Opinion stories
Effective customer relationship leaders understand how to grow customer relationships by leveraging customer data to glean valuable behavioural insights.
Providing more personalised shopping experiences through customer loyalty initiatives will ultimately benefit the customer.
Instead of seeing the next few months as a pot-luck, data science and technology should be utilised to pick apart what exactly organisations need to grow.
With more governments setting technology-enabled goals, the timing seems to be right to apply the principles of PPP for network infrastructure.
Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.
The 'first mover advantage' is often touted, but Australian businesses taking a more measured approach to cloud are finding success.
While 5G communications delivers benefits for communication service providers (CSPs), the new technology also presents challenges in security and cost.
Flexible work is here to stay, but a decline in wellbeing has occurred. Technology can support employee care and engagement in a hybrid world of work.
Delivering today's digital demand will require a foundational change in partnerships, writes Intergen CTO Mark Dyer.
Here are seven critical questions that TSPs should ask of their cybersecurity practice to help protect customers.
Sustainability is a cause we all must get behind. By supporting and encouraging those in our value chains, we can create a greener future.
RPA solutions don't necessarily replace people or automate entire business processes; instead, they enhance the existing mechanism.
The pandemic has prompted the retail industry to adapt their marketing strategies. Here are key tactics for success.
Analytics assist hoteliers to harness their data to optimise the revenue performance of their entire property.
Network-based telemetry is an essential component in securing the move to the cloud, writes Gigamon CTO Shehzad Merchant.
Self-Learning AI is set to change the game for endpoint security – detecting the novel and sophisticated attacks that cause so much disruption today.
By following these 11 easy steps, IT can streamline and improve data management and protection processes while reducing risk.
ECM products should deliver digital transformation initiatives that enable a smarter way of working, writes M-Files partner manager for ANZ Chris Smith.
Tech debt is increasing cyber risk and impacting organisational performance, with 40% of IT balance sheets accounted for, says McKinsey.
The role of the CIO has changed forever due to the pandemic. Now, CIOs have an opportunity to reimagine and foster collaborative relationships with the CMO.
