Kacific's new mobile app for all end-users on the Kacific Gigstarter service will be available across 25 markets.
The company says the app is the next step in helping its Internet Service Providers (ISP) and Kacific Authorised Distributors (KADs) add value and understand their customers better. It says the app simplifies the end-user experience by providing capabilities like tracking data usage and requesting support.
Kacific says under the respective ISPs and KADs, end-users can now easily track and manage their data usage on a daily, weekly and monthly basis. In addition, the app provides details on different tiers of broadband plans, driving the opportunity for end-users to upgrade their plan as their needs grow.
The company says end-users can stay up to date with the latest promotions and network notifications and enjoy immediate access to comprehensive product and plan FAQs, helping them explore relevant information at a glance.
Kacific says the app ensures a consistent service standard for end-users and makes it even easier to contact their service provider for on-ground 24-7 support at the touch of a button.
It says the new service will also drive business to the local KADs by providing prospective end-users with the ability to locate the nearest ISP or KAD in their area.
Kacific chief commercial officer Brandon Seir says the company is focused on providing its channel partners with everything they need to be the most competitive brands in the broadband market.
“The Gigstarter mobile app adds to the marketing and sales support we provide, giving our partners the user-friendly tools to keep their customers satisfied and informed,” he says.
“With the app, we can drive new end-users to our customers, promote and upsell services, and provide responsive customer service – ultimately streamlining the end-users' day-to-day experience with the Gigstarter product.”
Kacific says it diversified its business model, adding a franchise retail broadband model to its traditional wholesale model to respond to the high retail demand created by the Covid-19 pandemic.
The company says the flagship product for the retail arm is Gigstarter, a pre-packaged, prepaid, monthly broadband service delivered over small, light, and easy-to-install VSAT terminals.
Kacific says its KADs have the flexibility to grow with low risk as they resell the Gigstarter plans to end-users plan-by-plan, site-by-site.
The company's innovative franchised retail model accounts for more than 20% of Kacific's total revenue whilst widening the company's reach to users in the last mile through the hyper-local presence of KADs.
The Kacific Gigstarter mobile app is now available to download from Apple App and Google Play stores.