Chatbots Stories - Page 21

Asian Stories

Chatbots stories

Salesforce report: AI boosts revenue for Singaporean SMBs

Salesforce's latest report reveals that 94% of small and medium-sized businesses in Singapore are leveraging AI for growth amid rising technology complexities.

By Kaleah Salmon • 3 min read • Fri, 10th Jan 2025

Global Stories

Chatbots stories

Artificial Intelligence

OpenAI reveals how deep research transforms inquiry

OpenAI's deep research, powered by the o3 model, independently synthesises research, performing in minutes tasks that take humans hours.

By Melvin Hipolito • 4 min read • Wed, 14th May 2025

Digital Transformation

Striking the AI balance: How to maximise the opportunity while minimising the risk in global retail

OnBuy harnesses AI to boost growth and return GBP £15m yearly to customers, emphasising cautious, customer-focused adoption in online retail's AI journey.

By Cas Paton • 5 min read • Fri, 9th May 2025

Data Protection

OVHcloud launches AI Endpoints for serverless model access

OVHcloud launches AI Endpoints, a serverless platform offering access to 40+ open-source AI models, hosted in European data centres with a pay-as-you-go model.

By Kaleah Salmon • 3 min read • Thu, 1st May 2025

Software-as-a-Service

Tray.ai launches ITSM Agent to automate IT support tasks

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

By Kaleah Salmon • 4 min read • Mon, 28th Apr 2025

Unified Communications

Contact centres face challenges with AI in customer care

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

By Sean Mitchell • 3 min read • Wed, 26th Mar 2025

Generative AI

AI reshapes banking with Goldman Sachs leading adoption

Goldman Sachs is at the forefront of an AI revolution in banking, with a new report revealing 167 AI applications across global banks, shifting industry norms.

By Kaleah Salmon • 3 min read • Mon, 24th Feb 2025

Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025

Unified Communications

Cloudera unveils RAG Studio for AI without coding skills

Cloudera has unveiled a preview of its Retrieval-Augmented Generation Studio, enabling enterprises to deploy AI chatbots using real-time data without coding.

By Catherine Knowles • 2 min read • Thu, 19th Dec 2024

Digital Transformation

GenAI in action: Transforming APAC business functions to deliver superior customer experiences

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

By Harsha Solanki • 4 min read • Thu, 19th Dec 2024

Customer Experience

Sinch predicts personalised, secure shopping trends for 2024

Sinch predicts that 2024's Black Friday and Cyber Monday will see a surge in personalised and secure communication strategies to enhance shopper engagement.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024

Stories from Other Regions

Chatbots stories

Customer Experience

Human customer service drives loyalty & up to GBP £100 spend

Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

By Shannon Williams • 4 min read • Mon, 5th May 2025

Customer Relationship Management

Creating a lead generation flywheel with AI and data at the core

AI-driven lead qualification is transforming sales, enabling brands like Driva to boost conversion rates by 5% and streamline customer interactions.

By Twilio • 5 min read • Fri, 4th Apr 2025

Customer Relationship Management

Lifecycle & Collab team up for advanced NEXUS upgrade

Lifecycle Software has partnered with Collab to enhance its NEXUS platform with AI-driven customer care solutions, boosting efficiency for mobile operators.

By Catherine Knowles • 3 min read • Fri, 4th Apr 2025

Human Capital Management

AI & automation drive evolution in payroll operations

A new ADP report reveals a shift in payroll roles towards strategic functions, driven by AI, automation, and a focus on employee satisfaction.

By Catherine Knowles • 3 min read • Fri, 28th Mar 2025

Customer Experience

How to build a chatbot for retail: A guide to leveraging AI for enhanced customer experience

Retailers are tapping into AI to enhance customer experience, with chatbots emerging as key tools for personalised service and seamless shopping journeys.

By Aaron Ploetz • 5 min read • Fri, 14th Mar 2025

Customer Experience

Generative AI boosts customer service, says Capgemini study

A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

By Catherine Knowles • 3 min read • Fri, 14th Mar 2025