expanding fibre broadband network across New Zealand.
NiCE launches CXone Mpower Agents to automate customer service
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uc
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digital transformation
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cx
NiCE launches CXone Mpower Agents, AI-driven tools designed to automate and streamline customer service across front, middle, and back-office operations.
NiCE & Snowflake partner to boost secure AI-driven data sharing
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uc
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data analytics
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digital transformation
NiCE teams up with Snowflake to enable secure, AI-driven sharing and automation of customer data, enhancing efficiency and personalisation across enterprises.
Does anyone know what a CDP is anymore?
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crm
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cx
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martech
Customer Data Platforms are evolving beyond marketing, becoming essential for unified data, AI readiness, and privacy compliance across enterprises.
Kore.ai & TeKnowledge partner to deliver scalable AI at enterprise level
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digital transformation
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cx
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martech
Kore.ai and TeKnowledge have partnered to help enterprises scale AI adoption beyond pilots, enhancing customer service and business operations globally.
AI set to transform customer experience & loyalty in 2025
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digital transformation
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cx
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martech
In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.
AI to create new roles as Nimbl predicts job growth not loss
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digital transformation
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cx
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martech
Nimbl predicts AI will create new job roles and growth, transforming the workforce with personalised services rather than causing redundancies.
Voitec appointed to distribute Heedify Teams console in ANZ
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uc
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digital transformation
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cx
Voitec is now the official distributor of Heedify’s Microsoft Teams attendant console in Australia and New Zealand, enhancing frontline communication efficiency.
Skillsoft & Salesforce launch AI learning for support teams
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it training
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cx
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martech
Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.
R&S Grating accelerates operations with cloud ERP from Wiise
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digital transformation
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rpa
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supply chain
Australian supplier R&S Grating has boosted efficiency with Wiise cloud ERP, cutting stock outages and admin time by over 60%, while improving forecasting accuracy.
Calabrio launches unified platform to boost contact centre teams
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uc
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data analytics
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ai
Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.
AI boosts customer service happiness as global wellbeing falls
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uc
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digital transformation
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cx
Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.
AI lifts customer service satisfaction as global happiness falls
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uc
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digital transformation
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cx
Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE’s report.
RingCentral debuts customer journey analytics for Australian users
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uc
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cx
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martech
RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.
Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service
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crm
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digital transformation
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cx
Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.
Kingston unveils refreshed XS Series SSDs for pros & users
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storage
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customer service
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flash storage
Kingston launches refreshed XS Series external SSDs, offering up to 4TB storage and 2,000MB/s speeds for pros and portable options for everyday users.
Gamma & Clear Business partner to boost UK SME connectivity
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digital transformation
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customer service
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business communications
Gamma and Clear Business have teamed up to provide UK SMEs with enhanced managed connectivity and voice services, combining enterprise-grade tech with local support.
HubSpot launches direct connector for ChatGPT CRM insights
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saas
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crm
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data analytics
HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.
NiCE announces 2025 partner awards for AI & automation excellence
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uc
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digital transformation
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cx
NiCE has honoured partners across APAC and EMEA for driving AI and automation excellence in customer service with its 2025 International Partner Awards.
Lockyer Valley council completes ERP upgrade to boost services
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saas
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devops
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digital transformation
Lockyer Valley Regional Council has upgraded its ERP system to TechnologyOne’s platform, enhancing services for 45,000 residents and improving staff efficiency.