TelcoNews Asia - Telecommunications news for ICT decision-makers
Asia

Service Cloud Stories - Page 3

Global Stories

Service Cloud stories

Salesforce announces new service and marketing innovations
Data Analytics

Salesforce announces new service and marketing innovations

Salesforce has announced a range of new service innovations, utilising AI and cloud intelligence for better customer experiences.

By Mitchell Hageman • 3 min read • Fri, 8th Apr 2022
Salesforce and DocuSign bring AI into contract process
Data Analytics

Salesforce and DocuSign bring AI into contract process

Salesforce and DocuSign expand their partnership to build joint solutions that automate the contract process and improve collaboration with Slack.

By Catherine Knowles • 3 min read • Thu, 28th Oct 2021
OpenText integrates further with Salesforce and Microsoft 365
Software-as-a-Service

OpenText integrates further with Salesforce and Microsoft 365

OpenText releases its most comprehensive update to the OpenText Content Cloud as part of the Cloud Editions 21.4 launch at OpenText World.

By Ryan Morris-Reade • 3 min read • Tue, 26th Oct 2021
Barracuda launches cloud-native SASE platform for better data security
Firewalls

Barracuda launches cloud-native SASE platform for better data security

Barracuda Networks has launched its cloud-native SASE platform, allowing businesses to control data access from any device.

By Catherine Knowles • 3 min read • Thu, 23rd Sep 2021
Salesforce announces new AI-powered workflows in Service Cloud
Customer Relationship Management

Salesforce announces new AI-powered workflows in Service Cloud

The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.

By Staff Writer • 3 min read • Fri, 10th Sep 2021
Cloud Storage-as-a-Service: The new approach to mass capacity data storage and management
Storage

Cloud Storage-as-a-Service: The new approach to mass capacity data storage and management

Storage-as-a-service cloud solutions for multicloud deployments will be critical to ensuring higher availability of data and resilience.

By Jeff Park • 4 min read • Wed, 8th Sep 2021
Salesforce announces the acquisition of Slack
Customer Relationship Management

Salesforce announces the acquisition of Slack

Salesforce acquires Slack, creating a powerful alliance to deliver the next generation of digital apps and workflows for business.

By Ryan Morris-Reade • 2 min read • Thu, 22nd Jul 2021
Latest VMware cloud management updates focus big on automation
Virtualisation

Latest VMware cloud management updates focus big on automation

VMware adds AI and self-driving features to its vRealize cloud management portfolio, supporting DevOps principles and automation.

By Catherine Knowles • 3 min read • Thu, 20th Aug 2020
Talend updates to cloud data product for improved intelligence
Data Analytics

Talend updates to cloud data product for improved intelligence

Talend launches Winter 20 version of Talend Data Fabric, enhancing data intelligence with AI features, new cloud connectivity, and automated data scoring.

By Catherine Knowles • 3 min read • Tue, 3rd Mar 2020
Kenyan ICT provider first in Africa to embrace Open Compute Project
Hyperscale

Kenyan ICT provider first in Africa to embrace Open Compute Project

Atlancis Technologies pioneers OCP use in African ICT, enhancing innovation for its cloud platform, Servannah.

By Sara Barker • 3 min read • Tue, 3rd Sep 2019
The questions ANZ businesses need to ask before diving into SaaS
Software-as-a-Service

The questions ANZ businesses need to ask before diving into SaaS

SaaS drives IT spend in ANZ with promises of lower TCO and easy deployment, but buyers should tread carefully.

By Andrew Powell • 4 min read • Wed, 13th Mar 2019
Talend announces data loading for Microsoft Azure
Public Cloud

Talend announces data loading for Microsoft Azure

Talend's Stitch Data Loader now supports Azure SQL Data Warehouse, offering a convenient way to import data into a cloud data warehouse in minutes.

By Staff Writer • 2 min read • Mon, 11th Feb 2019
Deloitte bolsters AWS offerings with CloudinIT
Network Infrastructure

Deloitte bolsters AWS offerings with CloudinIT

Deloitte expands AWS services with CloudinIT team on board, enhancing Salesforce expertise and boosting Deloitte Digital in NZ from February 2019.

By Staff Writer • 2 min read • Mon, 19th Nov 2018
Exclusive: The future of AI as a business tool
Unified Communications

Exclusive: The future of AI as a business tool

Recently I had the opportunity to discuss the implications and implementations of AI within enterprise with Bluewolf ANZ MD Gavin Diamond.

By Jacques-Pierre (JP) Dumas • 7 min read • Mon, 23rd Jul 2018
Extend your SAP system to better service your customers
Customer Relationship Management

Extend your SAP system to better service your customers

Bluleader helps organisations drive better ROI on existing SAP ERP investments by extending the data model on a seamless, single platform experience.

By Kai Ping Lew • 1 min read • Tue, 20th Feb 2018
Huawei's FusionCube hyperconverged infrastructure leads Chinese market
Network Infrastructure

Huawei's FusionCube hyperconverged infrastructure leads Chinese market

Huawei's FusionCube hyper-converged infrastructure tops the Chinese market, showcasing industry recognition and superior cloud platform solutions.

By Jacques-Pierre (JP) Dumas • 2 min read • Thu, 7th Dec 2017
Salesforce & AWS team up to drive digital transformation in Australia
Data Analytics

Salesforce & AWS team up to drive digital transformation in Australia

Salesforce partners with AWS to accelerate digital innovation in Australia, enhancing customer experiences with cloud infrastructure.

By Julia Gabel • 3 min read • Tue, 17th Oct 2017
Zettagrid scoops up Business Continuity Institute award
Disaster Recovery

Zettagrid scoops up Business Continuity Institute award

Zettagrid triumphs at BCI Awards with SecondSite, uplifting disaster recovery solutions to bolster organisational resilience.

By Heather Wright • 2 min read • Wed, 6th Sep 2017

Stories from Other Regions

Service Cloud stories