Chatbots stories
Gartner reports infrastructure service providers must expand beyond edge computing, embracing digital touchpoints to meet evolving customer demands.
AI can drive automation, which could be anything from answering common questions to providing automated actions based on a particular request.
Aider, an AI powered digital business assistant created specifically for small business, has been in beta phase in Australasia for several months.
The company's Public Sector Partner Program grew almost 40% this year, with more than 800 partners now on board.
Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.
Artificial Intelligence (AI) is becoming increasingly important for businesses, offering improved decision making and business insights.
The popularity of UCaaS has grown very fast, with larger organisations across major industries like financial services and healthcare embracing it.
The next evolution of ransomware, escalating nation-state attacks, biometric hacking, Wi-Fi protocol security, and Die Hard fiction becomes reality.
Five keys preparation tasks, and eight implementation elements to keep in mind when developing and implementing an AI service.
'Tatau' is the word on many international tech investors' lips – and all because of a unique approach to blockchain and AI.
Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.
Gartner's new survey has revealed enterprises that fall behind in digital business now will have a serious competitive disadvantage in the future.
Soul Machines gains US$2M from parent firm UniServices, boosting a US$15M drive. The Auckland AI company collaborates with Daimler on digital human tech.
AI models and algorithms require clean, high-quality data. Businesses must prioritize data governance to avoid AI failures.
Oracle's new Digital Assistant utilises AI to streamline business processes, boosting productivity and enhancing user experiences across multiple platforms.
Amid rising customer expectations, AI-powered chatbots are revolutionising the service landscape, promising 24/7 support and operational efficiency.
AI bots may power 85% of customer service interactions by 2020, but human touch is still vital for a positive experience, reveals Gartner research.
This year it is estimated that over 100 million smart speakers will be installed - but it isn't going to stop there.
Gartner has released a list of what it sees as the most important strategic tech trends to be aware of in the quickly upcoming year.
The collaboration is centred around the need to design powerful customer experiences at scale for global brands.
