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Cloud Platform-as-a-Service (CPaaS) Stories

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Cloud Platform-as-a-Service (CPaaS) stories

Infobip launches PitchMate AI agent for football fans
Digital Transformation

Infobip launches PitchMate AI agent for football fans

Football fans can now get fixtures, stats and games in WhatsApp and RCS as Infobip deepens its push into sports engagement.

By Joseph Gabriel Lagonsin • 4 min read • This month
8x8 named MetriStar top provider for CPaaS & CCaaS
Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • This month
Truecaller & Route Mobile expand business messaging
Software-as-a-Service

Truecaller & Route Mobile expand business messaging

The tie-up broadens verified customer messaging for multinational brands, tapping Truecaller's 500 million monthly users through Route Mobile's global network.

By Mark Tarre • 4 min read • This month
Infobip jumps to 16th on Fortune Europe's innovation list
Software-as-a-Service

Infobip jumps to 16th on Fortune Europe's innovation list

The Croatian group's climb into Fortune's top 25 highlights its growing AI push and puts it ahead of 51 rivals from last year's ranking.

By Sean Mitchell • 3 min read • Last month
8x8 adds real-time translation and model choice to AI Studio
Software-as-a-Service

8x8 adds real-time translation and model choice to AI Studio

Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.

By Sean Mitchell • 3 min read • Last month
Sinch appoints Angus Mansfield to lead APAC channel sales growth
Customer Experience

Sinch appoints Angus Mansfield to lead APAC channel sales growth

Sinch has named Angus Mansfield as Vice President of Channel Sales for APAC, aiming to expand partnerships and boost growth in the region's booming customer communications market.

By Melvin Hipolito • 4 min read • Wed, 11th Jun 2025
Sinch named top vendor for RCS messaging in global ROCCO report
Customer Experience

Sinch named top vendor for RCS messaging in global ROCCO report

Sinch is named a Tier 1 vendor in ROCCO's 2024 RCS Messaging Market Impact Report, praised by operators in 64 countries for technical strength and reliability.

By Melvin Hipolito • 3 min read • Thu, 22nd May 2025
Twilio teams with Microsoft to drive enterprise conversational AI
Software-as-a-Service

Twilio teams with Microsoft to drive enterprise conversational AI

Twilio partners with Microsoft in a multi-year deal to boost enterprise conversational AI, enhancing customer engagement through advanced AI and Azure integration.

By Sean Mitchell • 5 min read • Thu, 15th May 2025
Sinch partners with OneReach.ai to boost global AI comms
Customer Relationship Management

Sinch partners with OneReach.ai to boost global AI comms

Sinch partners with OneReach.ai to launch AI-powered agentic experiences, enhancing global customer communication across messaging, voice, and email channels.

By Jed Nykolle Harme • 2 min read • Sat, 10th May 2025
8x8 unveils new AI tools, RCS messaging & digital wallet pay
Software-as-a-Service

8x8 unveils new AI tools, RCS messaging & digital wallet pay

8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.

By Shannon Williams • 4 min read • Mon, 5th May 2025
Sinch named leader in Omdia CPaaS report for innovation & AI
Customer Experience

Sinch named leader in Omdia CPaaS report for innovation & AI

Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.

By Kaleah Salmon • 2 min read • Thu, 1st May 2025
Alcatel-Lucent Enterprise partners with Westcoast for UK distribution
EduTech

Alcatel-Lucent Enterprise partners with Westcoast for UK distribution

Alcatel-Lucent Enterprise has partnered with Westcoast to distribute an extensive range of communications and networking technologies across the UK and Ireland.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2025
Radware expands DDoS protection with CPaaS provider
Unified Communications

Radware expands DDoS protection with CPaaS provider

Radware has expanded its business with a CPaaS provider in a multimillion-dollar deal for advanced hybrid cloud DDoS protection services.

By Catherine Knowles • 2 min read • Fri, 8th Nov 2024

Stories from Other Regions

Cloud Platform-as-a-Service (CPaaS) stories

LoopUp & Digicel launch Teams telephony in Caribbean
Unified Communications

LoopUp & Digicel launch Teams telephony in Caribbean

Enterprise customers across the Caribbean can now add Microsoft Teams telephony as Digicel sells LoopUp's certified service regionwide.

By Sofiah Nichole Salivio • 4 min read • This month
Floward uses AI agents to handle seasonal WhatsApp spikes
Digital Transformation

Floward uses AI agents to handle seasonal WhatsApp spikes

Seasonal surges on WhatsApp are now being absorbed by AI, helping the florist cut costs 15% and keep replies to one minute.

By Sofiah Nichole Salivio • 4 min read • Last month
8x8 appoints Maxine Eunson as Head of Public Sector UK role
Unified Communications

8x8 appoints Maxine Eunson as Head of Public Sector UK role

8x8 appoints Maxine Eunson as Head of Public Sector UK, reinforcing its commitment to support public organisations through growing digital challenges.

By Jed Nykolle Harme • 3 min read • Fri, 4th Jul 2025
Optus launches API Connect with Vonage for secure enterprise APIs
Firewalls

Optus launches API Connect with Vonage for secure enterprise APIs

Optus has launched API Connect with Vonage, offering secure, scalable telecom APIs that integrate real-time communications directly via the Optus network.

By Shannon Williams • 5 min read • Fri, 6th Jun 2025
Comms Group posts record March revenue of $5.0 million
Unified Communications

Comms Group posts record March revenue of $5.0 million

Comms Group achieved record March 2025 revenue of $5.0 million, driven by global expansion and major new contract wins across diverse sectors.

By Catherine Knowles • 3 min read • Thu, 17th Apr 2025