Service management stories - Page 5

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.

FireMon launches Policy Workbench to guide firewall policy design and automation across complex hybrid networks without overhauling workflows.

TeamViewer predicts 2026 enterprise AI will hinge on governance, energy limits and emotionally aware agents reshaping workplace roles.

Acronis sharpens MSP cyber defence with fresh threat research, expanded Microsoft 365 tools and new MDR-focused partner offerings.

Syspro and SugarCRM unveil Sugar for Syspro, an integrated ERP-CRM tool aimed at simplifying sales and shop-floor alignment for manufacturers.

VOSS launches v25.3 of its workplace platform, boosting AI assistant Wingman, Microsoft 365 security, Teams insights and DEM capabilities.

xtype sees demand surge as global firms race to tighten ServiceNow governance and prepare AI-driven change across sprawling estates.

Jamf has been named a leader in three IDC MarketScape unified endpoint management reports, reinforcing its Apple-first device strategy.

Veeam launches a ServiceNow app that embeds backup, recovery and compliance workflows for regulated industries at no extra cost.

LevelBlue bakes unlimited Tenable-powered vulnerability scans into its USM platform, promising broader exposure management at no extra cost.

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

HCLSoftware has introduced a BigFix Secure Resilient Operations model with Agentic AI to unify IT and security on a single cloud-native platform.

Keeper links its identity and privileged access alerts into ServiceNow, giving security teams real-time, centralised incident response.

Accenture and Snowflake form a 5,000-strong AI data unit for enterprises, with Caterpillar among early clients and a new global CoE planned.

Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.

Expereo wins global deal to unify Kingspan Light, Air + Water's network across 100 sites, replacing fragmented local connectivity setups.

Radiant Logic launches AI-driven RadiantOne platform update, enhancing identity security with real-time remediation and continuous risk monitoring across systems.

Atlassian's cloud apps, including Jira and Confluence, are now globally available on AWS Marketplace, streamlining enterprise procurement across 150+ countries.

Freshworks unveils Freshservice for Business Teams as a standalone platform, enabling HR, Finance and Legal to independently manage internal workflows.