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Customer Loyalty Stories - Page 5

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Customer Loyalty stories

Amperity hires Bridget Perry as Chief Marketing Officer
Data Protection

Amperity hires Bridget Perry as Chief Marketing Officer

Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.

By Sean Mitchell • 4 min read • Thu, 5th Mar 2026
Grafana: Turning data chaos into developer efficiency and CFO savings
DevOps

Grafana: Turning data chaos into developer efficiency and CFO savings

Grafana leans on AI-powered observability and Adaptive Telemetry to sharpen developer insight while slashing cloud bills by up to 50%.

By Donovan Jackson • 5 min read • Thu, 5th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Shoppers ditch Australian brands over poor site search
Digital Transformation

Shoppers ditch Australian brands over poor site search

Shoddy search tools are driving Australians from favourite online retailers, with 72% abandoning brands and many paying rivals more.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Mar 2026
How less can be more for bootstrapped AI startups
Digital Transformation

How less can be more for bootstrapped AI startups

For bootstrapped AI startups, resisting scale and mastering a tight niche can build stronger products, brands and finances.

By Genia Cheskidova • 4 min read • Thu, 5th Mar 2026
Retailers brace for AI search and complex deal discovery
Digital Transformation

Retailers brace for AI search and complex deal discovery

As shoppers turn to AI search and influencers to hunt deals, retailers race to unify promotions or risk confusion, margin hits and lost loyalty.

By Dan Surtees • 4 min read • Wed, 4th Mar 2026
Connected packaging becomes boardroom imperative in 2026
Manufacturing

Connected packaging becomes boardroom imperative in 2026

Connected packaging sheds its fad status as record executive backing, rising budgets and compliance pressures push it firmly into the boardroom.

By Shannon Williams • 4 min read • Fri, 27th Feb 2026
Google & Klaviyo deepen AI pact for agentic commerce
Customer Relationship Management

Google & Klaviyo deepen AI pact for agentic commerce

Google and Klaviyo are deepening ties to power AI “agentic commerce”, linking ads, search and RCS messaging to real-time customer data.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026

Stories from Other Regions

Customer Loyalty stories

From listening to leading: Why the best customer strategies close the loop
Customer Experience

From listening to leading: Why the best customer strategies close the loop

In a world of inbox overload, winning customer strategies turn feedback into visible action, proving listening must lead to trust.

By Maureen Plowman • 5 min read • Fri, 6th Mar 2026
Women at the table transformed loyalty and leadership
Customer Experience

Women at the table transformed loyalty and leadership

Women leaders in loyalty say real change comes when they're heard, trusted to judge for themselves and freed from systemic barriers.

By Sarah Richardson • 2 min read • Thu, 5th Mar 2026
Poor website search drives Australian shoppers away
DevOps

Poor website search drives Australian shoppers away

Australian shoppers are deserting online retailers over clunky site search, with many paying more elsewhere for AI‑style, natural language results.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Mar 2026
A woman cybersecurity leader's guide to owning your digital identity
Data Protection

A woman cybersecurity leader's guide to owning your digital identity

A woman cybersecurity leader urges Canadians to claim their digital identity, push employers on cyber benefits and demand safer businesses.

By Leigh Tynan • 5 min read • Thu, 5th Mar 2026
Holland & Barrett tech push lifts revenue towards GBP £1bn
Robotics

Holland & Barrett tech push lifts revenue towards GBP £1bn

Holland & Barrett's tech and automation drive lifts revenue 11% to GBP £981m, with digital sales surging towards the GBP £1bn mark.

By Karen Joy Bacudo • 4 min read • Wed, 4th Mar 2026
2degrees, Bunnings team up on tradie telco, energy deals
Unified Communications

2degrees, Bunnings team up on tradie telco, energy deals

2degrees and Bunnings Trade join forces to offer PowerPass tradies discounted mobile, broadband and electricity deals across New Zealand.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 4th Mar 2026
Respect through results: Breaking through male-dominated construction with no-code tech
Customer Relationship Management

Respect through results: Breaking through male-dominated construction with no-code tech

A tech leader swaps a NASDAQ-100 post for Florida construction, using no-code tools to tame chaos and boost profits by 28%.

By Angie Masini • 6 min read • Wed, 4th Mar 2026
Rogers, Mastercard launch premium World Legend card
Customer Experience

Rogers, Mastercard launch premium World Legend card

Rogers and Mastercard unveil Canada's first World Legend credit card, blending 3% cash back with travel, roaming and VIP entertainment perks.

By Karen Joy Bacudo • 4 min read • Wed, 4th Mar 2026
Stampede tech boosts Starfish Loves Coffee loyalty
Customer Relationship Management

Stampede tech boosts Starfish Loves Coffee loyalty

London brunch spot Starfish Loves Coffee hits 85-90% retention after Jubilee push using Stampede's automated guest engagement platform.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026
AI-powered contextual service now critical in Australia
Unified Communications

AI-powered contextual service now critical in Australia

AI-powered contextual service is now make-or-break in Australia, with CX leaders warning one unresolved issue can lose a customer forever.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026