Consilium unveils AI-powered customer experience platform for enterprises

Consilium Software has announced the launch of a new artificial intelligence-powered customer experience platform aimed at streamlining customer engagement and enhancing agent productivity for enterprises worldwide.

Platform capabilities

The Consilium CX Platform brings together multiple applications within a unified environment. Features include AI-powered campaign management with UniCampaign, real-time voice, video, and co-browsing via UniVCX, and an integrated CRM and contact centre desktop through UniAgent. The platform also offers analytics and performance optimisation tools under UniQM and UniRSM, and centralised control and configuration with UniCloud and UniStudio.

The AI functionality extends to speech recognition and synthesis, enabling more natural-sounding voice interactions through UniASR and UniTTS. Integration with Splunk provides enterprises with real-time operational intelligence and actionable insights.

Market reach

Consilium Software reports that more than 2,000 organisations across over 100 countries have utilised its solutions, managing upwards of five billion interactions annually. Its flagship UniSuite platform has a significant presence among large enterprises, highlighting reliability and scale as notable characteristics. The new platform is expected to build on this foundation, aiming to deliver consistent, personalised experiences across digital and voice channels.

Leadership emphasis

"For more than two decades, Consilium has been defined by relentless innovation and continuous investment in building a world-class, AI-enabled CX platform. With the launch of Consilium CX, we're enabling enterprises to go beyond omnichannel - delivering truly unified, intelligent, and humanized customer experiences that evolve with the way people connect today," said Pramod Ratwani, Founder & CEO, Consilium Software.

Access and availability

The company's AI-powered customer experience solutions are now available as Software-as-a-Service listings through established technology marketplaces. This includes Cisco Commerce Workspace, Genesys AppFoundry, and AWS Marketplace. Customers may select from several options based on their infrastructure preferences and integration needs.

Compliance and certifications

Consilium Software holds international certifications, including SOC 2 Type 2, ISO/IEC 27001, ISO 9001, and GDPR compliance. These credentials are intended to reassure customers of data security, privacy, and quality management measures in place across its offerings.

"With the launch of Consilium CX, we're enabling enterprises to go beyond omnichannel - delivering truly unified, intelligent, and humanized customer experiences that evolve with the way people connect today," said Ratwani.