TelcoNews Asia - Telecommunications news for ICT decision-makers
Asia

Customer retention Stories

Asian Stories

Customer retention stories

Global Stories

Customer retention stories

SugarAI rebrands CRM around precision selling with AI
Customer Relationship Management

SugarAI rebrands CRM around precision selling with AI

Sales teams could get earlier warnings on churn and reorder risk as SugarAI ties CRM to ERP data and AI-guided next steps.

By Joseph Gabriel Lagonsin • 3 min read • Today
Harmonic unveils AI tools & fibre upgrades for operators
Software-defined Networking

Harmonic unveils AI tools & fibre upgrades for operators

Operators could cut outages and speed upgrades as Harmonic adds AI-driven network monitoring and new fibre and DOCSIS tools.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Gigs makes APAC splash with promising ShopBack partnership
Fintech

Gigs makes APAC splash with promising ShopBack partnership

ShopBack users could soon get easier access to travel connectivity and local mobile plans as Gigs tests its expansion in Asia.

By David Shilovsky • 3 min read • Last week
8x8 adds AI tools & live analytics to Platform for CX
Unified Communications

8x8 adds AI tools & live analytics to Platform for CX

Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AvePoint lifts guidance after strong first quarter
Data Protection

AvePoint lifts guidance after strong first quarter

Stronger demand for cloud data tools lifted AvePoint’s first-quarter revenue 26% and prompted the company to raise its full-year ARR outlook.

By Karen Joy Bacudo • 4 min read • Last week
Amperity launches AI tools for real-time customer action
Customer Experience

Amperity launches AI tools for real-time customer action

Brands can now trigger live customer responses as Amperity ties AI assistants to identity-resolved data, abandoned baskets and website personalisation.

By Sean Mitchell • 4 min read • Last week
Bitdefender names Frank Koelmel Chief Revenue Officer
Firewalls

Bitdefender names Frank Koelmel Chief Revenue Officer

Cybersecurity buyers facing tighter regulation and rising attack risk may see faster go-to-market execution as Bitdefender puts Frank Koelmel in charge of global revenue strategy.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Stories from Other Regions

Customer retention stories

Address data is the retail superpower
Customer Relationship Management

Address data is the retail superpower

Cleaner address records can cut failed deliveries, trim costs and lift conversions as retailers chase faster, more reliable eCommerce fulfilment.

By Greg Brown • 5 min read • Today
Amperity martech leader reveals 'secret sauce' to marketing in the moment
Digital Transformation

Amperity martech leader reveals 'secret sauce' to marketing in the moment

Retailers risk losing sales as shoppers expect offers and recommendations to update instantly, not hours after they signal intent.

By Billy Loizou • 6 min read • Yesterday
Scam losses more than double as fraud hits consumers
Fintech

Scam losses more than double as fraud hits consumers

More consumers are losing larger sums to fraud as fake invoice and investment scams drive the biggest financial harm, F-Secure says.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Boost Mobile expands prepaid plans with 160GB offer
Customer Experience

Boost Mobile expands prepaid plans with 160GB offer

Boost Mobile adds a AUD $180 six-month prepaid plan with 160GB, as it boosts data allowances and targets bill-conscious customers.

By Sean Mitchell • 4 min read • Last week
ZyG raises USD $60 million to scale AI commerce tools
Software-as-a-Service

ZyG raises USD $60 million to scale AI commerce tools

The cash will fund ZyG OS as online merchants seek AI systems to cut acquisition costs, unify data and scale faster.

By Sean Mitchell • 5 min read • Last week
Alkami report shows digital banking gaps at US banks
Data Analytics

Alkami report shows digital banking gaps at US banks

High abandonment rates and thin business tools are blunting banks’ digital gains even as customer adoption of online services rises.

By Karen Joy Bacudo • 4 min read • Last week
GoMo launches fibre broadband in Ireland at EUR €29.99
Unified Communications

GoMo launches fibre broadband in Ireland at EUR €29.99

Existing mobile customers in Ireland can now add fibre broadband for EUR €29.99 a month, with no long contract or mid-term price rises.

By Sofiah Nichole Salivio • 3 min read • Last week
Beer52 extends Europa warehousing deal as Coffee52 launches
Customer Experience

Beer52 extends Europa warehousing deal as Coffee52 launches

The subscription drinks group is broadening into coffee while relying on Europa Warehouse to handle sharp demand spikes across its clubs.

By Mark Tarre • 4 min read • Last week
InstaSwitch raises USD $4.7 million for banking switch tool
Disaster Recovery

InstaSwitch raises USD $4.7 million for banking switch tool

Banks could lift deposits faster as the new software helps small firms move payroll, income and payments to fresh accounts within days.

By Karen Joy Bacudo • 3 min read • Last week
How growing MSPs turn hosting into a steady revenue layer
Digital Transformation

How growing MSPs turn hosting into a steady revenue layer

Predictable income is emerging as MSPs bundle hosting with support, backups and security to reduce churn and lift margins.

By Lachlan Strike • 5 min read • Last week