AI Strategy stories - Page 12

Avoid three common pitfalls when using AI for customer experience: integrate with your systems, avoid costly overhauls, and balance speed with strategy for best results.

By 2027, AI agents will automate or augment half of all business decisions, driving faster, smarter outcomes but requiring strong governance, says Gartner.

NTT DATA is the exclusive advisory partner for Plug and Play's AI Centres of Excellence across North America, supporting startups and corporates with AI innovation.

Agentic AI is transforming enterprise operations, but its success hinges on Process Intelligence providing timely, accurate insight into how businesses truly operate.

Cognite appoints Geir Engdahl as CTO of AI and James Sirota as Global Head of Engineering to drive its AI-first strategy in industrial sectors.

Nearly half of enterprise AI projects fail due to poor data readiness, with UK lagging behind in integration and infrastructure, reveals Fivetran research.

OpenAI's forum revealed how reasoning AI, like the new O-series models, is set to transform global economics, work, and international security strategies.

GitHub Copilot has exceeded 15 million users, growing rapidly as Microsoft advances its AI tools in software development and cloud services.

Agentic AI, vital for platform engineering, remains underutilised in Australian enterprises despite its potential to boost code quality and team productivity.

Genesys leads Forrester's Wave report for Q2 2025 in CCaaS platforms, excelling in AI, innovation, and strategy for customer experience solutions.

TeamViewer's new report reveals a surge in AI adoption among manufacturers, with 78% using it weekly, highlighting its transformative role amid global challenges.

AMD has finalised its acquisition of ZT Systems, enhancing its cloud computing capabilities to capture a growing USD $500 billion AI market by 2028.

iManage has unveiled enhancements to its AI strategy, including updates to Ask iManage and Insight+, aimed at boosting efficiency for users globally.

Oracle has introduced the AI Agent Studio, enhancing its Fusion Cloud Applications Suite, enabling businesses to create custom AI agents for improved productivity.

Dell Technologies has partnered with the Institute of Technical Education to launch a hybrid cloud VDI Centre, enhancing digital skills and AI readiness for Singapore's workforce.

Qualtrics has teamed up with LangChain to develop customised Experience Agents on the LangGraph Platform, enhancing interactions for customers and employees.

Equinix has successfully issued SGD $500 million in green bonds in Singapore, marking a significant move towards sustainability as it supports energy-efficient projects.

As law firms increasingly adopt AI for efficiency, experts warn that superficial gains are insufficient to reshape value delivery for clients.

The UK-APAC Tech Growth Programme has successfully arranged over 40 meetings for six UK tech firms with leading South Korean businesses, promoting semiconductor and AI innovations.

New research from Semarchy reveals a stark contrast between businesses' ambition to invest in AI and their concerns about data quality, with only 46% trusting their data.