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COVID-19 stories

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Chatbots
How Omicron-proof technology helped businesses traverse the ‘Big Sick’
This week
When businesses were battling through Covid disruptions, contact centres were utilising innovative technology solutions.
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Data analytics
COVID-19 relief innovation takes 2022 SAS Hackathon crown
Last week
In COVID-19’s wake, more than 287,000 MSMEs joined JakPreneur, a collaborative government platform that links entrepreneurs and stakeholders
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Network Infrastructure
Exclusive: RUCKUS offers practical solutions for an increasingly digital world
Last week
RUCKUS builds and delivers purpose-driven networks that perform in the tough environments of the industries it serves.
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Cashflow
Exclusive: Corpay plans to provide more hedging features
Last week
Corpay addresses border payments and currency risk management. Offering hedging, payment technology, cash flow solutions and exotic currency capabilities
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Ricoh
IVE Group selects Ricoh as a preferred print partner
Last week
“Choosing Ricoh was large decision for us at IVE Group, to bring in a new print vendor. The first in many years,” says McCulloch. 
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AI
Industrial cybersecurity market to be US$43.5 billion by 2032
Last month
The global industrial cybersecurity market is expected to be worth US$20.7 billion in 2022, rising to US$43.5 billion by 2032.
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Verizon
Business leaders struggling to seize new opportunities
Last month
New research examines the impact of Covid-19 on the digital workplace and how technology can enable new ways of working.
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Digital Transformation
Four ways to approach post-pandemic business challenges
Last month
With recession and inflation in the mix, pursuing the right opportunities and accessing the right people have both become challenging.
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Fusion5
5 practical ways to fight recession with automation
August 2022
In the wake of COVID-19, and as the spectre of recession once again looms, it’s a timely reminder to review your technology and make sure you’re getting ongoing value from your investment.
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Cybersecurity
Australian IT security concerns higher than before pandemic
August 2022
Australian organisations are more concerned about cyberattacks than they were prior to the COVID-19 pandemic, according to a new survey.
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Remote Working
Cybersecurity concerns higher than before the pandemic - report
August 2022
BeyondTrust's new survey shows Australian organisations are more concerned about cyberattacks than they were before the COVID-19 pandemic.
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Tether
Ricoh and NZ tech company Tether initiate new reseller partnership
August 2022
A new reseller partnership between Ricoh and NZ tech company Tether will focus on monitoring, hybrid work and air quality solutions.
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Hybrid workforce
How organisations can prepare for a post-pandemic workforce
June 2022
The so-called 'new normal' office looks different to how it did pre-pandemic, and organisations need to take steps to better manage their post-pandemic workforce. 
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Revenue
Datacom announces revenue of $1.45 billion, fall in profit
June 2022
Growing market pressures and border closures saw Datacom place increased focus on talent development initiatives for both existing and future employees.
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Salesforce
Data crucial to capture shoppers' wallets post-COVID
June 2022
First-party data strategies key to driving personalisation, customer satisfaction, and long-lasting relationships according to a new report.
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Entelar
How TruSens air purifiers can create healthier workspaces
June 2022
The pandemic has heightened our awareness of our own and others’ health, and made us all much more conscious of the environments we work in.
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Digital Transformation
Publicis Sapient and The Man Cave drive digital transformation for mental health
June 2022
Publicis Sapient and The Man Cave are joining forces to help support the mental health and wellbeing of young men around the world.
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IT in Healthcare
Helping Western Sydney Local Health District provide a new model of care in the fight against COVID
June 2022
Western Sydney Local Health District (WSLHD) and PwC’s Consulting Business came together to solve through the challenges of COVID-19.
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Logitech
How technology can level the playing field in the hybrid era
June 2022
As businesses across the globe continue to grapple with the aftershocks of the COVID-19 crisis, it’s become crystal clear that the hybrid work model is here to stay.
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Data resilience
Digital resilience in 2022 - A10 Networks releases new study
June 2022
Of the 250 corporate organisations surveyed, as many as 95% showed high levels of concern for all aspects of enterprise digital resilience.
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Forter
Digital commerce fraud: What it is and how to stop it
May 2022
Australia and New Zealand have experienced a 15% spike in sales from the previous year, continuing a trend that accelerated during the pandemic as the world turned to online shopping.
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Remote Working
Q&A: Behavioural Cues discuss what's next for voice analytics
May 2022
Voice analytics has many familiar and established applications. One example is sentiment analysis used to improve customer service and call center operations.
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New Zealand Post
Online shopping up 31% this quarter - NZ Post report
May 2022
NZ Post's eCommerce Spotlight report finds online shopping for Q1 2022 is up 86% on the same quarter in 2020, before COVID-19 restrictions first came into effect.
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Contact Centre
Leveraging technology in contact centres to reduce attrition rates
May 2022
Many organisations worldwide have accelerated DX to better respond to changing market drivers and business environments after the disruption of the pandemic.