Verint announces strategic partnership with Zoom enhancing CX solutions

The Customer Engagement Company, Verint, made an announcement regarding its partnership with Zoom Video Communications, Inc. Confirming the launch of the ISV Exchange Program with Verint's open platform, the partnership is based on a unique open architecture that combines Verint's customer experience automation solutions with Zoom's offerings.

Over the past year, Verint has been working in partnership with Zoom on integrating their open platform with Zoom's unified communications solutions, as well as Zoom Contact Center. Reflecting on the partnership, John Bourne, senior vice president, global channels and alliances at Verint, says, "Our announcement today makes the Verint open platform available to Zoom customers for the first time. As Zoom continues to expand their capabilities, we will remain in lock step with them and enable our mutual customers to leverage the power of this unique platform-to-platform approach."

Commenting on the collaboration, Doug Chaney, head of ISV & Marketplace Sales at Zoom, expressed excitement about having Verint as a strategic partner. He emphasised Verint's strong reputation, stating, "As the customer engagement pioneer for more than 25 years, Verint is uniquely positioned to help our customers navigate through new business challenges to deliver elevated customer experiences."

Verint helps iconic brands around the world elevate customer experience (CX) and reduce operating costs. More than 10,000 organisations in 175 countries, including over 85 of the Fortune 100 companies, utilise Verint's open customer engagement platform to maximise CX automation with the power of data and AI. Now, with the new partnership with Zoom, Verint and Zoom's clients will enjoy the benefits of a comprehensive CX automation solution that will assist in reducing operational costs and enhancing customer experience.

Verint, a proud Certified Great Place To Work, continues to strive to innovate and provide top tier customer engagement services to brands globally, in a bid to help them harness the power of AI and data for superior automation.