Indosat & Garuda Indonesia partner for digital transformation

Indosat Ooredoo Hutchison and Garuda Indonesia have signed a collaboration agreement aimed at driving digital transformation within Indonesia's aviation and tourism sectors. The agreement seeks to leverage the latest technological innovations to enhance operational quality, optimize ancillary revenue, and provide personalized passenger experiences. The collaboration has garnered support from the Ministry of Tourism and Creative Economy of the Republic of Indonesia (Kemenparekraf).

A signing ceremony was held at Indosat Ooredoo Hutchison's headquarters in Jakarta, attended by Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison, and Irfan Setiaputra, President and CEO of Garuda Indonesia. The event was witnessed by representatives from Kemenparekraf and Sandeep Chakravorty, the Indian Ambassador to Indonesia.

The initiative aims to integrate advanced technology to improve service quality across the aviation and tourism sectors. Garuda Indonesia, as a full-service airline, plans to investigate various applications of these technologies to boost operational efficiency, increase ancillary revenues, and offer more personalized travel experiences. This strategic collaboration is expected to provide added value not only to Garuda Indonesia and its customers but also to position Indosat as a leader in the application of advanced technology in these industries.

Sandiaga Uno, Minister of Tourism and Creative Economy of the Republic of Indonesia, stated, "This partnership marks a significant moment for Indonesia's aviation and tourism sectors. By leveraging cutting-edge technology, Indonesia will not only elevate the tourist experience but also create new economic opportunities that will drive sustainable growth. This collaboration sets a global standard for technology integration in aviation and tourism, positioning Indonesia as a premier destination on the world stage."

Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison, emphasized the importance of this partnership, saying, "Armed with the latest technological innovations developed by Indosat, we are committed to supporting the growth of every industry sector. We appreciate the support of the Indonesian Government in our shared vision to enhance Indonesia's global reputation. This strategic partnership is crucial for leveraging technology to transform Indonesia's aviation and tourism sectors, improving experiences, and fostering inclusive growth. This aligns with Indosat's larger purpose of empowering every Indonesian."

Irfan Setiaputra, President and CEO of Garuda Indonesia, added, "Sharing the same mission with Indosat to deliver a seamless travel experience for tourists, we hope that this exploration of collaboration will support the digital transformation of the tourism and aviation industries. For over seven decades, we have been at the forefront of providing safe and comfortable air transportation for the public. This collaboration is expected to further stimulate the growth and development of Indonesia's aviation and tourism industries."