Empathy stories
As digital marketing leans on empathy and nuance, women shoulder unseen emotional labour that powers brands but rarely gets its due.
Law firms are turning to AI to cut drudge work, raising urgent questions about how to protect mentorship, ethics and future leaders.
Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.
As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.
Scrum.org debuts a five-hour self-paced course to help Scrum Teams build trust and collaborate more effectively with stakeholders.
In 2026, AI and automation face a shakeout as pilots give way to hard ROI demands, exposing skills gaps and flawed processes at scale.
In 2026, successful cyber incident response and digital transformation hinge on human clarity and calm, despite rapid AI and tech advances reshaping IT landscapes.
Personos launches AI-driven platform using personality science to boost empathetic communication and teamwork in workplaces and nonprofits.
UK platform needi and Irish chocolatier Grá Chocolates share EUR €100,000 prize for sustainable corporate gifting fostering cross-border collaboration.
Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.
Ricoh partners with expert Erica Dhawan to reveal study showing 85% in the US prefer genuine human service over automation in customer care.
A former M&A lawyer reveals how a leap into legal AI unlocked purpose, creativity and new paths for women leading change in tech.
As AI erodes entry-level tech roles, female leaders warn only intentional mentorship can keep women from being locked out of the future.
Empathy, not just agile tools, is emerging as the missing link between business strategy and tech delivery in digital transformation.
Amid shrinking newsrooms and polarised platforms, women are turning to collaborative communications as a survival strategy for change.
AI is transforming customer service careers, shifting roles from routine tasks to strategic, empathy-driven jobs enriched by data and technology.
AI is transforming UK recruitment, with 73% of recruiters using it, sparking concerns that automation may undermine empathy in hiring processes.
UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.
Most cyber security professionals say budgets aren't keeping up with threats, while soft skills like communication become vital to tackle human factors.
Up to 8 million UK jobs could be exposed to AI, but roles relying on empathy, judgement and creativity appear far safer.
