Customer retention stories
Amperity hires Bridget Perry as chief marketing officer
Today
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data protection
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digital transformation
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cx
Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.
Grafana: Turning data chaos into developer efficiency and CFO savings
Today
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devops
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data analytics
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siem
Grafana leans on AI-powered observability and Adaptive Telemetry to sharpen developer insight while slashing cloud bills by up to 50%.
AI-era contact centres become strategic CX data hubs
Today
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Beyond the dashboard: Why context and clarity are the future of customer experience
Yesterday
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digital transformation
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cx
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martech
Customer experience is evolving from ticket-taking to strategic, context-rich advisory, where clear narratives turn raw data into real business value.
DC Advisory hires Oliver Parker to lead London tech M&A
3 days ago
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fintech
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cx
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martech
DC Advisory has hired Oliver Parker as London Managing Director in its Technology & Software team, boosting senior software M&A firepower.
How insurance providers are making their customer data AI ready
Last week
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data analytics
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digital transformation
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cx
Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.
CelcomDigi opens Galaxy S26 5G pre-orders with perks
Last week
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gaming
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uc
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cx
CelcomDigi opens Galaxy S26 5G pre-orders in Malaysia with 36-month 0% instalments, trade-in top-ups and free gaming accessories.
Ultimo names Philip Neal Chief Revenue Officer role
Last week
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manufacturing
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cx
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martech
Ultimo appoints Philip Neal as Chief Revenue Officer to drive global growth and AI-augmented EAM strategy across North America, EMEA and APAC.
Upgrade advantage: Why security enhancements matter for MSPs and MSSPs
Last week
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firewalls
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vpns
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digital transformation
For MSPs and MSSPs, next-gen firewall upgrades are now critical to stay secure, competitive and ready for relentless cyber threats.
Firms race to counter fast-evolving AI-driven fraud
Last month
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data analytics
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digital transformation
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fintech
Half of fraud chiefs say fast-changing, AI-powered scams are outpacing their defences, forcing a shift to real-time, adaptive protection.
KnowBe4 appoints Kelly Morgan as Chief Customer Officer
Last month
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cloud security
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cx
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phishing
KnowBe4 appoints former DocuSign executive Kelly Morgan as chief customer officer to steer global client strategy amid rising AI security risks.
Zoho tops one million paying customers in 30th year
Last month
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saas
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crm
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data analytics
Zoho marks 30th anniversary by topping one million paying customers and 150 million users, with 2025 revenue up 20% year on year.
AI referrals surge as web traffic falls & costs rise
Last month
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data analytics
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cx
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martech
AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.
Geekflare pivots from publishing to launch SaaS tools
Last month
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saas
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digital transformation
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cx
Geekflare shifts from pure tech publisher to SaaS, launching Geekflare AI and Geekflare API after surpassing 100 million global readers.
Rapid7 crowns Orro APJ Partner of the Year for 2026
Last month
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cx
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martech
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soc
Rapid7 names Orro its 2026 APJ Partner of the Year as four other Australian security specialists secure top regional award honours.
Nebula links partner rewards to ESG outcomes at renewal
Last month
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cx
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martech
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partner programmes
Nebula launches an Impact Rewards scheme that ties partner renewal perks to carbon credits, social housing upgrades and service governance.
Identity Digital leader named in CRN 2026 Channel Chiefs
Last month
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saas
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cx
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martech
Identity Digital names CRO Matt Overman to CRN's 2026 Channel Chiefs list, spotlighting its growing domain partner ecosystem and strategy.
Asia Pacific Loyalty Awards 2026 finalists revealed
Last month
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data analytics
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digital transformation
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cx
Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.
Qualtrics names Jason Maynard CEO to drive AI growth
Last month
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saas
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data analytics
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digital transformation
Qualtrics appoints Oracle veteran Jason Maynard as CEO to spearhead AI expansion and steer its pending USD $6.75 billion Press Ganey deal.
Oz Pearlman to headline AI-focused FICO World 2026
Last month
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data analytics
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digital transformation
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fintech
Mentalist Oz Pearlman will headline FICO World 2026 in Orlando, anchoring an AI-focused summit on customer behaviour and financial services.