NPS stories
![Story image](../../../../../uploads/story/2024/06/27/preview_techday_dd62990b2486edb0234c.webp)
InMoment integrates generative AI for better customer insights
Thu, 27th Jun 2024
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uc
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devops
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cx
InMoment integrates generative AI into its Conversational Intelligence, enhancing customer experience analytics by merging various feedback sources like contact centres, surveys, and social media.
![Story image](../../../../../uploads/story/2024/06/21/preview_techday_fa77c2cc907ec8998d83.webp)
Colt DCS reduces emissions by 40% in sustainability push
Fri, 21st Jun 2024
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dei
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nps
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japan
Colt Data Centre Services has cut global greenhouse gas emissions by 40% since 2019, keeping on track for its 1.5°C 2030 targets.
![Story image](../../../../../uploads/story/2024/05/03/preview_img-xgZLkZykwJa3VWjO8aySPXj1.webp)
Qualtrics and Bain & Company boost partnership to enhance customer experience
Fri, 3rd May 2024
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martech
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cx
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qualtrics
Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.
![Story image](../../../../../uploads/story/2024/04/05/preview_img-kYRha0GdGyiADfEYSPLsKYTj.webp)
Kentico leads again in Spring 2024 G2 Grid Report for DXP
Fri, 5th Apr 2024
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acquia
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sitefinity
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nps
Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.
![Story image](../../../../../uploads/story/2024/02/13/preview_img-f7fxAj9CYOa57agxasgNhXNI.webp)
SmarTone & Infovista revolutionise HK's telecoms with Ativa
Tue, 13th Feb 2024
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uc
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cx
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martech
SmarTone, Hong Kong's leading 5G network, and Infovista dramatically enhance customer experience and network performance by utilising Infovista's innovative Ativa solution.
![Story image](../../../../../uploads/story/2023/12/07/preview_img-lnDx8U1y9RQWxHwbiaPfVEw7.webp)
SourseAI bags $3m in Series A funding to expand AI telecoms platform
Thu, 7th Dec 2023
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uc
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telco
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financing
Australian start-up SourseAI bags $3m in Series A funds led by Centerstone Capital, aiming to expand its AI telecoms platform globally.
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Beyond NPS: Why trust matters most in customer loyalty
Wed, 25th Oct 2023
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cx
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martech
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nps
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
![Story image](../../../../../uploads/story/2023/03/20/preview_GettyImages-1413855189.webp)
Exclusive: Thryv continues to champion for small businesses
Mon, 20th Mar 2023
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saas
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crm
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cloud services
Thryv focuses on service-based small business owners, those with deep relationships with their customers, and those requiring repeat business and loyalty.
![Story image](../../../../../uploads/story/2023/03/15/preview_GettyImages-1286642964.webp)
Customer experience: how the most popular metrics can lead you astray
Wed, 15th Mar 2023
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data analytics
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digital transformation
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cx
Using the wrong metrics to measure customer experience can be misleading. Averages and Net Promoter Score are often misapplied. #customerexperience.
![Story image](../../../../../uploads/story/2023/03/02/preview_GettyImages-1206800961.webp)
Retailers must change how they manage customer experience or risk getting left on the shelf
Thu, 2nd Mar 2023
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martech
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cx
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it automation
Online retail isn’t just about marketing products effectively. Customer experience is just as crucial to success.
![Story image](../../../../../uploads/story/2023/02/16/preview_Alok_Kulkarni_1.webp)
Cyara Expands Executive Team to Drive Growth
Thu, 16th Feb 2023
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cx
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martech
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software development
Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.
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Pitney Bowes appoints Venkat Rao as country manager Australia/New Zealand
Fri, 2nd Sep 2022
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pitney bowes
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coo
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nps
Pitney Bowes announces new appointments: Venkat Rao as country manager ANZ/India-ASEAN, and Joseph Saleh as COO ANZ. #PitneyBowes #ANZBiz.
![Story image](../../../../../uploads/story/2022/03/18/preview_GettyImages-911978066.webp)
Study reveals the new standard for customer experience
Fri, 18th Mar 2022
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uc
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crm
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cx
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
![Story image](../../../../../uploads/story/2019/12/02/preview_GettyImages-1158779006.webp)
SurveySparrow extends into Aus with JT's Cloud
Tue, 3rd Dec 2019
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crm
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uc
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fintechs
It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.
![Story image](../../../../../uploads/story/2019/02/18/preview_GettyImages-952067554.webp)
IDC: Top 10 trends for Australia’s digital transformation
Mon, 18th Feb 2019
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digital transformation
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bots
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nps
The CDO title is declining, 35% of us will be working with bots, the Net Promoter Score will be key to success, and more.
![Story image](../../../../../uploads/story/2018/05/15/preview_ThinkstockPhotos-917079212.webp)
Veeam's latest NPS score 3.5x industry average
Tue, 15th May 2018
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virtualisation
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crm
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cx
Veeam's latest Net Promotor Score is 73 - a point of great pride for the company that has been focused on service since its inception.
![Story image](../../../../../uploads/story/2017/05/01/preview_Rural_wireless.webp)
Accelerated strikes up new bands with failover router, hunts out local resellers
Mon, 1st May 2017
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router
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nps
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accelerated concepts
Accelerated Concepts is on the hunt for local partners after launching a 4G failover router which supports all carrier bands in ANZ.
![Story image](../../../../../uploads/story/2016/10/25/preview_Matt_Ramsay_Accelerated__.webp)
Accelerated Concepts fires up local channel for 4G failover routers
Tue, 25th Oct 2016
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uc
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personal computing devices
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telco
4G failover router vendor Accelerated Concepts has signed NPS as its master reseller for Australia and New Zealand as it gears up for a channel push.
![Story image](../../../../../uploads/story/2016/06/30/preview_ThinkstockPhotos-452193737.webp)
ASE customers get double the deal
Thu, 30th Jun 2016
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storage
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cloud storage
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netapp
Australian cloud provider ASE has developed two new cloud management offerings based on NetApp Private Storage (NPS) and NetApp StorageGRID Webscale solutions.
![Story image](../../../../../uploads/story/2015/05/13/preview_happy.webp)
Why businesses should combine NPS with analytics
Wed, 13th May 2015
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uc
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data analytics
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martech
Businesses that rely on the Net Promoter Score on its own may be missing opportunities to improve customer service and increase customer retention.