MAPP stories - Page 18
How to optimise contact centres for 2021 and beyond
Mon, 30th Nov 2020
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crm
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uc
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martech
2020 has been a challenging year for businesses worldwide. As we approach 2021, here are four key areas for contact centre optimization.
Why tool consolidation should be a top priority for businesses
Thu, 26th Nov 2020
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devops
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apm
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software development
Businesses today face a myriad of problems due to using too many different software tools, hindering productivity and innovation.
Hootsuite launches integration with Dynamics 365
Tue, 17th Nov 2020
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crm
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martech
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partner programmes
The new alliance will bring a suite of social capabilities to Microsoft customers from Hootsuite's 150+ app ecosystem.
Blue Prism launches Automation Lifecycle Suite with added capabilities
Tue, 17th Nov 2020
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automation
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mapp
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ss&c blue prism
Blue Prism has released its Automation Lifecycle Suite, aimed at helping businesses maximize their digital workforce.
Bringing APIs and EDI together for streamlined business communication
Wed, 11th Nov 2020
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supply chain
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erp
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api
Tension is growing between APIs and EDI as businesses adopt digital communication methods to streamline supply chains.
1touch.io launches channel partner programme
Wed, 11th Nov 2020
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partner programmes
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risk & compliance
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data management
Offers a scalable data discovery, management and governance platform that automatically discovers hidden sensitive data.
The intelligent workspace for Australian businesses returning to work
Tue, 27th Oct 2020
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uc
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firewalls
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network security
As Australian businesses return to work, Thomas Duryea Logicalis offers a smart workspace solution, powered by Cisco Meraki, to ensure safety and compliance.
Creating private data regulations for employees
Tue, 20th Oct 2020
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data protection
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data privacy
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cybersecurity
Data breaches are on the rise, with employees being the weakest link. Organisations should establish private data regulations to combat this.
Boomi: two new solutions and partnership with Aible
Thu, 15th Oct 2020
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network infrastructure
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ai
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ai models
AtomSphere Go and Project LightSpeed accelerate delivery of integrated experiences and the partnership provides no-code AI-driven insights.
Why best-practice threat data management provides confident automation
Tue, 13th Oct 2020
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advanced persistent threat protection
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cybersecurity
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opinion
Understanding an organization's threat landscape requires the right data sources and prioritization for actionable intelligence.
Managing customer experience with a work-from-anywhere workforce
Fri, 9th Oct 2020
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crm
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uc
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data analytics
How can contact centres maintain customer experience with a work-from-anywhere workforce? Here are four best practices to follow.
WhiteHawk ramps up cyber revenues with US$1.5 million contract extension
Thu, 8th Oct 2020
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cybersecurity
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investment
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whitehawk
WhiteHawk Limited has been awarded a fiscal 2021 option extension of US$1.5 million (A$2.1M) under an existing seven-year contract.
Q&A: Digital transformation consultant on best practices in 2020
Tue, 29th Sep 2020
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devops
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digital transformation
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apm
TechDay caught up with Fusion5 NetSuite consulting manager Russell Bailey to discuss the issues surrounding digitisation in 2020.
CrowdStrike integrates with ServiceNow program to bolster incident response
Fri, 18th Sep 2020
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partner programmes
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ai security
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ai
CrowdStrike has joined the ServiceNow Service Graph Connector Program, allowing users to integrate device data into their incident response process.
Pure Storage acquires Portworx for $370m, extends Kubernetes services and support
Fri, 18th Sep 2020
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storage
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virtualisation
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converged infrastructure
Pure Storage has acquired Portworx for $370 million to expand its Kubernetes and containers solutions. It is Pure Storage's largest acquisition to date.
Getac releases updated fully-rugged tablet
Mon, 14th Sep 2020
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hybrid & remote work
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intel
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wfh
Getac has launched the UX10, a fully-rugged tablet for challenging work environments, with improved performance and enhanced rugged protection.
Innovation a necessity in a crisis - Microsoft report
Thu, 10th Sep 2020
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microsoft
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analyst report
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upskilling
Almost all (98%) organisations with the most mature culture of innovation leaders agree that innovation is a necessity to stay resilient during a crisis.
Nintex takes training virtual with subscription model
Mon, 7th Sep 2020
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rpa
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apm
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lcnc
Community members may enrol in a wide-range of training courses, including live virtual classes and access to all certifications.
VIDAR: A new technology that could be 'bigger than 5G'
Mon, 7th Sep 2020
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network infrastructure
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ai
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undersea cables
'VIDAR', a new technology developed by FiberSense, could revolutionize mapping by capturing and analyzing vibrations using fiber optic cables.
Bank Mandiri teams up with Cloudera to better serve customers post COVID-19
Tue, 1st Sep 2020
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cloudera
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covid-19
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bank mandiri
Bank Mandiri has partnered with Cloudera to enhance resilience and agility in the wake of COVID-19, using data-driven insights to adapt quickly.