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Digital adoption stories

PDQ adds software visibility tools & workflow integrations
IT Automation

PDQ adds software visibility tools & workflow integrations

IT teams can now spot missing and vulnerable software faster as PDQ expands inventory, package management and ticketing links.

By Sean Mitchell • 3 min read • Last month
Sinch named leader in IDC communications platform study
Customer Relationship Management

Sinch named leader in IDC communications platform study

The ranking underscores growing demand for combined messaging, voice and email tools as enterprise buyers seek one platform across channels.

By Mark Tarre • 3 min read • Last month
Ping Identity names Antony Collins to lead APJ channels
Software-as-a-Service

Ping Identity names Antony Collins to lead APJ channels

The hire comes as enterprises in Asia Pacific and Japan face rising demand for identity security in AI-driven systems and real-time access control.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Workers bypass AI as trust gap widens, WalkMe warns
Data Protection

Workers bypass AI as trust gap widens, WalkMe warns

A trust gap is driving many staff to ignore sanctioned AI tools, with 54% bypassing them and 45% using unapproved products.

By Catherine Knowles • 3 min read • Last month
Thryv urges small businesses to boost AI search visibility
Digital Transformation

Thryv urges small businesses to boost AI search visibility

Better online listings and reviews could help small businesses appear in AI recommendations as customers increasingly use chatbots to find local providers.

By Shannon Williams • 5 min read • Last month
Whatfix study warns AI adoption gap costs mid-sized firms
Software-as-a-Service

Whatfix study warns AI adoption gap costs mid-sized firms

Poor digital adoption could cost a mid-sized enterprise USD $10.9 million a year, as staff struggle to use AI tools effectively.

By Kaleah Salmon • 4 min read • Last month
Login problems drive consumers away from digital services
Data Protection

Login problems drive consumers away from digital services

Poor logins are pushing 68% of consumers to abandon or switch providers, as trust in AI and data handling lags sharply.

By Catherine Knowles • 4 min read • Last month
Whatfix boosts Mirror with AI roleplay training tools
Unified Communications

Whatfix boosts Mirror with AI roleplay training tools

Whatfix adds AI roleplay training to its Mirror simulator, promising faster readiness and fuelling a surge to USD $3 million in recurring revenue.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Mar 2026
Visa names David Peacock to lead New Zealand & Pacific
Data Analytics

Visa names David Peacock to lead New Zealand & Pacific

Visa has appointed former consulting chief David Peacock as Country Manager for New Zealand and the Pacific amid rapid digital payments growth.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 4th Mar 2026
Denmark tops 2026 FM Resilience Index as Europe leads
DataCentre infrastructure

Denmark tops 2026 FM Resilience Index as Europe leads

Denmark tops FM's 2026 Resilience Index for a third year as Europe dominates the top 10 and all three United States zones miss out.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026

Stories from Other Regions

Digital adoption stories

Alkami report shows digital banking gaps at US banks
Data Analytics

Alkami report shows digital banking gaps at US banks

High abandonment rates and thin business tools are blunting banks’ digital gains even as customer adoption of online services rises.

By Karen Joy Bacudo • 4 min read • Last week
Australians back AI rules as trust gap remains wide
Data Protection

Australians back AI rules as trust gap remains wide

Most Australians would adopt AI sooner if tougher safeguards were in place, yet only 1% say they completely trust the technology.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Udora raises GBP £7.5m to expand UK gifting platform
Customer Experience

Udora raises GBP £7.5m to expand UK gifting platform

Britain is set for more local gift options as the rebranded marketplace uses fresh funding to widen its catalogue and reach smaller towns.

By Karen Joy Bacudo • 4 min read • Last week
Australia's AEC firms see regulation as AI adoption barrier
DevOps

Australia's AEC firms see regulation as AI adoption barrier

Regulatory and time pressures are slowing AI use in Australia's AEC sector, even as model-based workflows outpace the global average.

By Mark Tarre • 5 min read • Last month
Alkami launches Engage to boost digital banking adoption
Digital Transformation

Alkami launches Engage to boost digital banking adoption

Banks and credit unions can now track where customers drop out in online banking journeys, helping lift adoption and self-service.

By Catherine Knowles • 4 min read • Last month
Ping Identity names Graeme Ventris to lead EMEA Channel
Digital Transformation

Ping Identity names Graeme Ventris to lead EMEA Channel

Ping Identity has hired Graeme Ventris as EMEA Channel and Alliances Chief, tasking him with driving partner-led growth in digital identity.

By Sofiah Nichole Salivio • 4 min read • Thu, 12th Mar 2026
Expanding technology leadership to include client services will accelerate digital adoption
Digital Transformation

Expanding technology leadership to include client services will accelerate digital adoption

Recognising client services as tech leaders is key to driving digital adoption, managing change and turning tools into tangible value.

By Colleen Clark • 3 min read • Thu, 5th Mar 2026
Mastercard fund backs Canadian women small businesses
Payment Technologies

Mastercard fund backs Canadian women small businesses

Mastercard opens 2026 fund in Canada, offering CAD $10,000 grants and support to help women-owned small firms grow amid economic uncertainty.

By Karen Joy Bacudo • 3 min read • Thu, 5th Mar 2026