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Customer service Stories - Page 87

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Customer service stories

Insurance systems provider EIS partners with Microsoft Bot Framework
Customer Relationship Management

Insurance systems provider EIS partners with Microsoft Bot Framework

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.

By Kai Ping Lew • 2 min read • Fri, 12th May 2017
Auckland ISP sets up shop in provincial New Zealand
Customer Relationship Management

Auckland ISP sets up shop in provincial New Zealand

Unlimited Internet has established a Customer Service Centre in Palmerston North from where it will grow its customer base further throughout NZ.

By Staff Writer • 4 min read • Tue, 9th May 2017
YOU'RE INVITED: Fresh way to master IT service management
Customer Relationship Management

YOU'RE INVITED: Fresh way to master IT service management

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

By Julia Gabel • 2 min read • Mon, 8th May 2017
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Customer Relationship Management

Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report

Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.

By Kai Ping Lew • 2 min read • Thu, 27th Apr 2017
Artificial intelligence & voice data peers into sales performance
Customer Relationship Management

Artificial intelligence & voice data peers into sales performance

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.

By Julia Gabel • 2 min read • Tue, 18th Apr 2017
MYOB teams up with Genesys to provide integrated customer service experience
Customer Relationship Management

MYOB teams up with Genesys to provide integrated customer service experience

MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.

By Sam Worthington • 2 min read • Wed, 15th Feb 2017
INSIGHTS: Tips for transforming your customer experience
Customer Relationship Management

INSIGHTS: Tips for transforming your customer experience

Get insights on how to empower your team to deliver exceptional customer experiences in Fuji Xerox's Customer Experience report.

By Ashton Young • 2 min read • Mon, 13th Feb 2017
Surprise surprise: NZ telcos need to up customer service game
Customer Relationship Management

Surprise surprise: NZ telcos need to up customer service game

The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.

By Shannon Williams • 2 min read • Thu, 2nd Feb 2017
Expert insights: How you can keep up with the new connected customer
Customer Relationship Management

Expert insights: How you can keep up with the new connected customer

The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.

By Ashton Young • 3 min read • Thu, 29th Dec 2016
Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service
Customer Relationship Management

Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.

By Sara Barker • 3 min read • Wed, 14th Dec 2016
ANZ businesses missing the human touch in digital society, report finds
Customer Relationship Management

ANZ businesses missing the human touch in digital society, report finds

Report warns ANZ firms: customers favor real contact over digital, risking loyalty and satisfaction in an online rush.

By Shannon Williams • 3 min read • Mon, 14th Nov 2016
Bad customer service as a tool to distract from bad business
Customer Relationship Management

Bad customer service as a tool to distract from bad business

Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.

By Michael Maoz • 4 min read • Wed, 9th Nov 2016
Radical new features in the latest update to Salesforce
Customer Relationship Management

Radical new features in the latest update to Salesforce

With this new version, Salesforce is making artificial intelligence and machine learning accessible to all businesses of all sizes.

By Sean Mitchell • 2 min read • Fri, 21st Oct 2016
Vodafone promises better customer service for all New Zealanders
Customer Relationship Management

Vodafone promises better customer service for all New Zealanders

Vodafone to enhance customer focus and service after complaints. Issues include charges, invoicing, and mobile plan confusion.

By Sara Barker • 2 min read • Thu, 29th Sep 2016
What does today's customer want? New study finds experience in ANZ is getting worse
Customer Relationship Management

What does today's customer want? New study finds experience in ANZ is getting worse

You'd think that over time, we'd start getting better at the things we do. Apparently, that's not the case for customer experience.

By Ashton Young • 3 min read • Thu, 22nd Sep 2016
The changing customer demands non-traditional support channels
Customer Relationship Management

The changing customer demands non-traditional support channels

​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.

By Ashton Young • 2 min read • Mon, 19th Sep 2016
What is this so called 'Age of the Customer?'
Customer Relationship Management

What is this so called 'Age of the Customer?'

CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.

By Michael Maoz • 5 min read • Thu, 1st Sep 2016

Stories from Other Regions

Customer service stories

Updated: What went down with Spark's weekend outage
Unified Communications

Updated: What went down with Spark's weekend outage

Spark mobile and broadband services were down on Sunday, with widespread outages impacting some customers across the country.

By Shannon Williams • 2 min read • Tue, 31st Jan 2017