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Intelligent automation Stories - Page 12

Global Stories

Intelligent automation stories

MedExpress automates one million patient letters a month
Data Protection

MedExpress automates one million patient letters a month

UK online pharmacy MedExpress is automating up to one million monthly patient letters after deploying Quadient's cloud-based Impress platform.

By Sofiah Nichole Salivio • 3 min read • Tue, 20th Jan 2026
Manhattan unveils AI agents across Manhattan Active suite
Unified Communications

Manhattan unveils AI agents across Manhattan Active suite

Manhattan rolls out embedded AI agents across its Active suite, promising real-time automation and custom agent creation for retailers.

By Sean Mitchell • 4 min read • Fri, 16th Jan 2026
ABBYY, Desktop Imaging automate NZ council rebates, invoices
Document Management

ABBYY, Desktop Imaging automate NZ council rebates, invoices

AI document tools slash manual workloads at Wellington City Council and Fire and Emergency New Zealand, boosting compliance and payment speed.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 15th Jan 2026
AI data management market to hit USD $239.15bn by 2034
Unified Communications

AI data management market to hit USD $239.15bn by 2034

AI data management is set to surge to USD $239.15bn by 2034 as cloud, streaming data and governance needs reshape enterprise data strategy.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 15th Jan 2026
AI sprawl to create waste as firms chase tools, not trust
Digital Transformation

AI sprawl to create waste as firms chase tools, not trust

Uncoordinated AI rollouts risk creating costly “AI sprawl” and waste by 2026, with Nintex warning trust and governance are lagging.

By Karen Joy Bacudo • 4 min read • Thu, 15th Jan 2026
NiCE moves AOK Bayern contact centre to EU sovereign cloud
Data Protection

NiCE moves AOK Bayern contact centre to EU sovereign cloud

More than 4.5 million Bavarian insurers should see faster service as AOK Bayern shifts its contact centre to NiCE's EU sovereign cloud.

By Sean Mitchell • 4 min read • Wed, 14th Jan 2026
Nintex tips 2026 'reality check' for enterprise agentic AI
Data Analytics

Nintex tips 2026 'reality check' for enterprise agentic AI

Nintex warns enterprise agentic AI will face a 2026 reality check, with tighter budgets, targeted use cases and tougher governance.

By Sofiah Nichole Salivio • 4 min read • Wed, 14th Jan 2026
Progress forecasts orchestration-led AI shift in 2026
Data Protection

Progress forecasts orchestration-led AI shift in 2026

Progress predicts 2026 will mark a shift from AI pilots to orchestrated, governed platforms, widening the gap between leaders and laggards.

By Shannon Williams • 4 min read • Wed, 14th Jan 2026
Salesforce unveils AI fluency guide for agentic workforces
Digital Transformation

Salesforce unveils AI fluency guide for agentic workforces

Salesforce launches an AI Fluency Playbook to help build 'agentic enterprises', guiding staff to work effectively with AI agents at scale.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Informatica named Leader in 2025 Gartner data quadrant
Customer Relationship Management

Informatica named Leader in 2025 Gartner data quadrant

Informatica from Salesforce is named a Leader in Gartner's 2025 Magic Quadrant for Data Integration Tools, its 20th straight year on top.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026
Finance teams demand auditable AI & stronger data in 2026
Digital Transformation

Finance teams demand auditable AI & stronger data in 2026

Finance chiefs warn 2026 AI tools must be fully auditable and data‑driven, with 'prove it' tests replacing hype in buying decisions.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Finance chiefs brace for AI hyperautomation by 2026
Data Analytics

Finance chiefs brace for AI hyperautomation by 2026

Finance chiefs are set to move from AI pilots to strict ROI-driven hyperautomation and predictive fraud prevention by 2026, Gogar says.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 8th Jan 2026
SOTI tips AI & automation to transform Aussie mobility
Robotics

SOTI tips AI & automation to transform Aussie mobility

SOTI predicts AI, automation and on-device intelligence will overhaul how Australian retailers, logistics and healthcare manage mobility by 2026.

By Mark Tarre • 5 min read • Thu, 8th Jan 2026

Stories from Other Regions

Intelligent automation stories

Jack Rankin MP sees AI reshape customer service jobs
Digital Transformation

Jack Rankin MP sees AI reshape customer service jobs

Jack Rankin hails ArvatoConnect's AI push in Datchet as a way to reshape customer service while keeping skilled jobs rooted in the UK.

By Sofiah Nichole Salivio • 4 min read • Wed, 21st Jan 2026
UK firms eye agentic AI to cut tax costs in 2026 squeeze
Digital Transformation

UK firms eye agentic AI to cut tax costs in 2026 squeeze

UK businesses are set to roll out agentic AI across tax and finance in 2026 as cost pressures force a reset on processes and investment.

By Shannon Williams • 5 min read • Wed, 14th Jan 2026
Sage predicts AI & finance shift for mid-sized firms
Digital Transformation

Sage predicts AI & finance shift for mid-sized firms

Sage predicts mid-sized firms will embrace AI automation, sector-specific software and a more strategic, data-led role for finance by 2026.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 14th Jan 2026
UnderwriteMe launches claims engine with Zurich Australia
Digital Transformation

UnderwriteMe launches claims engine with Zurich Australia

UnderwriteMe debuts its automated Claims Engine with Zurich Australia, unifying underwriting and claims on one platform to speed decisions.

By Karen Joy Bacudo • 3 min read • Mon, 12th Jan 2026
Zespri speeds NZD $70m claims with SAP automation push
Agricultural Technology

Zespri speeds NZD $70m claims with SAP automation push

Zespri taps SAP cloud to automate over NZD $70m in annual quality claims, slashing processing times and boosting consistency worldwide.

By Melania Watson • 4 min read • Mon, 12th Jan 2026