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Pegasystems stories

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Forrester names Pega a Leader in CRM Solutions 2022 report
Tue, 2nd Aug 2022
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crm
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cloud
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martech
Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.
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Marketing technologies set to increase revenues - study
Thu, 7th Jul 2022
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martech
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cdp
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financial results
Marketing leaders say that investment in new marketing technologies (MarTech) will drive significantly increased revenues.
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Digital transformation increasing business complexities
Wed, 25th May 2022
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digital transformation
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pegasystems
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covid-19
A new survey suggests businesses must re-examine their digital transformation approach to better help employees adapt to change.
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Appian awarded billions in damages against Pegasystems Inc.
Thu, 12th May 2022
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bi
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big data
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data analytics
Appian has been awarded USD$2.036 billion in damages against Pegasystems Inc as the result of a jury verdict in the Circuit Court for Fairfax County, Virginia.
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New low-code capabilities from Pega for AI-powered automation
Thu, 24th Mar 2022
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ai
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digital transformation
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app development
Pegasystems delivers new intelligent, low-code capabilities for AI-powered decisioning and workflow automation.
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Organisations fail to deliver on growing customer demands
Thu, 10th Feb 2022
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contact centre
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crm
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martech
"Over the last two years, customer expectations have skyrocketed to the point where exceptional service is now demanded as standard across every interaction.”
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Pega named a leader in Digital Process Automation
Thu, 16th Dec 2021
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digital transformation
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forrester research
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pegasystems
Pegasystems has been recognised as a Leader in Digital Process Automation software by Forrester in The Forrester Wave: Digital Process Automation Software, Q4 2021 report. 
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Pegasystems launches AI-powered customer journey capability
Fri, 3rd Dec 2021
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crm
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ai
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cx
"Next-Best-Action Customer Journeys provides businesses a propensity-driven solution that adapts to customers' context in real time, bringing true value and relevance to customers."
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Pegasystems investigates where IT functions will be 5 years from now
Thu, 18th Nov 2021
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digital transformation
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pegasystems
"The accelerated pace of digital transformation has put IT leaders front and centre. It’s also taught many within organisations the strategic value these teams can provide if they are given the tools and the opportunity."
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Customer service vital to long term success for Australian telcos
Thu, 27th May 2021
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crm
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contact centre
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martech
Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.
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Poor service quality costing companies significant revenue
Fri, 21st May 2021
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crm
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cx
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martech
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
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Real-time decisioning critical to meeting increased customer expectations
Wed, 21st Apr 2021
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crm
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cx
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martech
"Organisations have to work hard to provide a customer experience that stands out in an increasingly crowded marketplace."
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What makes an intelligent automation leader? Pegasystems releases new study
Fri, 9th Apr 2021
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cloud
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pegasystems
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automation
For automation implementations to be successful, businesses need greater executive buy-in, implementation across the organisation and more robust governance.
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Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
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crm
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ai
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martech
Qurious.io uses artificial intelligence to help customer service employees deal with customers.
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Pegasystems completes industry first with auto-balancing feature
Wed, 18th Nov 2020
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rpa
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technology launch
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pegasystems
Pega RPA Auto-balancing is the industry's first RPA feature that automatically provisions workloads between an organisation’s available bots, the company states.
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Forrester names Pega ‘Leader’ in interaction management
Fri, 23rd Oct 2020
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crm
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cx
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martech
Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.
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Intelligent Automation – accelerate today and automate for tomorrow
Wed, 23rd Sep 2020
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it automation
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mit
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pegasystems
It’s a message that encapsulates the benefits of productivity and innovation, by letting technology take care of menial tasks and giving valuable time back to every business.
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Businesses investing in DX more than ever thanks to COVID-19
Tue, 23rd Jun 2020
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digital transformation
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pegasystems
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it operations management
"Organisations need to reexamine every part of their business for digital readiness or face consequences regardless of whether another crisis of this magnitude happens again or not.”
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What’s new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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crm
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martech
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open source
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
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Pega launches ‘platform for platforms’ to unify app stacks
Thu, 4th Jun 2020
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paas
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cloud
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iaas
Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps.
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Pega strives to rid AI-based CX systems of discrimination
Thu, 21st May 2020
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crm
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ai
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cx
The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.
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Pegasystems launches COVID-19 tracking app
Mon, 23rd Mar 2020
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pegasystems
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scheduling
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covid-19
“With the state of the COVID-19 pandemic rapidly evolving, Pega quickly developed this app to help our clients ensure the wellbeing of their employees and customers while also helping to mitigate their business risks."
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Organisations must tear down the walls between IT and CX
Fri, 21st Feb 2020
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crm
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contact centre
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cx
Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.
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Pegasystems announces new app-building software
Fri, 7th Feb 2020
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app development
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apm
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low-code
Clients can create their first product release or their MLP in a matter of weeks.
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