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Consumer expectations Stories - Page 2

Global Stories

Consumer expectations stories

A deep dive into ANZ's travel insurance landscape - through the lens of payments
Digital Transformation

A deep dive into ANZ's travel insurance landscape - through the lens of payments

In ANZ's booming travel insurance market, slick payments now make or break policy sales, customer loyalty and rapid claim payouts.

By Worldpay • 4 min read • Thu, 5th Mar 2026
Shoppers ditch Australian brands over poor site search
Digital Transformation

Shoppers ditch Australian brands over poor site search

Shoddy search tools are driving Australians from favourite online retailers, with 72% abandoning brands and many paying rivals more.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Mar 2026
Smart Communications gains CSA STAR Level 2 in Singapore
Data Protection

Smart Communications gains CSA STAR Level 2 in Singapore

Smart Communications secures CSA STAR Level 2 in Singapore for its AWS-hosted SmartCOMM and SmartIQ, boosting cloud security assurance.

By Sean Mitchell • 4 min read • Tue, 3rd Mar 2026
Marketing Society adds two marketing chiefs in Hong Kong
Agricultural Technology

Marketing Society adds two marketing chiefs in Hong Kong

The Marketing Society names Chubb Life and Driscoll's CMOs to its Hong Kong board, boosting APAC reach with insurance and agrifood expertise.

By Mark Tarre • 3 min read • Wed, 25th Feb 2026
Optimistic trans-Tasman SMEs face widening service gap
Digital Transformation

Optimistic trans-Tasman SMEs face widening service gap

Trans-Tasman small firms are upbeat and boosting tech and marketing, yet consumers report patchy service and missing digital basics.

By Melania Watson • 6 min read • Thu, 12th Feb 2026
Visa survey shows trust gap on AI at online checkout
Data Protection

Visa survey shows trust gap on AI at online checkout

Visa survey finds most Asia Pacific shoppers use AI to browse, but many still distrust it with payment details at online checkout.

By Mark Tarre • 4 min read • Wed, 11th Feb 2026
Privacy shifts from compliance checkbox to market edge
Data Protection

Privacy shifts from compliance checkbox to market edge

Privacy is shifting from a legal checkbox to a strategic differentiator as watchdogs and customers demand proof of real-world data protection.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
Zendesk flags APAC demand for transparent, smarter AI CX
Data Analytics

Zendesk flags APAC demand for transparent, smarter AI CX

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026
Hisense unveils AI-led ConnectLife smart home revamp
Digital Transformation

Hisense unveils AI-led ConnectLife smart home revamp

Hisense debuts AI-powered ConnectLife overhaul at CES 2026, unifying smart fridges, dishwashers and climate control for ANZ homes.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 8th Jan 2026
Forrester: AI, geopolitics to reshape factories by 2026
Robotics

Forrester: AI, geopolitics to reshape factories by 2026

AI, geopolitics and safety rules will force manufacturers to rethink factories, robotaxis and in-car screens by 2026, says Forrester.

By Shannon Williams • 4 min read • Wed, 17th Dec 2025

Stories from Other Regions

Consumer expectations stories

Retailers warned: identity gaps blunt AI personalisation
Data Analytics

Retailers warned: identity gaps blunt AI personalisation

Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.

By Mark Tarre • 4 min read • Tue, 17th Mar 2026
NZ small businesses embrace AI but struggle to scale use
Digital Transformation

NZ small businesses embrace AI but struggle to scale use

Over half of SMEs in New Zealand now use AI, but most still lack training and strategy to turn experiments into real productivity gains.

By Catherine Knowles • 4 min read • Tue, 10th Mar 2026
UK shoppers prize accurate updates over rapid delivery
Customer Experience

UK shoppers prize accurate updates over rapid delivery

UK shoppers value accurate parcel tracking and honest delivery updates far more than rapid shipping promises, a new Locus survey suggests.

By Mark Tarre • 4 min read • Fri, 6th Feb 2026
AI designs & TV timelines putting NZ renovators at risk
DevOps

AI designs & TV timelines putting NZ renovators at risk

New Zealand homeowners risk costly shocks as AI design apps and TV-style timelines ignore real-world consents, structure and site limits.

By Mark Tarre • 4 min read • Wed, 28th Jan 2026
AI & TV renovation dreams putting NZ homes at risk
Digital Entertainment

AI & TV renovation dreams putting NZ homes at risk

AI design apps and TV makeover shows are luring New Zealand homeowners into risky renovations that ignore real costs, rules and structure.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 27th Jan 2026
EU rules push POS compliance to the frontline checkout
Biometrics

EU rules push POS compliance to the frontline checkout

EU rules are turning the checkout into a compliance hub, pushing retailers to rethink POS tech, processes and in-store customer journeys.

By Karen Joy Bacudo • 4 min read • Thu, 22nd Jan 2026
Binance restores AUD bank transfers for Australian users
Crypto

Binance restores AUD bank transfers for Australian users

Binance restores AUD bank transfers and PayID deposits for all Australian users, easing fiat access after months of card-only funding.

By Melania Watson • 4 min read • Mon, 19th Jan 2026
LVLY shortlisted for three Inside Retail awards 2026
Customer Experience

LVLY shortlisted for three Inside Retail awards 2026

Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.

By Sean Mitchell • 3 min read • Fri, 16th Jan 2026