Customer service stories
The new system aims to help businesses turn stalled generative AI pilots into measurable returns by unifying customer data and oversight.
The tie-up should help enterprises make workflow decisions with governed data from more systems, not just ServiceNow itself.
The bank says the AI system will cut call handling times and wait times by surfacing customer details instantly for staff.
Uncertainty over Middle East routes is pushing more New Zealanders to travel agents, with 82% now avoiding the region, TAANZ says.
Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.
The hire signals a sharper push into overseas growth as the AI customer service software group deepens partnerships in the US and beyond.
The hotel group expects the new system to unify guest data and privacy controls across 640 properties, with full rollout due in 2026.
The rollout pushes Oracle deeper into AI-driven automation, as the new tools aim to cut manual hand-offs across finance, HR, supply chain and CX.
Direct use is boosting trust in conversational AI, with 82% of active users reporting measurable value and many still wary of deployment costs.
Businesses are paying more for faster freight as fuel levies jumped and late same-day deliveries hit 30 per cent in Australia.
The hire marketplace is aiming to sharpen supplier oversight and customer service as it shifts towards a more data-led operating model.
Disconnected systems are driving up costs for logistics firms, with simple delivery queries sometimes taking teams hours to resolve.
The Bristol startup’s pay-as-you-use platform targets firms in regulated sectors that need to automate customer contacts without long deployments.
Manual intervention after document capture is a costly bottleneck for AP and claims teams, which the new tool aims to remove.
Poor governance could expose Australian firms to legal, reputational and operational risks as they deploy autonomous AI agents at scale.
Managed AI tools are gaining ground in finance, yet regulated data still drives most policy breaches as staff mix personal and corporate accounts.
Clerks and telemarketers are among 417,000 workers facing the highest AI displacement risk, according to a new Australian occupations map.
Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.
Customers can now get round-the-clock parcel help as the courier comparison site blends an AI chatbot with live agents and unified case tracking.
Enterprises using the platform will be able to test and monitor AI agents more closely as Sprinklr broadens automation across service, marketing and insights.