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Intune satisfaction rises as IT teams battle manual work
Digital Transformation

Intune satisfaction rises as IT teams battle manual work

Despite high satisfaction, most IT teams still spend six to 15 hours a week on manual Intune tasks, survey findings show.

By Sean Mitchell • 4 min read • Yesterday
Bolt-on AI is the new lipstick on a pig; the pig is still running your enterprise
Software-as-a-Service

Bolt-on AI is the new lipstick on a pig; the pig is still running your enterprise

Enterprises risk wasting money on AI add-ons that change interfaces, not the legacy systems still limiting speed, autonomy and outcomes.

By Anurag Gurtu • 5 min read • Yesterday
Acronis launches AI tools for managed service providers
Software-as-a-Service

Acronis launches AI tools for managed service providers

Managed service providers are being given one environment for automation and ticket handling as Acronis seeks to reduce manual workloads and boost margins.

By Sofiah Nichole Salivio • 5 min read • 2 days ago
AI is everywhere, but where's the return?
Manufacturing

AI is everywhere, but where's the return?

Businesses are under pressure to show AI payback as 81 per cent of Australian staff lose time each month to dysfunctional IT.

By Tristan Ohlenrott • 4 min read • 3 days ago
Fergus launches capital for trade businesses with Stripe
Software-as-a-Service

Fergus launches capital for trade businesses with Stripe

Funding tied to sales could ease cash flow for Australian tradies, with offers based on payment activity through Fergus Pay.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
TrustedTech joins Microsoft's Unified for Partners programme
Digital Transformation

TrustedTech joins Microsoft's Unified for Partners programme

Early access to Microsoft's new support model could improve response times for TrustedTech customers as the partner programme rolls out globally.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
Dynatrace adds AI agents for governed IT operations
Software-as-a-Service

Dynatrace adds AI agents for governed IT operations

Governance controls aim to curb AI misfires as Dynatrace moves from observability to automated incident triage and remediation.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
IT leaders prioritise AI over infrastructure as code
DevOps

IT leaders prioritise AI over infrastructure as code

Most firms still depend on manual endpoint workflows, even as they plan to step up AI spending and struggle with slow patching and poor visibility.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
DevRev launches Voice AI for customer support calls
Software-as-a-Service

DevRev launches Voice AI for customer support calls

Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Kellton Tech revenue rises 6.8% as AI push expands
Software-as-a-Service

Kellton Tech revenue rises 6.8% as AI push expands

AI-led work lifted Kellton Tech's first-quarter revenue, though profit stayed well below turnover as it expanded across energy and finance.

By Karen Joy Bacudo • 4 min read • Last week

Stories from Other Regions

Service management stories

Servicely says AI cuts finance billing time by 92%
Software-as-a-Service

Servicely says AI cuts finance billing time by 92%

Back-office billing is emerging as an early AI win for finance teams, with one Servicely customer cutting invoice prep time by 92%.

By Karen Joy Bacudo • 4 min read • 2 days ago
IFS posts 25% ARR growth as industrial AI demand rises
Software-as-a-Service

IFS posts 25% ARR growth as industrial AI demand rises

Industrial software buyers are shifting AI budgets into day-to-day operations, helping IFS lift annual recurring revenue 25% in H1 2026.

By Karen Joy Bacudo • 3 min read • 3 days ago
Devoli appoints Kent Plummer as Australia Channel Manager
Network Infrastructure

Devoli appoints Kent Plummer as Australia Channel Manager

The hire gives Australian managed service providers local support as Devoli intensifies its push to win channel business across the Tasman.

By Mark Tarre • 3 min read • 4 days ago
Digident launches FleetStart Radar for West Midlands fleets
Software-as-a-Service

Digident launches FleetStart Radar for West Midlands fleets

Fleet suppliers in the West Midlands can now spot licence changes, care-location updates and roadworks risks in one searchable tool.

By Sean Mitchell • 4 min read • Last week
AssetControl launches low-cost cloud asset platform
Software-as-a-Service

AssetControl launches low-cost cloud asset platform

Small firms can now track assets and keys from GBP £20 a month, as AssetControl targets spreadsheet-based operations with browser software.

By Karen Joy Bacudo • 4 min read • Last week
TeamViewer & ServiceNow launch AI operations tie-up
Software-as-a-Service

TeamViewer & ServiceNow launch AI operations tie-up

Enterprise IT teams could cut resolution times as TeamViewer's endpoint tools join ServiceNow's AI platform for automated remediation.

By Mark Tarre • 4 min read • Last week
NetBox Labs and BlueAlly partner on network automation
Digital Transformation

NetBox Labs and BlueAlly partner on network automation

Automation projects may be easier to trust as BlueAlly adopts NetBox Labs' infrastructure data platform across customer deployments.

By Mark Tarre • 4 min read • Last week
Most NHS trusts lack digital experience monitoring
Digital Transformation

Most NHS trusts lack digital experience monitoring

Operational blind spots are hampering efforts to cut waiting times, as 85% of trusts cannot monitor staff digital experience, Apogee found.

By Sofiah Nichole Salivio • 4 min read • Last week