Business Intelligence (BI) stories - Page 16
The prevalence of computers in business (and everywhere) generates enormous quantities of data. Business Intelligence seeks to extract further value from this data (after it has served its immediate purpose, and is shunted off to storage) through analysis and contextualization. If data is described as the ‘new oil’, BI is the derricks tapping the well. BI generally requires uniform data before analysis can take place, with data extracted from source systems and loaded into secondary structures such as ‘data warehouses/lakes’. The analysis outputs are typically sent to managers and executives within the business in the form of reports (or managers are equipped with the tools to create their own reports) assessing performance, providing insights or identifying opportunities.
Enhancing eCommerce customer loyalty: The power of personalised journeys and automation
Wed, 14th Feb 2024
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crm
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data analytics
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cx
Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.
Akamai aims to integrate cloud capabilities into its edge network
Wed, 14th Feb 2024
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data analytics
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iot
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big data
Akamai Technologies is set to weave cloud computing into its large-scale edge network, advancing its strategy to become the preferred cloud platform for businesses, according to today's announcement.
Amplitude expands Digital Analytics Platform to optimise UX
Wed, 14th Feb 2024
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cx
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data analytics
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martech
Digital analytics firm, Amplitude, is set to expand its platform to aid corporate comprehension of user behaviours and enable customised customer experiences.
Vonage to boost Southern Cross Credit Union's customer support
Wed, 14th Feb 2024
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data analytics
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uc
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digital transformation
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
Nathan Marston joins FIRN as Business Development Manager
Wed, 14th Feb 2024
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data analytics
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personal computing devices
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apple
Nathan Marston, an expert in strategic solutions, joins Auckland-based cloud data analytics firm, FIRN, as Business Development Manager; poised to accelerate firm's growth trajectory.
Rippling's $11.25B bolster for Asia-Pacific with Sydney HQ opening
Tue, 13th Feb 2024
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data analytics
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martech
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hcm
Rippling, the US-based workforce management giant, has launched in Australia, marking the initiation of a multi-year investment strategy in the ever-growing Asia-Pacific region.
Fivetran assists Deliveroo for improved engineering efficiency & cost savings
Tue, 13th Feb 2024
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data analytics
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martech
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hcm
Fivetran's automated data integration platform aids Deliveroo in centralising data, leading to enhanced engineering efficiency, speedier decision-making, and significant cost savings.
Quadient's AR & AP solutions secure Tech Partner-Plus status from Sage
Tue, 13th Feb 2024
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data analytics
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cx
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martech
Quadient's AR and AP solutions have garnered Tech Partner-Plus status from financial software specialists, Sage, providing SMEs with AI and machine-learning capabilities to boost financial operations.
Medallia launches Agile Research for advanced market insights
Tue, 13th Feb 2024
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uc
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data analytics
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cx
Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.
Trade Me sees 20% campaign performance improvement using new tools
Tue, 13th Feb 2024
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data analytics
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martech
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cdp
New Zealand's largest online auction site, Trade Me, has improved campaign performance by 20% using AI predictive models and tools to optimise personalisation.
New Notitia branch amid rising demand for tech services
Tue, 13th Feb 2024
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data analytics
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digital transformation
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martech
Australian tech firm Notitia is to open a third office in Canberra, driven by rising demand for data and tech consulting.
Ramco Systems unveils revolutionary payroll software Payce
Tue, 13th Feb 2024
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data analytics
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hcm
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rpa
Ramco Systems launches Ramco Payce, an advanced payroll platform integrating AI and data analytics to streamline operations, support workforce shifts, and enable efficient remote access to data.
Exclusive: How Amdocs is powering CSPs in the B2B telecom evolution
Mon, 12th Feb 2024
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data analytics
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cx
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martech
Amdocs is leading the way in the B2B telecom evolution, providing innovative solutions to Communication Service Providers (CSPs) and unlocking new avenues for growth.
Medallia unveils AI product innovations at Experience '24 conference
Mon, 12th Feb 2024
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data analytics
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cx
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martech
Medallia unveils AI-powered innovations and Agile Research tool at Experience '24 conference, marking a shift towards real-time customer experience personalisation.
How Agile prospers under TEAL management structures
Sat, 10th Feb 2024
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devops
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data analytics
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planning
Amidst organisational failures to successfully apply agile, the TEAL management philosophy shows promise in fully realising agile's potential, by prioritising adaptability, empowerment and self-governance in teams.
Over half of all products to be IoT-connected by 2026, says report
Fri, 9th Feb 2024
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data analytics
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hyperscale
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public cloud
As predicted by 2024's IoT Commercialisation Report, over 50% of products are to be IoT-connected by 2026, offering improved customer service and operational efficiencies for forward-thinking OEMs.
Utilising AI voice technology to exceed Australian customer demands
Fri, 9th Feb 2024
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data analytics
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cx
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martech
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
Verint tops in Asia Pacific for workforce solutions, says Frost & Sullivan
Fri, 9th Feb 2024
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data analytics
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big data
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frost & sullivan
Verint, acclaimed for its AI-powered customer engagement solutions, has been distinguished as the leading provider of workforce management.
Syniti appoints Craig Ayers as new Chief People Officer
Fri, 9th Feb 2024
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data analytics
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hcm
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cfo
Enterprise data management leader Syniti hires co-founder of experience design consultancy Journey, Craig Ayers, as Chief People Officer to lead HR and nurture the firm's inclusive culture.
Simplifying the security challenge of operating in multi-cloud
Thu, 8th Feb 2024
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private cloud
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data analytics
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encryption
Overcoming the challenging complexity of multi-cloud operations requires an innovative approach to security focusing on cloud, clusters, containers, customer data and code, commonly referred to as the '5 C’s'.