Customer retention Stories

Global Stories

Customer retention stories

Microsoft dramatically cut their distributors

Fewer, larger partners are now carrying more of the installed base, raising renewal risk and making account ownership harder to track.

By Scott Frew • 4 min read • Last week

Software-as-a-Service

Qualtrics unveils AI platform for experience management

The new system aims to let organisations test decisions and automate responses in live customer interactions before its 2027 release.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Analytics

Airties launches Aura AI engine for telecoms support

Turknet is first to use the system as operators seek to cut support costs, reduce engineer visits and fix broadband faults faster.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Software-as-a-Service

Treatwell launches AI receptionist for salons across Europe

Missed calls and admin could cost salons bookings, as Treatwell rolls out an AI receptionist that answers queries and manages diaries across Europe.

By Sofiah Nichole Salivio • 4 min read • Last week

Fintech

Bill.me lifts on-time bill payments with open banking

On-time bill settlements rose 17% in three months after the platform added bank-to-bank payments, cutting costs and lifting usage.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

dLocal launches dMoRe for emerging market merchants

Merchants selling into Brazil, Nigeria and Indonesia could reach customers in as little as eight weeks, bypassing costly local set-up and compliance hurdles.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

Dext appoints Nicole Bello as Chief Revenue Officer

UK customers have already processed more than GBP £11 million through Dext Payments as the software group pushes to unify its regional sales teams.

By Karen Joy Bacudo • 4 min read • Last week

Digital Transformation

Multiplier buys Greenhawk in its tenth acquisition

The deal gives Greenhawk's 22 staff access to Silicon Valley and Singapore engineering support, easing tax compliance work and speeding client insights.

By Karen Joy Bacudo • 3 min read • This month

Customer Experience

LoyaltyLion launches Black Friday retail event on loyalty

Research suggests Black Friday loyalty offers can turn one-off bargain hunters into repeat customers, with 54% open to joining programmes.

By Sofiah Nichole Salivio • 4 min read • This month

Software-as-a-Service

AfterShip launches AI tool for post-purchase retail

Retailers could cut support costs and speed refunds as AfterShip's new AI agent automates delivery issues and return reviews.

By Joseph Gabriel Lagonsin • 4 min read • This month

Data Analytics

The importance of data enrichment in financial services

Verified records can sharpen lending, fraud and compliance decisions, while enrichment on faulty customer data can simply scale the errors.

By Edmund Ng • 6 min read • This month

Stories from Other Regions

Customer retention stories

Software-as-a-Service

Hyperlayer launches US banking platform for multi-core banks

Banks struggling with ageing core systems may now get faster product launches, as Hyperlayer brings its middle-layer platform to the United States.

By Joseph Gabriel Lagonsin • 5 min read • Today

Software-as-a-Service

Beyond badge-scans: why tech events should be designed for trust

For enterprise tech buyers, in-person events now matter most as a way to reduce risk, build confidence and speed deals.

By Sophie Crosby • 5 min read • Today

Fintech

YouLend & Dojo hit GBP £2 billion SME funding mark

More than 30,000 UK merchants have tapped the scheme as small firms struggle with cash flow and a funding gap estimated at GBP £1.6 billion to GBP £4.1 billion.

By Karen Joy Bacudo • 4 min read • Yesterday