The Ultimate Guide to Unified Communications
2024 edition
Overview
Also known as UC.
Where once the telephone reigned supreme, modern communication now encompasses email, txt, webchat, video conferencing and more. Unified Communications brings all these modes together and helps people identify and use the mode most appropriate for the specific interaction. Collaboration goes beyond ‘one to one’ communication and empowers group work, even when members are remote, and further incorporates file sharing technologies so people can work together on the same documents or files, without being in the same room.
Analyst reports
IDC MarketScape on UC & CX
NICE named leader in IDC MarketScape for CXone Mpower l...
Last month
IDC MarketScape on UC & Hyperscale
Genesys reports $1.5 billion in revenue with 40% growth
Last month
Gartner on UC & MarTech
Kore.ai named leader in Forrester Wave for conversation...
Tue, 21st May 2024
Gartner on UC & Low-code
Mendix 10.6 launch simplifies & accelerates enterprise ...
Tue, 5th Mar 2024
Frost & Sullivan on UC & Data Analytics
Vonage to boost Southern Cross Credit Union's customer ...
Wed, 14th Feb 2024
Expert columns
By Insightful.io
72% of business leaders suffer from analysis paralysis ...
Last month
By Rod Lester of NICE
Taking the next step forward in the contact centre evol...
Thu, 30th May 2024
By Ashwin Ram of Check Point Software Technologies
Collaboration tools are now at the frontline in the bat...
Mon, 13th May 2024
By Mark Gorrie of Gen Digital Inc
What is vishing? Tips to spot and avoid voice phishing ...
Thu, 2nd May 2024
By Jonathan Tanner of Barracuda Networks
The remote desktop tools most targeted by attackers in ...
Thu, 2nd May 2024
More expert columns
By Gabriel Moss of Barracuda Networks
How attackers weaponise generative AI through data pois...
Thu, 4th Apr 2024
By Jason Duerden of SentinelOne
Overcoming the data challenges associated with gen AI d...
Wed, 3rd Apr 2024
By Martyn Riddle of Verint
Three reasons contact centres are embracing Open CcaaS
Thu, 21st Mar 2024
By Matthew Stradling of Cinos
Workplace communications: The role of AI and audio-visu...
Mon, 18th Mar 2024
By Smriti Joshi of Wysa
IWD 2024: How AI can help new mothers with their mental...
Thu, 7th Mar 2024
By Aaron Holt of Neo4j
How advanced digital technologies are making London roa...
Wed, 21st Feb 2024
Recent news
About PCI Compliance
IPI launches ElasticCX Service Recovery for contact cen...
2 days ago
About Developers
Developer trust in AI tools declines despite increased ...
4 days ago
About
Amber Technology to showcase latest UC & AV solutions a...
Last week
About PC Hardware
ADLINK unveils AI Edge Server MEC-AI7400 for smart manu...
Last week
About Voice over Internet Protocol
eflow Global upgrades TZEC to combat market abuse with ...
Last week
More expert columns
By Aaron Holt of Neo4j
How advanced digital technologies are making London roa...
Wed, 21st Feb 2024
By Justin Hurst of Extreme Networks
Adopting AIOps in Network Management: Essential for Mod...
Mon, 19th Feb 2024
By Brad Pulford of HP Australia and New Zealand
How to drive a healthy relationship with your work in 2...
Tue, 13th Feb 2024
By Contributor of NICE
Embracing new tools in CX to revolutionise the digital ...
Tue, 6th Feb 2024
By Peter Hughes of RingCentral
Putting all your eggs in one communication basket is ne...
Mon, 5th Feb 2024
By Brad Pulford of HP ANZ
A new kind of PC is coming: From personal computer to i...
Wed, 24th Jan 2024
Even more expert columns
By Brad Pulford of HP ANZ
A new kind of PC is coming: From personal computer to i...
Wed, 24th Jan 2024
By Andy Connor of Subzero Engineering
How eCommerce and fintech firms are leveraging the powe...
Fri, 5th Jan 2024
By Edward Chow of Stratus
Meet ESG goals with industrial automation
Tue, 26th Dec 2023
By Alexey Lebedev of AVEVA
Industrial metaverse spurs new gains in digital transfo...
Wed, 6th Dec 2023
By Tim O’Neill of BitTitan
A guide on how to migrate to better Teams governance
Mon, 4th Dec 2023
By Tim O’Neill of BitTitan
How to move file shares from on-prem to cloud
Wed, 15th Nov 2023
By Rod Lester of NICE
Channel selection: Essential for a successful customer ...
Tue, 29th Aug 2023
By Robin Rastogi of Nihilent Australia
How AI can complement Australia's human experience
Wed, 2nd Aug 2023
More news
About Collaboration
Shiprocket deploys on Snowflake AI Data Cloud for bette...
Last week
About Business Intelligence
NTT DATA to innovate fan experience at the 152nd Open a...
This month
About Wearables
Labour stresses tech adoption in housing to tackle work...
This month
About Contact Centre
IPI rises to 31 in E2E Tech 100 list after successful y...
This month
About EduTech
The good and bad: What AI means for the future of New Z...
This month
Even more news
About Contact Centre
AI will significantly impact supply chains, industry de...
This month
About Voice over Internet Protocol
Meltwater launches AI-powered copilot with Microsoft
Last month
About Data Protection
Barclays partners with Microsoft to enhance digital sec...
Last month
About Contact Centre
InMoment integrates generative AI for better customer i...
Last month
About Software Updates
Logitech launches AI-powered, eco-friendly camera
Last month
Job moves
Move at Microsoft
Qualtrics appoints Gurdeep Singh Pall as AI Strategy Pr...
Thu, 18th Apr 2024
Move at Microsoft
One NZ appoints Nick Quin as new Head of Public Sector
Mon, 11th Mar 2024
Move at Avaya
Brendan Maree joins ProHance to spur growth in Australi...
Tue, 20th Feb 2024
Move at Centrify
Steven Hua joins ControlUp as Chief Marketing Officer t...
Wed, 6th Dec 2023
Move at Evolve IP
Evolve IP expands account management team to drive part...
Wed, 11th Oct 2023
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