Customer retention stories
VeUP recruits Damian Skendrovic as General Manager for EMEA
VeUP bolsters senior leadership by appointing industry veteran Damian Skendrovic as General Manager for the EMEA region, signifying their commitment to growth and expansion.
The strategic imperative of integrating offline and online channels
Entry-level omnichannel capabilities reported in just 11% of firms, in spite of those companies with strong strategies seeing a 9.5% annual income increase and a 7.5% reduction in contact costs.
Basware unveils global expansion plans after bookings surge by 52%
Following a 52% surge in bookings, global AP automation leader Basware reveals expansive growth strategy, with a firm focus on AI innovation, customer growth, and fraud prevention.
How Innovative Loyalty Programs Boost Customer Retention
Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.
Gong cha England partners with Redcat for ambitious UK expansion
Leading bubble tea chain Gong cha England allies with hospitality IT provider Redcat to bolster its UK expansion, aspiring to raise stores from 12 to 16 by 2024.
Enhancing eCommerce customer loyalty: The power of personalised journeys and automation
Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.
Medallia launches Agile Research for advanced market insights
Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.
SmarTone & Infovista revolutionise HK's telecoms with Ativa
SmarTone, Hong Kong's leading 5G network, and Infovista dramatically enhance customer experience and network performance by utilising Infovista's innovative Ativa solution.
SecurityBridge enjoyed exceptional growth over 2023
SecurityBridge, a global SAP security provider, experienced some remarkable growth in 2023, doubling its revenue.
Simon Rollenbeck joins Komo Technologies as marketing head
Australian company, Komo Technologies, welcomes accomplished marketing specialist Simon Rollenbeck as its new Head of Marketing to bolster growth strategy and customer engagement.
Businesses plan sweep of loyalty program changes by 2027
Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.
Salient Predictions joins Insurtech Vanguards to enhance climate resilience
Weather forecasting firm, Salient Predictions, joins the Insurtech Vanguards programme, advancing insurers' response to climate change with prediction technology.
Advancements in AI tipped to transform telecoms sector in 2024
AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.
Reviewing Black Friday trends offers insights for future retail strategies
Analysis of 2023 Black Friday retail patterns suggests future strategies, with UK buyers showing higher spend inclination.
Australia predicts record Black Friday sales amidst economic challenges
Australia prepares for its biggest ever Black Friday sales, with retailers' discount offers expected to surpass previous years, according to a study by Fiverr.
Investment institutions recognise data power but lack capability, says study
Despite recognising data's potential, a majority of investment institutions lack requisite technical proficiency, a study reports.
Mismatch in generative AI usage & consumer preference in ANZ
An Adobe report reveals only 6% of ANZ brands use generative AI despite 39% of consumers favouring AI-assisted interactions.
Antavo launches academy to foster customer loyalty & enhance skills
Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.
Beyond NPS: Why trust matters most in customer loyalty
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
Video: 10 Minute IT Jams - An update from Amperity with Billy Loizou
Billy Loizou, who is the Area Vice President for APAC at Amperity, joins us today to tell us more about Amperity and what they are doing in the APAC region.
Push for visually impaired inclusion during Blindness Awareness Month
National Blindness Awareness Month shines a spotlight on digital exclusion, affecting over 2 million visually impaired UK internet users.
Third-party solutions herald new era in online fraud prevention
Rise in online fraud prompts Payment Service Providers to seek innovative third-party solutions for prevention.
Pendula and Isoton partner to revolutionize telco customer retention strategies
Pendula teams up with Isoton to bring data-driven solutions for boosting customer retention in the telecom sector.
Thoughtworks and Hipages launch all-in-one tradie platform
Thoughtworks collaborates with hipages to introduce a platform for tradespeople in Australia to streamline services.