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AI chatbot helps users navigate COVID-19 stimulus packages
Unified Communications

AI chatbot helps users navigate COVID-19 stimulus packages

RSM Australia has launched RAMI, an AI chatbot designed to help users navigate complex COVID-19 financial stimulus packages, offering 24/7 support.

By Staff Writer • 3 min read • Tue, 2nd Jun 2020
Lucidworks develops deep learning solution to make chatbots smarter
Unified Communications

Lucidworks develops deep learning solution to make chatbots smarter

The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.

By Staff Writer • 2 min read • Tue, 19th May 2020
NZ-made virtual vet nurse launches to help struggling vets
Unified Communications

NZ-made virtual vet nurse launches to help struggling vets

A New Zealand-made virtual vet nurse named Sophie, developed by tech firm Ambit, launches free of charge to support struggling vet clinics amidst COVID-19.

By Nick Forrester • 3 min read • Tue, 12th May 2020
AI is powering a shift in digital customer engagement
Customer Relationship Management

AI is powering a shift in digital customer engagement

AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.

By Caroline Francis • 4 min read • Wed, 6th May 2020
Increased digital adoption is silver lining for vendors during pandemic
Unified Communications

Increased digital adoption is silver lining for vendors during pandemic

APAC IT vendors have a significant revenue growth opportunity in digital transformation post-COVID-19, says GlobalData. Increased digital adoption expected.

By Staff Writer • 3 min read • Thu, 23rd Apr 2020
How Australian IT management can use external data to power internal AI tools
Unified Communications

How Australian IT management can use external data to power internal AI tools

Australian IT MSPs can leverage external data to enhance AI tools, ensuring they stay competitive in the booming AI landscape despite low internal data volumes.

By Ramprakash Ramamoorthy • 3 min read • Wed, 22nd Apr 2020
How companies can use emerging CX technologies to improve customer retention
Customer Relationship Management

How companies can use emerging CX technologies to improve customer retention

Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.

By Colin Smith • 4 min read • Mon, 20th Apr 2020
Soul Machines launches Kiwi 'digital helper' in response to COVID-19 crisis
Unified Communications

Soul Machines launches Kiwi 'digital helper' in response to COVID-19 crisis

Soul Machines has unveiled Bella, a New Zealand-oriented digital helper to provide timely, accessible information during the COVID-19 crisis.

By Catherine Knowles • 3 min read • Fri, 17th Apr 2020
AI revenue in APAC to hit almost USD$30 billion by 2024 - report
Unified Communications

AI revenue in APAC to hit almost USD$30 billion by 2024 - report

GlobalData has today revealed that the revenue of AI platforms will grow at a compound annual growth rate (CAGR) of 26.8% between 2019 and 2024.

By Staff Writer • 3 min read • Wed, 15th Apr 2020
Research: ANZ AI market to grow nearly 30% by 2024
Unified Communications

Research: ANZ AI market to grow nearly 30% by 2024

Analyst firm GlobalData says that revenue across APAC will grow to US$29.3 billion by the same year, driven by growing government acceptance.

By Staff Writer • 3 min read • Wed, 15th Apr 2020
How to start your own business by leveraging the power of outsourcing
Unified Communications

How to start your own business by leveraging the power of outsourcing

Outsourcing provides a very good opportunity to start your business from scratch, especially if you have a team of like-minded people.

By Staff Writer • 5 min read • Mon, 6th Apr 2020
Deep learning seeing widespread adoption in APAC region
Unified Communications

Deep learning seeing widespread adoption in APAC region

Deep learning is driving AI growth in the APAC region, with the market expected to account for 30% of global AI revenue, USD $97.5 billion by 2024.

By Staff Writer • 3 min read • Fri, 27th Mar 2020
New DXC healthcare solution enables remote patient engagement
Unified Communications

New DXC healthcare solution enables remote patient engagement

DXC Technology has released a new patient-centered care solution to aid interoperability and remote patient engagement for healthcare organisations.

By Catherine Knowles • 3 min read • Tue, 24th Mar 2020
Vodafone urges customers to go digital, expects call times to increase
Customer Relationship Management

Vodafone urges customers to go digital, expects call times to increase

Vodafone NZ advises customers to use digital customer service methods to reduce reliance on call centres during COVID-19 pandemic.

By Shannon Williams • 3 min read • Tue, 24th Mar 2020
Oxford brings new version of dictionary app to remote learners
Unified Communications

Oxford brings new version of dictionary app to remote learners

Oxford has released an updated version of its advanced dictionary app with the intention of aiding remote learning for homeschoolers around the world.

By Catherine Knowles • 3 min read • Sat, 21st Mar 2020
The tech on the frontlines of the fight against COVID-19
Robotics

The tech on the frontlines of the fight against COVID-19

GlobalData explains how emerging technologies are being deployed to help keep the spread of the virus in check.

By Ben Moore • 3 min read • Mon, 2nd Mar 2020
Organisations must tear down the walls between IT and CX
Customer Relationship Management

Organisations must tear down the walls between IT and CX

Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.

By Shannon Williams • 4 min read • Fri, 21st Feb 2020
NZ Police trials digital assistant 'Ella', built by Soul Machines
Unified Communications

NZ Police trials digital assistant 'Ella', built by Soul Machines

The New Zealand Police are trialling 'Ella', a digital assistant developed by Soul Machines, to assist visitors at their National Headquarters.

By Catherine Knowles • 2 min read • Thu, 13th Feb 2020
Gartner: The six tech trends HR should be ready for
Unified Communications

Gartner: The six tech trends HR should be ready for

Data security, number of people with disabilities in workforce to triple, the push for transparency, and everything automated.

By Ben Moore • 4 min read • Mon, 10th Feb 2020