Yellow.ai unveils Email Automation feature for streamlined support
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
Silver SAML, a new cyber threat, uncovered by Semperis researchers
Semperis researchers have identified a potential new threat called Silver SAML that exploits SAML to attack from cloud identity providers such as Entra ID, potentially endangering applications like Salesforce or ServiceNow.
Australia Post signs digital transformation deal with Salesforce
Australia Post partners with Salesforce for a comprehensive digital transformation strategy, aiming to improve customer service across all sectors with AI integration.
Salesforce introduces Einstein Copilot, a customisable AI assistant
Salesforce unveils public beta for Einstein Copilot, a customisable AI assistant set to revolutionise customer relationship management by utilising company-specific data securely.
Rimini Street launches Rimini Custom to optimise business operations
Rimini Street unveils Rimini Custom, a client-driven service aiming to extend the lifespan and increase the value of existing software, while simplifying the integration of new applications.
Virtus Health to implement global RingCentral communication platform
Virtus Health plans a 5-year global implementation of the integrated RingCentral communication platform across its 62 sites, aiming to enhance patient experience and reduce business communication costs.
Absoft integrates Salesforce Service Cloud in service delivery upgrade
Absoft, a UK-based SAP firm, heightens customer experience by integrating Salesforce Service Cloud into its service delivery operations, optimising operations and modernising client services.
Vonage to boost Southern Cross Credit Union's customer support
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
Rippling's $11.25B bolster for Asia-Pacific with Sydney HQ opening
Rippling, the US-based workforce management giant, has launched in Australia, marking the initiation of a multi-year investment strategy in the ever-growing Asia-Pacific region.
Freshworks names Abe Smith as Chief of Global Field Operations
SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.
Asia-Pacific IT leaders see AI boosting productivity, but face data hurdles
Whilst 86% of Asia-Pacific IT leaders believe AI can boost productivity, Salesforce's latest research reveals that 69% of businesses may not fully capitalise on AI due to difficulties with data system harmonisation.
EVme partners with Salesforce for strategic growth in Thailand's EV market
Thai EV service platform EVme teams up with Salesforce to ramp up personalised customer experiences, aiming to expand its vehicle fleet to 2,000 by 2024.
SolarWinds appoints Brian Goldfarb as new Chief Marketing Officer
SolarWinds appoints IT industry veteran Brian Goldfarb as CMO, leveraging his two-decade experience to further company's growth and transformation phase.
SEON appoints ex-Uber executive Björn Heckel as new CTO
Fraud prevention platform, SEON, recruits Björn Heckel, seasoned tech executive from Uber and Salesforce, as CTO to reinforce its commitment to fighting fraud and boosting enterprise solutions.
Lilian Lam takes helm as Exclusive Networks' Singapore Country Manager
Lilian Lam assumes role as Singapore Country Manager for cybersecurity specialist Exclusive Networks, aiming to boost business development and tackle the evolving cyber threat landscape.
How to make your Zero Trust Network Access rollout a success
Despite 83% of cybersec decision-makers in Australia and New Zealand seeing Zero Trust Network Access as future security, 17% have yet to start a programme, Forrester Consulting study reveals.
China's cloud market services spending surges to $9.2bn
In Q3 2023, China's spending on cloud market services saw an 18% rise to $9.2bn, while Chinese cloud giants saw a surge led by AI technology innovations.
Okta set to acquire Spera Security in enhancement of identity threat detection
Identity security giant, Okta, gears up to acquire 2022-born Spera Security, set to boost its identity threat detection capabilities and enrich its customer base with advanced technology.
Revenue Grid unveils AI-driven sales efficiency enhancements in Winter '23 release
Revenue Grid increases sales efficiency with AI-driven enhancements in its Winter 23 release, including improved data capture and streamlined workflows.
BillingPlatform renews multi-year agreement with Australian software provider Class
BillingPlatform extends its multi-year partnership with Australian software provider Class to enhance cloud-based wealth accounting services.
Salesforce enhances AI features & launches Trailblazer Career Marketplace
Salesforce bolsters AI capabilities in Data Cloud and Einstein 1 Platform, and launches Trailblazer Career Marketplace.
Kissflow recognised as Representative Vendor by Gartner's BPA Tool Market Guide
Kissflow, a leading low-code work platform, has been named a Representative Vendor in Gartner's BPA Tool Market Guide.
Justin Mongroo named new Senior Vice President of Sales at WP Engine
Justin Mongroo takes up the role of Senior Vice President of Sales at WP Engine, aiming to augment its growth trajectory.
Qarbon Technologies launches Qarbon LATTICE platform
Qarbon Technologies revolutionises digital infrastructure management, launching Qarbon LATTICE to enhance efficiency and automation globally.