Customer Interactions stories - Page 2
MongoDB launches pioneering AI Applications Program
Thu, 2nd May 2024
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public cloud
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hyperscale
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ai
MongoDB introduces the trailblazing MongoDB AI Applications Program, merging expertise with industry leaders to guide businesses.
Let’s dive in! Amperity’s CTO on Gen AI as catalyst for digital transformation
Thu, 2nd May 2024
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cx
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digital transformation
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martech
Amperity's CTO, Derek Slager, advocates for Gen AI as a game changer for digital transformation and urges companies to fully embrace this technology or risk lagging behind.
Leroy Merlin & Zitcha venture into South African retail media market
Wed, 27th Mar 2024
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meta
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customer interactions
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google
Leroy Merlin initiates its digital retail media network across South Africa, led by retail media platform Zitcha. This move signifies Zitcha's first venture in the region.
Redefining profit strategies in Australia: The impact of voice technology
Tue, 27th Feb 2024
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cx
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martech
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voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
Embracing new tools in CX to revolutionise the digital customer journey
Tue, 6th Feb 2024
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uc
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data analytics
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cx
Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
Zoom enhances AI Companion capabilities for improved productivity
Fri, 2nd Feb 2024
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ai
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zoom
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connectivity
Zoom enhances the capabilities of its AI Companion to boost productivity, communication and inclusivity across its platform, introducing new features and capabilities.
Businesses plan sweep of loyalty program changes by 2027
Thu, 18th Jan 2024
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cx
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martech
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capgemini
Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.
AI amongst key trends shaping eCommerce and retail in 2024
Wed, 10th Jan 2024
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data analytics
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martech
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cdp
AI, sustainability, social commerce, and value provision will redefine retail and online sectors in 2024, predicts ecommerce specialist, Paul Waddy.
Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
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devops
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cx
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martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
Marketing analytics software sector riding high on AI & ML adoption
Thu, 4th Jan 2024
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risk & compliance
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digital transformation
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data privacy
The global marketing analytics market is bolstered by increased adoption across sectors such as retail and manufacturing for improved AI and ML processes.
Vodafone invests $20 million in technology-focused retail revamp
Thu, 21st Dec 2023
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personal computing devices
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customers
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samsung
Vodafone unveils $20 million tech-led retail revamp for enhanced customer experience and increased demand.
Tollring to launch AI-powered cloud call recording solution, Record AI
Thu, 14th Dec 2023
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uc
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data analytics
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cx
Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.
Eagle Eye Group appoints first Chief Artificial Intelligence Officer
Thu, 14th Dec 2023
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martech
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data analytics
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cdp
Eagle Eye Group hires Jean-Matthieu Schertzer as its first Chief AI Officer, aiming to bolster AI-driven personalised retail promotions.
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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uc
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hyperscale
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
The significance of the client portal for creating a dynamic legal firm
Mon, 27th Nov 2023
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digital transformation
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ai
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it transformation
Legal firms are increasingly turning towards client portals as a powerful tool to streamline their operations and enhance client interactions.
Lack of central data storage hinders customer support, reveals Sprinklr report
Fri, 24th Nov 2023
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cx
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data analytics
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martech
A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.
Messaging tech pioneer Known rebrands as Kudosity in strategic shift
Thu, 16th Nov 2023
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digital transformation
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data analytics
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cx
Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.
Sendbird Integrates Meta's Open-Source Llama 2 to Revolutionize AI-Powered Customer Chats
Mon, 23rd Oct 2023
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gaming
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datacentre infrastructure
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digital entertainment
Sendbird integrates open-source Llama 2 to revolutionise AI-powered conversations, prioritising privacy and security.