Conversational AI stories - Page 13
Everest Group names Amelia a leader in Conversational AI
Fri, 6th Oct 2023
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ai
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healthtech
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ai models
Amelia has been recognised as a Leader in Everest Group's Conversational AI Products PEAK Matrix Assessment 2023.
Enhanced customer experience platform with Zoom AI-powered innovations
Thu, 5th Oct 2023
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uc
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cx
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martech
Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.
Enhanced planning in finance and HR sectors with Workday's new advanced AI
Thu, 28th Sep 2023
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data analytics
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planning
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hcm
Workday is introducing advanced AI features in its Adaptive Planning tool, aiming to refine decision-making in HR and finance.
Qualtrics full XM Discover suite now available through APAC
Thu, 28th Sep 2023
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hyperscale
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public cloud
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ai
Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.
Workday unveils new AI and ML capabilities for enhanced employee productivity
Thu, 28th Sep 2023
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hcm
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genai
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ai
Workday introduces fresh AI and Machine Learning tools, aiming to streamline business functions and boost productivity.
Salesforce launches next gen of its conversational AI assistant
Fri, 15th Sep 2023
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data analytics
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martech
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cdp
Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work.
Zoom launches generative AI assistant Zoom AI Companion
Thu, 7th Sep 2023
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uc
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genai
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llms
The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.
Got It's Agent Copilot to combat AI hallucinations for CX
Fri, 11th Aug 2023
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digital transformation
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genai
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llms
Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.
61% of customers prefer to speak with chatbots - study
Fri, 21st Jul 2023
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uc
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fintech
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cx
New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.
Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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agentic ai
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copilots
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
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Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ
Tue, 9th May 2023
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uc
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it industry
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avaya
Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.
Known will be recognised at 2023 Asia-Pacific Stevie Awards
Thu, 4th May 2023
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telemarketing
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asia pacific stevie awards
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conversational ai
Known will receive the gold award for innovation in technology development at the 2023 Asia-Pacific Stevie Awards.
Yellow.ai appoints Surbhi Agarwal as global marketing senior vice president
Fri, 27th May 2022
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leadership
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conversational ai
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market share
Yellow.ai appoints Surbhi Agarwal as Global Marketing SVP to lead marketing initiatives for the Conversational AI company's global expansion.