NiCE stories
NiCE report shows agentic AI transforming contact centres
Last month
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Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.
German maritime innovator wins USD $4 million China deal
Last month
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German innovator wins USD $4 million China deal to launch ClearSense, a smart ship bearing monitor, after AI-assisted NICE challenge.
NiCE's 2024 ESG report shows gains in climate & ethics
Tue, 9th Dec 2025
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NiCE's 2024 ESG report shows higher EcoVadis scores, lower emissions, full ethics training and USD $900,000 in global community giving.
IGT Solutions & NiCE expand global AI customer experience deal
Wed, 19th Nov 2025
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IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.
NiCE appoints Arun Chandra as COO to lead AI-first operations
Wed, 19th Nov 2025
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NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.
AI-driven platforms drive efficiency & service quality gains
Tue, 7th Oct 2025
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digital transformation
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Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.
NiCE names Jeff Comstock as President to drive CX innovation
Mon, 29th Sep 2025
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NiCE has appointed Jeff Comstock, former Microsoft VP, as President to lead innovation and expand AI-driven customer experience from October 2025.
NiCE partners with JJ Spaun to highlight AI focus in golf world
Wed, 24th Sep 2025
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NiCE partners with U.S. Open champion JJ Spaun as brand ambassador, highlighting its AI-driven focus in golf and customer experience innovation.
NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS
Thu, 11th Sep 2025
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NiCE has topped the 2025 Gartner Magic Quadrant for CCaaS, leading in both Ability to Execute and Completeness of Vision for the first time.
AI-driven platforms reshape APAC contact centre landscape for 2025
Wed, 10th Sep 2025
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digital transformation
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hyperscale
CrayonIQ's new guide ranks 17 AI-powered contact centre platforms, highlighting hyperscalers' growing impact on APAC CX strategies for 2025.
NiCE completes Cognigy deal to boost global AI customer experience
Tue, 9th Sep 2025
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digital transformation
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NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.
NiCE, Salesforce deepen AI partnership for unified service
Wed, 13th Aug 2025
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NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.
NiCE acquires Cognigy for USD $955 million to boost AI-powered CX
Tue, 29th Jul 2025
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NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.
NiCE honours EMEA & APAC firms for AI-driven CX excellence
Fri, 4th Jul 2025
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digital transformation
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NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.
NiCE & AWS deepen AI partnership to power CX automation
Thu, 19th Jun 2025
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NiCE expands its AI partnership with AWS to enhance CXone Mpower, bringing advanced AI-powered automation to customer experience workflows at enterprise scale.
NiCE launches CXone Mpower Agents to automate customer service
Wed, 18th Jun 2025
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NiCE launches CXone Mpower Agents, AI-driven tools designed to automate and streamline customer service across front, middle, and back-office operations.
NiCE & Snowflake partner to boost secure AI-driven data sharing
Tue, 17th Jun 2025
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NiCE teams up with Snowflake to enable secure, AI-driven sharing and automation of customer data, enhancing efficiency and personalisation across enterprises.
AI boosts customer service happiness as global wellbeing falls
Thu, 12th Jun 2025
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digital transformation
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Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.
NiCE announces 2025 partner awards for AI & automation excellence
Fri, 6th Jun 2025
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NiCE has honoured partners across APAC and EMEA for driving AI and automation excellence in customer service with its 2025 International Partner Awards.
NICE & AWS join forces to deliver AI-powered customer service
Wed, 14th May 2025
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digital transformation
NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.