NPS stories
AI-era contact centres become strategic CX data hubs
Today
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
TMF boosts margins by GBP £32m with Enate platform
Last week
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digital transformation
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cx
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martech
TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.
Teradata scales enterprise AI deployments across sectors
Wed, 14th Jan 2026
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manufacturing
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surveillance
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hybrid cloud
Teradata claims over 150 large-scale AI deployments in 2025 as enterprises shift from pilots to governed, production-grade roll-outs.
Syriac Joswin named Chief Revenue Officer to drive Synoptek growth
Mon, 29th Sep 2025
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digital transformation
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partner programmes
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ai
Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.
Osome users report higher satisfaction than traditional firms in Asia
Wed, 17th Sep 2025
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cx
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martech
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smb
Surveys show Osome users in Singapore and Hong Kong report higher satisfaction and loyalty than clients of traditional accounting firms.
Does anyone know what a CDP is anymore?
Mon, 26th May 2025
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crm
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encryption
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cx
CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.
InMoment integrates generative AI for better customer insights
Thu, 27th Jun 2024
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uc
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devops
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cx
InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.
Colt DCS reduces emissions by 40% in sustainability push
Fri, 21st Jun 2024
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nps
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dei
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digital economy
Colt Data Centre Services has cut global greenhouse gas emissions by 40% since 2019, keeping on track for its 1.5°C 2030 targets.
Qualtrics and Bain & Company boost partnership to enhance customer experience
Fri, 3rd May 2024
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cx
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martech
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nps
Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.
Kentico leads again in Spring 2024 G2 Grid Report for DXP
Fri, 5th Apr 2024
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nps
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acquia
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sitefinity
Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.
SmarTone & Infovista revolutionise HK's telecoms with Ativa
Tue, 13th Feb 2024
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uc
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cx
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martech
SmarTone, Hong Kong's leading 5G network, and Infovista dramatically enhance customer experience and network performance by utilising Infovista's innovative Ativa solution.
SourseAI bags $3m in Series A funding to expand AI telecoms platform
Thu, 7th Dec 2023
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uc
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financing
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nps
Australian start-up SourseAI bags $3m in Series A funds led by Centerstone Capital, aiming to expand its AI telecoms platform globally.
Beyond NPS: Why trust matters most in customer loyalty
Wed, 25th Oct 2023
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cx
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martech
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partner programmes
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
Cyara Expands Executive Team to Drive Growth
Thu, 16th Feb 2023
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cx
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martech
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software development
Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.
Study reveals the new standard for customer experience
Fri, 18th Mar 2022
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crm
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uc
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cx
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
SurveySparrow extends into Aus with JT's Cloud
Tue, 3rd Dec 2019
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crm
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uc
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fintech
It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.
Veeam's latest NPS score 3.5x industry average
Tue, 15th May 2018
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virtualisation
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crm
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cx
Veeam's latest Net Promotor Score is 73 - a point of great pride for the company that has been focused on service since its inception.
Why businesses should combine NPS with analytics
Wed, 13th May 2015
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uc
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data analytics
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martech
Businesses that rely on the Net Promoter Score on its own may be missing opportunities to improve customer service and increase customer retention.