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Conversational AI stories

Google unveils Gemini AI push across Search & apps
Data centers

Google unveils Gemini AI push across Search & apps

Search users will get background AI agents and custom layouts as Google broadens Gemini across its apps, YouTube and Workspace.

By Mark Tarre • 4 min read • Today
Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Today
Infobip named Gartner CPaaS leader in 2026 ranking
Software-as-a-Service

Infobip named Gartner CPaaS leader in 2026 ranking

The ranking strengthens Infobip's position with enterprise buyers as CPaaS vendors compete to bundle messaging, voice and AI tools.

By Sean Mitchell • 3 min read • Yesterday
Redis launches Iris platform to fix AI agent context
AIOps

Redis launches Iris platform to fix AI agent context

Production AI agents often fail on stale or fragmented data, and Redis is betting its new Iris platform can fix that runtime gap.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Denodo adds AWS links for agentic AI & data governance
Manufacturing

Denodo adds AWS links for agentic AI & data governance

Poor data quality has been slowing enterprise AI roll-outs, prompting Denodo to link live governed data to AWS agentic tools across multiple services.

By Sean Mitchell • 4 min read • 2 days ago
Sinch survey finds 74% of firms rolled back AI agents
Digital Transformation

Sinch survey finds 74% of firms rolled back AI agents

Governance and safety costs are now overtaking development as many firms struggle to keep live customer-facing AI agents reliable and compliant.

By Sean Mitchell • 4 min read • Last week
Infobip study finds CX investment gap in global brands
Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • Last week
Xero rolls out Anthropic integration to all subscribers
Data Protection

Xero rolls out Anthropic integration to all subscribers

Small businesses can now query live Xero data in Claude as the accounting group widens its AI push to 4.5 million subscribers.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Quiq launches Voice AI & rebrand for customer service
Software-as-a-Service

Quiq launches Voice AI & rebrand for customer service

Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.

By Sofiah Nichole Salivio • 4 min read • Last week
TCS partners with Rezolve Ai on agentic commerce AI
Digital Transformation

TCS partners with Rezolve Ai on agentic commerce AI

Retailers could soon move AI shopping tools beyond pilots as TCS and Rezolve Ai pair up to deploy agentic commerce at scale.

By Sean Mitchell • 4 min read • Last week
JAGGAER launches AI assistant for procurement teams
Data Analytics

JAGGAER launches AI assistant for procurement teams

Support tickets could fall as JAGGAER embeds a multilingual AI assistant into procurement workflows to answer policy and supplier questions.

By Sofiah Nichole Salivio • 4 min read • Last week
Babeltext launches AI creator marketplace Chat2Me.AI
Digital Transformation

Babeltext launches AI creator marketplace Chat2Me.AI

The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.

By Sofiah Nichole Salivio • 4 min read • Last week
Smudge warns AI chatbots flatter users, not tell truth
Customer Experience

Smudge warns AI chatbots flatter users, not tell truth

Users risk mistaking agreeable chatbot replies for understanding, as Smudge says commercial AI rewards flattery over accuracy.

By Sofiah Nichole Salivio • 4 min read • Last week
Temenos launches AI tools for banking & compliance
Digital Transformation

Temenos launches AI tools for banking & compliance

Banks could speed up digital journeys and compliance checks as Temenos embeds AI agents and copilots into systems used for daily operations.

By Mark Tarre • 4 min read • Last week

Stories from Other Regions

Conversational AI stories

ChatGPT adds Plaid-linked personal finance preview
Data Protection

ChatGPT adds Plaid-linked personal finance preview

Users can now ask ChatGPT about their own spending and savings after OpenAI added a Plaid-linked finance preview for US Pro subscribers.

By Karen Joy Bacudo • 4 min read • 3 days ago
Convai, Probe CX launch AI recruiter for seasonal hiring
Digital Transformation

Convai, Probe CX launch AI recruiter for seasonal hiring

Recruiters in seasonal labour markets could save time as the tool cuts candidate drop-off and speeds up screening for high-volume hiring.

By Sean Mitchell • 4 min read • 3 days ago
Most UK firms still at early stage of AI deployment
Unified Communications

Most UK firms still at early stage of AI deployment

Only 16% of UK firms have fully deployed AI-powered digital workers, as cost, integration and compliance concerns slow wider rollout.

By Sean Mitchell • 4 min read • Last week
Indian tech leaders call for resilient AI & marketing
Agricultural Technology

Indian tech leaders call for resilient AI & marketing

Resilience, trust and local language support are emerging as the priorities as Indian founders and marketers push AI deeper into daily business needs.

By Mark Tarre • 5 min read • Last week