TelcoNews Asia - Telecommunications news for ICT decision-makers

Chatbots stories - Page 7

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iboss launches ChatGPT Risk Module for enhanced AI interaction security
Wed, 7th Feb 2024
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casb
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dlp
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risk & compliance
Cybersecurity leader iboss launches the state-of-the-art ChatGPT Risk Module, an addition to its Zero Trust SSE solution, ensuring robust data security when utilising AI technologies.
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The ABCs of top 2024 trends For digital experience success
Tue, 30th Jan 2024
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data analytics
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martech
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omnichannel
Integrating these trends into your digital CX this year is a strategic imperative to future-proof your brand and ensure success in the months ahead.
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Kaspersky exposes AI exploitation trend on the dark web
Tue, 30th Jan 2024
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malware
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ai
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cybersecurity
Kaspersky study reveals an alarming increase in criminals discussing the use of AI tools for cyber exploitation on the dark web.
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Data Privacy Day: Cloudera says to prioritise data security
Fri, 26th Jan 2024
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ai security
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genai
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data privacy
Data Privacy Day focus: As mistrust in data handling soars amongst Australians, Cloudera VP rallies businesses to heighten data security amid GenAI adoption.
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Google, Danfoss partner for AI & energy-efficient data centres
Thu, 25th Jan 2024
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public cloud
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cx
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martech
Google and Danfoss join forces to enhance energy efficiency in data centres through AI and sustainable cooling systems.
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AI revolutionises CXin Australian firms, reveals Zendesk
Tue, 23rd Jan 2024
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uc
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cx
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martech
Zendesk's 2024 report reveals a rise in the use of AI by Australian firms, surpassing the global average, to revolutionise and personalise customer experiences.
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Kaspersky warns of elevated child cybersecurity risks in 2024
Tue, 23rd Jan 2024
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smartphones
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edutech
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email security
Cybersecurity experts at Kaspersky reveal increasing threats to minors in 2024, including AI-generated inappropriate content, cyberattacks on young gamers and malicious app downloads.
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Egress report highlights rising concern over phishing threats
Mon, 22nd Jan 2024
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phishing
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email security
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ai agents
Egress' Email Security Risk Report reveals that 94% of organisations have fallen victim to phishing attempts, demonstrating an alarming escalation in cyber threats.
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Generative AI & other disruptive tech: Quanton's solution for NZ businesses
Mon, 22nd Jan 2024
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devops
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apm
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genai
Quanton founder, Garry Green, identifies disruptive tech such as generative AI and automated machine learning as the key to New Zealand's economic challenges.
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Australia's digital equity in government websites improves significantly
Fri, 19th Jan 2024
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cx
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martech
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ai agents
Digital equity and site performance in Australian government websites showed significant improvements over the last year, bagging the second spot in global rankings, reports Adobe.
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EU chief urges Europe to boost AI initiatives at Davos
Thu, 18th Jan 2024
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uc
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cx
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martech
EU Chief Ursula von der Leyen urges Europe to increase AI adoption for competitiveness at the World Economic Forum.
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AI-driven customer experience heralds future trends
Thu, 18th Jan 2024
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uc
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data protection
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cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
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OpenAI gears up to safeguard 2024 elections from tech abuse
Wed, 17th Jan 2024
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api
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ai
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ai agents
OpenAI is taking proactive measures to protect the integrity of the 2024 worldwide elections, tackling potential technological abuses and ensuring transparency and accuracy in AI-related content.
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Calabrio acquires Wysdom to enhance AI & machine learning capabilities
Wed, 10th Jan 2024
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ai
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ai agents
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productivity
Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.
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How eCommerce and fintech firms are leveraging the power of AI-enabled data centres
Fri, 5th Jan 2024
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uc
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data analytics
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fintech
Ecommerce and fintech firms tap into the potential of AI-enabled data centres, harnessing GPU-powered servers to enhance data processing, bolster fraud detection, and streamline payment systems.
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AI chatbots posing risks of terrorism incitement – expert
Tue, 2nd Jan 2024
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ai
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ai agents
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islamic state
AI chatbots could potentially radicalise new waves of violent extremists, underscoring the need for revised terrorism laws.
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Thai software vendor revenue grows 14.1% with AI as key driver
Thu, 28th Dec 2023
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uc
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private cloud
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digital transformation
Thailand's software vendor revenue growth at 14.1% YoY, driven by booming AI, application platforms and cloud services adoption.
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Geeker pioneers on-demand peer-to-peer tech support
Thu, 28th Dec 2023
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uc
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ai agents
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contact centre
Geeker launches real-time tech support platform, enabling swift peer-to-peer tech troubleshooting on-demand at the push of a button.
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Trust Bank conducts first internal hackathon, fostering innovation
Wed, 27th Dec 2023
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uc
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llms
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ai
Trust Bank conducts its first internal hackathon, fostering innovation to improve customer experiences.
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Egress experts predict wave of AI weaponisation in cyber threats for 2024
Wed, 27th Dec 2023
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uc
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cx
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phishing
Egress forecasts AI-powered cyber threats to soar in 2024, with cybercriminals exploiting artificial intelligence.