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Online shopping Stories - Page 15

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Online shopping stories

AI drives product discovery but reviews still seal buys
Customer Experience

AI drives product discovery but reviews still seal buys

Shoppers turn to AI to find products, but 92% still demand reviews and real customer photos before finally clicking to buy.

By Sofiah Nichole Salivio • 4 min read • Sat, 24th Jan 2026
Scurri hits 180m shipments & EUR €19.2bn eCommerce GMV
Digital Transformation

Scurri hits 180m shipments & EUR €19.2bn eCommerce GMV

Scurri processes 180m shipments in 2025 as eCommerce GMV hits EUR €19.2bn and its platform annualises at over 200m parcels into 2026.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
Verde Digital hires Chloe Steele as new SEO Manager
Marketing Technologies

Verde Digital hires Chloe Steele as new SEO Manager

Verde Digital has hired former PrettyLittleThing specialist Chloe Steele as SEO Manager to bolster fashion and eCommerce search expertise.

By Sofiah Nichole Salivio • 3 min read • Thu, 22nd Jan 2026
UK online shopping scams soar 416% amid ad fraud surge
Mobile Device Management

UK online shopping scams soar 416% amid ad fraud surge

Online shopping scams in the UK jumped 416% in late 2025 as malvertising, social media fake shops and deepfake frauds surged, Gen warns.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 21st Jan 2026
Rakuten drops Honey extension amid affiliate fraud row
Marketing Technologies

Rakuten drops Honey extension amid affiliate fraud row

PayPal-owned Honey is dropped by Rakuten's ad network, cutting it off from 2,000 merchants amid claims of affiliate fraud and link theft.

By Mark Tarre • 5 min read • Wed, 21st Jan 2026
SALESmanago boosts WhatsApp & AI-led eCommerce tools
Unified Communications

SALESmanago boosts WhatsApp & AI-led eCommerce tools

SALESmanago upgrades its eCommerce platform with richer WhatsApp journeys and AI-led recommendations, targeting smarter real-time engagement.

By Mark Tarre • 3 min read • Wed, 21st Jan 2026
Microsoft tops global phishing brand rankings again
Gaming

Microsoft tops global phishing brand rankings again

Microsoft again tops global phishing brand list as attackers increasingly mimic big tech services to steal cloud and consumer credentials.

By Melania Watson • 4 min read • Fri, 16th Jan 2026

Stories from Other Regions

Online shopping stories

Shoppers return to stores for complex tech across Europe
Customer Experience

Shoppers return to stores for complex tech across Europe

Shoppers are heading back to tech stores across Europe as complex, big-ticket gadgets push buyers towards in-person advice and demos.

By Sofiah Nichole Salivio • 4 min read • Thu, 29th Jan 2026
AI-edited product images erode trust in marketplaces
DevOps

AI-edited product images erode trust in marketplaces

AI-edited images are eroding trust in online marketplaces, with most UK shoppers blaming platforms for misleading or inconsistent visuals.

By Mark Tarre • 4 min read • Thu, 29th Jan 2026
Canadian shoppers demand value, personalisation & trust
Data Protection

Canadian shoppers demand value, personalisation & trust

Cost-conscious Canadians now demand sharper prices, personalised tech and rock-solid data security before choosing where to shop.

By Shannon Williams • 4 min read • Thu, 29th Jan 2026
Security & value drive Australians' digital shopping
Data Protection

Security & value drive Australians' digital shopping

Australians want high-tech retail but demand tighter data security and better value as apps, AR and digital tools reshape everyday shopping.

By Mark Tarre • 4 min read • Wed, 28th Jan 2026
Goddiva debuts AI virtual try-on to cut fashion returns
Data Protection

Goddiva debuts AI virtual try-on to cut fashion returns

Goddiva rolls out AI virtual try-on for VIPs, promising truer fit, fewer returns and a greener, more personalised occasionwear experience.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 23rd Jan 2026
UK retailers target delivery fixes to lift loyalty
Customer Experience

UK retailers target delivery fixes to lift loyalty

UK retailers are racing to fix parcel delivery failures as squeezed shoppers demand smoother service and loyalty becomes harder to win.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
Infobip backs RCS, WhatsApp to cut UK returns costs
Unified Communications

Infobip backs RCS, WhatsApp to cut UK returns costs

Infobip urges UK retailers to use RCS and WhatsApp to cut returns disruption as annual costs are forecast to top GBP £27 billion.

By Kaleah Salmon • 4 min read • Thu, 22nd Jan 2026
Gen warns of soaring online scams targeting Kiwis in Q4
Mobile Device Management

Gen warns of soaring online scams targeting Kiwis in Q4

New Zealand faces a 271% jump in fake shop scams as criminals exploit routine clicks, QR scans and DIY guides to trick online shoppers.

By Karen Joy Bacudo • 4 min read • Thu, 22nd Jan 2026
Walmart shopping to launch directly inside Google Gemini
Digital Transformation

Walmart shopping to launch directly inside Google Gemini

Walmart to embed shopping in Google's Gemini app, letting users browse and buy Walmart and Sam's Club items directly via AI chats.

By Sofiah Nichole Salivio • 4 min read • Wed, 21st Jan 2026
Mobile & AI power record UK online Christmas sales
Data Analytics

Mobile & AI power record UK online Christmas sales

UK shoppers spent a record GBP £26.9bn online over Christmas 2025, as mobile purchases surged and AI-driven referrals leapt from 2024.

By Mark Tarre • 3 min read • Tue, 20th Jan 2026
LVLY shortlisted for three Inside Retail awards 2026
Customer Experience

LVLY shortlisted for three Inside Retail awards 2026

Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.

By Sean Mitchell • 3 min read • Fri, 16th Jan 2026