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Symbio, a member of the Aussie Broadband Group, has been awarded the network service provider (NSP) licence by the Malaysian Communications & Multimedia Commission (MCMC) as part of its ongoing expansion in Southeast Asia. This development enables Symbio to add Tier-1 voice coverage within Malaysia to its existing offering, opening opportunities for global service providers and communication innovators in the region.
The NSP licence allows for the prominent voice communications software provider to broaden its Tier-1 voice coverage as a trusted voice partner in the Asia-Pacific region. This progress offers global service providers and innovators a scalable and high-availability platform to enter the burgeoning Malaysian market. Regarding this development, Dylan Brown, CEO of Connect Division at Symbio, reflected upon the company's ambitious approach, stating, "For over 20 years we have been providing customers with choice, allowing them to unlock opportunities that serve them best."
This development expands Symbio's Tier-1 voice offering in Malaysia, supplementing its existing domestic network in Singapore, both accessible within its South-East Asia (SEA) Regional Hub. The SEA hub allows global telecom and technology service providers to cater to customers across multiple countries via a singular Symbio interconnect. Brown explained, "Offering access to multiple Tier-1 domestic voice networks via the SEA Hub further increases speed to market and reduces costs for communication providers without compromising on quality."
The issuance of this NSP licence represents a significant milestone, especially given that such authorisation is not common for foreign-owned entities. Symbio aims to leverage this development to solidify and expand its full Tier-1 capabilities. Brown emphasised the company's eagerness to collaborate with local carriers, stating, "The issuing of our NSP licence is a key milestone. We are eager to work with local carriers as we build out our full Tier-1 capabilities."
Securing the NSP licence comes a year after Symbio introduced its initial offering in Malaysia, laying the groundwork for international clients to establish connections in the country through the provision of voice services, including the allocation of international numbers. As the company continues its ongoing effort to streamline and improve telecommunication services, Symbio's acknowledgement as a trusted voice partner in the Asia-Pacific region endorses their dedication to customer choice, growth, and expansion in this rapidly digitising region.
