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Online shopping stories

Salesforce launches AI commerce tools for retailers
Software-as-a-Service

Salesforce launches AI commerce tools for retailers

Retailers are being pushed to capture sales from AI assistants as Salesforce links its commerce software to ChatGPT and other platforms.

By Mark Tarre • 5 min read • Last month
Australians embrace AI shopping tools, not checkout
Fintech

Australians embrace AI shopping tools, not checkout

Most shoppers are happy for AI to compare products, but only 4% want it involved in payment, a new survey shows.

By Mark Tarre • 4 min read • Last month
SAP study finds AI agents shape Gen Z buying decisions
Customer Relationship Management

SAP study finds AI agents shape Gen Z buying decisions

Nearly half of Gen Z shoppers now use AI agents to help choose products, forcing brands to rethink how they reach buyers in peak trading periods.

By Sofiah Nichole Salivio • 3 min read • Last month
Disabled shoppers face barriers despite new EU law
Digital Transformation

Disabled shoppers face barriers despite new EU law

Retailers risk losing disabled customers as 87% still cannot complete a typical shopping journey independently, a report finds.

By Sofiah Nichole Salivio • 5 min read • Last month
Cloudflare & browser rivals back privacy token standard
Generative AI

Cloudflare & browser rivals back privacy token standard

A new anti-bot standard could let websites verify traffic without CAPTCHAs or tracking cookies, easing checkout friction for shoppers.

By Mark Tarre • 5 min read • Last month
Amazon Prime Day cuts prices on gaming & audio gear
Gaming

Amazon Prime Day cuts prices on gaming & audio gear

Price cuts of up to 50% on controllers, soundbars and projectors are drawing shoppers to Prime Day bargains across the UK and US.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Online shopping stories

Britons wary of AI making shopping decisions for them
Customer Experience

Britons wary of AI making shopping decisions for them

Most Britons still want to control the final purchase, with 65% uncomfortable letting AI buy on their behalf, Dentsu found.

By Sofiah Nichole Salivio • 3 min read • Last week
Amazon to invest USD $48bn in India by 2030 pledge
Digital Transformation

Amazon to invest USD $48bn in India by 2030 pledge

Amazon will invest USD $48 billion in India by 2030, expanding AI, cloud and logistics infrastructure while increasing jobs and exports.

By Sean Mitchell • 3 min read • Last week
Younger shoppers use AI & join deal days more often
Digital Transformation

Younger shoppers use AI & join deal days more often

Younger consumers are shaping retail deal days, with Gen Z and Millennials far more likely than Boomers to use AI tools and spend more.

By Joseph Gabriel Lagonsin • 4 min read • Last month
London sees sharp rise in personalised scam attempts
Phishing

London sees sharp rise in personalised scam attempts

Nearly six in ten Londoners have seen more scam attempts in the past year, with social media fraud and AI-made ruses fuelling concern.

By Mark Tarre • 3 min read • Last month
UK shoppers say Prime Day traps retailers in discount cycle
Marketing Technologies

UK shoppers say Prime Day traps retailers in discount cycle

More than half of UK shoppers say major sales events are pushing retailers into a race to the bottom, according to invent.ai research.

By Karen Joy Bacudo • 4 min read • Last month
AI tools reshape US consumer loyalty, Amperity says
Data Protection

AI tools reshape US consumer loyalty, Amperity says

As AI recommendations shape shopping, 63% of US consumers say they would switch brands for a better offer, Amperity found.

By Sean Mitchell • 3 min read • Last month
Amazon Prime Day cuts prices on smart home devices
Biometrics

Amazon Prime Day cuts prices on smart home devices

Deals on connected locks, alarms and hobby kit are drawing shoppers beyond mainstream electronics, with some prices cut by up to 35%.

By Sofiah Nichole Salivio • 4 min read • Last month
UK shoppers frustrated by AI retail personalisation
Digital Transformation

UK shoppers frustrated by AI retail personalisation

Frustration is rising as nearly half of UK shoppers report poor AI recommendations, while most retailers say eCommerce upgrades have slipped.

By Karen Joy Bacudo • 4 min read • Last month
Ringers Western adopts NetSuite to drive overseas growth
Software-as-a-Service

Ringers Western adopts NetSuite to drive overseas growth

Legacy software had become a drag on Ringers Western's store, wholesale and online expansion, as it targets AUD $70 million in sales.

By Mark Tarre • 4 min read • Last month
World Cup spending to hit GBP £4.5bn, warns survey
Customer Experience

World Cup spending to hit GBP £4.5bn, warns survey

Retailers face stock shortages as 84% of fans say they will travel for unavailable items, with average losses pegged at GBP £116,836.

By Sofiah Nichole Salivio • 4 min read • Last month
Ecommpay named finalist for eCommerce Awards payment
Fintech

Ecommpay named finalist for eCommerce Awards payment

Failed checkouts and currency confusion remain a drag on online sales, making Ecommpay's shortlist a nod to tools that can lift conversion.

By Sofiah Nichole Salivio • 4 min read • Last month