NICE leads WFM market for the ninth consecutive year
NICE tops DMG Consulting’s 2023-2024 Enterprise WFM Product and Market Report for the ninth consecutive year.
NICE CXone Summer 2023 release to deliver CX at scale
NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.
NICE named market leader for CX Analytics solution
NICE has been recognised as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
NICE crowns top innovators with CX Excellence Awards
NICE, the customer experience software, has announced the winners of its International CX Excellence Awards for 2023.
Channel selection: Essential for a successful customer experience strategy
Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.
NICE named a leader in 2023 Frost & Sullivan Report
NICE's complete, AI-powered cloud contact centre solutions portfolio shines in Frost & Sullivan's analysis of growth and innovation.
Key factors to look for in a Customer Experience Software
Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.
Demystifying GPT solutions: to ChatGPT or not to ChatGPT?
Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.
NICE launches next big leap of CX platform Enlighten
"NICE is committed to helping organisations with today's growing need for decision velocity and the creation of personalisation at scale."
NICE comes out on top of QKS's workforce engagement management report
NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
Gartner names NICE Customers Choice in 2023 Peer Insights
Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.
NICE announces the spring 2023 release of AI-powered CXone
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
Forrester names NICE Contact Centre as a Service Leader
Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
Latest NICE offering using OpenAI for customer experience
NICE has unveiled Enlighten Actions, a new offering that integrates Enlighten AI and Generative AI to allow organisations to create smart and humanised customer experiences.
CXone used by more than one million agents and supervisors
NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.
NICE chosen to support health experiences for NZ public
NICE has announced that Whakarongorau Aotearoa New Zealand Telehealth Services has implemented NICE's CXone cloud-native platform.
LanguageLoop implements NICE CXone to transform customer experience
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
Prioritising a digital-first customer experience strategy
Digital increasingly needs to take centre stage in the customer experience strategy for businesses to continue to deliver excellent support and customer experiences.
NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
NICE named a leader in Quadrant Knowledge’s 2022 CJA report
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
Frost & Sullivan ranks NICE highly on 2022 VoC report
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
NICE and Cognizant partner up on CX transformation initiative
NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
NICE launches a conversational CX with ChatGPT-enabled CXone
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
NICE recognised in new cloud-based contact centre report
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.