TelcoNews Asia - Telecommunications news for ICT decision-makers
Asia

Agentforce Stories - Page 2

Asian Stories

Agentforce stories

Global Stories

Agentforce stories

Salesforce adds shared-context AI tools for retailers
Unified Communications

Salesforce adds shared-context AI tools for retailers

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
Salesforce unveils AI fluency guide for agentic workforces
Digital Transformation

Salesforce unveils AI fluency guide for agentic workforces

Salesforce launches an AI Fluency Playbook to help build 'agentic enterprises', guiding staff to work effectively with AI agents at scale.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Salesforce links CRM data directly into ChatGPT
Customer Relationship Management

Salesforce links CRM data directly into ChatGPT

Salesforce launches an Agentforce Sales app for ChatGPT, letting sellers query and update live CRM data and trigger workflows in-chat.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
Salesforce & AWS deepen AI partnership to boost agentic adoption
Unified Communications

Salesforce & AWS deepen AI partnership to boost agentic adoption

Salesforce and AWS have expanded their partnership to accelerate AI agent adoption, enhancing workflows, data integration, and customer service globally.

By Shannon Williams • 5 min read • Fri, 17th Oct 2025
Coveo enhances AI for Agentforce with context passthrough tools
Customer Experience

Coveo enhances AI for Agentforce with context passthrough tools

Coveo has enhanced AI support on Agentforce with custom context passthrough tools, boosting response accuracy and accelerating issue resolution for enterprises.

By Jed Nykolle Harme • 3 min read • Thu, 16th Oct 2025
Seismic, Salesforce expand AI tools to boost B2B sales success
Customer Experience

Seismic, Salesforce expand AI tools to boost B2B sales success

Seismic has integrated its Aura AI with Salesforce's Agentforce to boost B2B sales by offering real-time content and adaptive playbooks within a single platform.

By Jed Nykolle Harme • 4 min read • Sat, 23rd Aug 2025
Globant adds new interoperability to expand AI platform
Software Development

Globant adds new interoperability to expand AI platform

Globant enhances its Enterprise AI platform with new protocols enabling seamless integration and collaboration across major AI environments and tools.

By Jed Nykolle Harme • 4 min read • Tue, 5th Aug 2025
Salesforce unveils Agentforce to speed up quoting for sellers
Marketing Technologies

Salesforce unveils Agentforce to speed up quoting for sellers

Salesforce launches Agentforce within Revenue Cloud, cutting sales quoting time by 75% and simplifying complex configurations for faster deal closures.

By Catherine Knowles • 4 min read • Fri, 25th Jul 2025
AI agents revolutionise business & cybersecurity with automation
Advanced Persistent Threat Protection

AI agents revolutionise business & cybersecurity with automation

AI agents are transforming business and cybersecurity by automating tasks, reducing response times, and enhancing threat detection with human oversight.

By Sean Mitchell • 5 min read • Tue, 1st Jul 2025
NTT DATA launches EPAS service to boost Salesforce Agentforce AI
Digital Transformation

NTT DATA launches EPAS service to boost Salesforce Agentforce AI

NTT DATA launches a new EPAS service to enhance adoption of Salesforce's Agentforce, enabling enterprises to deploy autonomous AI agents alongside human teams.

By Jed Nykolle Harme • 5 min read • Thu, 26th Jun 2025
Skillsoft & Salesforce launch AI learning for support teams
Customer Experience

Skillsoft & Salesforce launch AI learning for support teams

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.

By Catherine Knowles • 3 min read • Thu, 12th Jun 2025
Salesforce unveils Marketing Cloud Next for AI-driven campaigns
Customer Experience

Salesforce unveils Marketing Cloud Next for AI-driven campaigns

Salesforce launches Marketing Cloud Next with autonomous AI agents to revolutionise marketing through personalised, two-way customer conversations across channels.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025
Datadog launches domain-specific AI agents & LLM tools
DevOps

Datadog launches domain-specific AI agents & LLM tools

Datadog unveils three specialised AI agents within Bits AI plus new tools to monitor and optimise large language model deployments in real time.

By Sean Mitchell • 5 min read • Wed, 11th Jun 2025
AI agent adoption rises among IT security leaders in ANZ
Malware

AI agent adoption rises among IT security leaders in ANZ

AI agent use among IT security leaders in Australia and New Zealand is set to nearly double from 36% to 68% within two years, driven by growing trust and data challenges.

By Sean Mitchell • 4 min read • Thu, 5th Jun 2025
Salesforce to acquire Informatica for equity value of USD $8 billion
Mobile Device Management

Salesforce to acquire Informatica for equity value of USD $8 billion

Salesforce to acquire Informatica for USD $8 billion, enhancing AI capabilities by integrating Informatica's data services with its platform, deal to close fiscal 2027.

By Shannon Williams • 5 min read • Fri, 30th May 2025

Stories from Other Regions

Agentforce stories

Transformative tech: How marketing agencies can use AI to convert data into revenue
Customer Relationship Management

Transformative tech: How marketing agencies can use AI to convert data into revenue

Marketing agencies can turn fragmented data into revenue by using AI-driven systems that enable continuous testing, learning, and real-time optimisation.

By Satish Thiagarajan • 4 min read • Wed, 19th Nov 2025
Agentic AI drives productivity & innovation across Australia
Digital Transformation

Agentic AI drives productivity & innovation across Australia

Agentic AI is boosting productivity and innovation across Australia, helping firms tackle skills shortages and accelerate development in multiple sectors.

By Kaleah Salmon • 4 min read • Thu, 26th Jun 2025