Service management Stories

Global Stories

Service management stories

How simplifying IT helps teams perform at racing speed

As IT estates grow more tangled, firms risk slower fixes, siloed data and weaker AI insights unless they simplify systems first.

By Musidora Jorgensen • 4 min read • Today

Customer Relationship Management

Acceldata launches xFactory for governed private AI

Large enterprises can now build governed AI on fragmented data without moving it, as Acceldata targets regulated sectors with xFactory.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

IT Automation

TeamViewer adds automations to cut repeat IT fixes

IT teams could cut repeat fixes as TeamViewer links validated resolutions to automated workflows and a single review workspace.

By Raphael Veloso • 4 min read • Yesterday

Digital Transformation

Dodge AI raises USD $2.65 million for enterprise maintenance

The funding will help automate a USD $600 billion maintenance burden that leaves large firms reliant on consultants and ageing know-how.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Virtualisation

Ayla launches Dealer Hub for connected device networks

Manufacturers can now monitor dealer-installed devices across sites, aiming to cut service delays and spot faults before customers complain.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Software-as-a-Service

Freshworks expands Freddy AI with email & workflows

Support teams will soon be able to build AI workflows from plain language, as Freshworks broadens Freddy AI into email and live service-desk guidance.

By Sofiah Nichole Salivio • 4 min read • This month

Disaster Recovery

Forrester urges firms to prioritise practical AI governance

Enterprises face mounting risks from AI outages and hidden governance costs as Forrester says day-to-day operational needs now outrank frontier fears.

By Sean Mitchell • 3 min read • This month

DevOps

Akuity launches control plane for AI software delivery

Engineering teams face a governance gap as AI agents begin handling production changes, prompting tighter controls over access, audits and permissions.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

TOPdesk unveils new tools after Gartner IT recognition

Growing demand from mid-sized teams is driving TOPdesk's latest tools as it looks to ease ticket backlogs and knowledge overload.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

Highlight & IPTel add Webex monitoring for meeting rooms

Meeting room faults can now be spotted before staff notice them, as IPTel folds Cisco Webex devices into its Highlight monitoring platform.

By Sofiah Nichole Salivio • 4 min read • This month

Endpoint Protection

Hexnode launches Synapse AI layer for IT workflows

It aims to cut manual handoffs in onboarding, access changes and incident response by linking multiple enterprise tools under one AI layer.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Service management stories

Software-as-a-Service

PDQ expands API access & integrations across plans

Broader automation is now available to all customers as PDQ opens up data links for vulnerability, deployment and asset management workflows.

By Joseph Gabriel Lagonsin • 3 min read • Today

Digital Transformation

Air IT launches AI services to close SME decision gap

SMEs under pressure to prove returns from AI can now tap pre-built agents and workshops aimed at turning pilot projects into measurable gains.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Software-as-a-Service

Zendesk names Rachita Sundar as Chief Financial Officer

Greater scrutiny over AI spending will fall on Zendesk's finance team as Rachita Sundar takes over as Chief Financial Officer.

By Joseph Gabriel Lagonsin • 4 min read • Today

Software-as-a-Service

TeamViewer adds automations to speed endpoint fixes

IT teams could cut repetitive support work as validated fixes are turned into automated workflows for recurring endpoint faults.

By Joseph Gabriel Lagonsin • 4 min read • Today

Digital Transformation

Fife expands Totalmobile rollout across adult care

The expansion should free more time for frontline care, with the system already adding 1,713 hours a week and saving GBP £2.35 million yearly.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

Tollring & ROGER365.io seal Microsoft Teams alliance

Microsoft Teams users will get contact centre, recording and analytics tools in one workflow, with compliance benefits for regulated firms.

By Sofiah Nichole Salivio • 4 min read • Last month

Security Information and Event Management

Nozomi launches Compass for OT asset & service management

Industrial operators will get faster compliance evidence and safer change control as the new platform replaces spreadsheets and manual OT workflows in January.

By Sean Mitchell • 3 min read • Last month