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Braze launches AI tools & deepens AWS collaboration
Software-as-a-Service

Braze launches AI tools & deepens AWS collaboration

Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Archive360 partners Caju AI on digital message governance
Software-as-a-Service

Archive360 partners Caju AI on digital message governance

Regulated firms face recordkeeping gaps as WhatsApp and Slack chats join email under one governance and discovery framework.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Max Factory doubles customers with Vonage messaging
Unified Communications

Max Factory doubles customers with Vonage messaging

Printed flyers lost ground as the retailer reached more shoppers and cut campaign errors after switching to targeted messaging across WhatsApp, RCS and SMS.

By Sofiah Nichole Salivio • 3 min read • Thu, 20th Aug 2026
Max Factory doubles customer base with Vonage messaging
Digital Transformation

Max Factory doubles customer base with Vonage messaging

Paper flyers gave way to targeted WhatsApp, RCS and SMS campaigns, helping the Italian retailer lift its active customer base by 100% in a year.

By Sofiah Nichole Salivio • 3 min read • Thu, 20th Aug 2026
Sinch rebrands MessageMedia as Sinch Engage in Australia
Digital Transformation

Sinch rebrands MessageMedia as Sinch Engage in Australia

Existing customers will see no change to products or pricing as the renamed platform keeps SMS, MMS, WhatsApp and local support in place.

By Mark Tarre • 4 min read • Mon, 10th Aug 2026
Infobip RCS traffic surges 169% as US leads growth
Digital Transformation

Infobip RCS traffic surges 169% as US leads growth

Brands are moving beyond SMS, as Infobip's RCS traffic jumped 169.3% in the first half, with US interactions up 1,298.8%.

By Mark Tarre • 4 min read • Wed, 29th Jul 2026
Overtime & Authvia join up on receivables payments
Software-as-a-Service

Overtime & Authvia join up on receivables payments

Receivables teams could cut friction as the joint platform lets consumers settle balances during the same voice, SMS or digital exchange.

By Mark Tarre • 4 min read • Wed, 22nd Jul 2026
Eightfold launches Candidate Agent for hiring chats
Software-as-a-Service

Eightfold launches Candidate Agent for hiring chats

Recruiters could cut candidate drop-off as Eightfold's new tool folds job search, scheduling and FAQs into one conversation.

By Sofiah Nichole Salivio • 4 min read • Thu, 16th Jul 2026
8x8 named MetriStar top provider for CPaaS & CCaaS
Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • Thu, 2nd Jul 2026

Stories from Other Regions

Short Message Service (SMS) stories

OpenDebt raises AUD $2 million to expand AI debt recovery
Fintech

OpenDebt raises AUD $2 million to expand AI debt recovery

The funding will help the Sydney start-up reach more lenders as it targets overdue debts that are too small or costly to chase manually.

By Karen Joy Bacudo • 6 min read • Last month
Lendi lifts loan lodgement with AI agents & Twilio
Digital Transformation

Lendi lifts loan lodgement with AI agents & Twilio

Home loan applicants are reaching loan lodgement 2.5 times faster after Lendi Group linked AI agents to Twilio's platform.

By Karen Joy Bacudo • 4 min read • Last month
Eltropy summit debates AI at Monterey leadership event
Digital Transformation

Eltropy summit debates AI at Monterey leadership event

More than 90 credit union and community bank leaders weighed AI's efficiency gains against fraud and service risks at Eltropy's summit.

By Joseph Gabriel Lagonsin • 4 min read • Last month
2degrees opens Marton satellite station for smartphone tests
Unified Communications

2degrees opens Marton satellite station for smartphone tests

Customers in remote parts of New Zealand may soon get voice, data and messaging on ordinary smartphones, after tests using AST SpaceMobile's network.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 26th Aug 2026
Blue Machines AI launches Floe for Indian customer chats
Fintech

Blue Machines AI launches Floe for Indian customer chats

The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.

By Mark Tarre • 4 min read • Thu, 20th Aug 2026
Nearly half of UK adults question message authenticity
Phishing

Nearly half of UK adults question message authenticity

Trust in digital messages is fraying, with 46% of UK adults doubting whether an email or text was genuine, according to new research.

By Sean Mitchell • 4 min read • Fri, 31st Jul 2026
Babeltext expands translation platform to 249 languages
Software-as-a-Service

Babeltext expands translation platform to 249 languages

The Sydney-based firm says the upgrade could help agencies handle routine multilingual enquiries faster, while keeping humans in the loop.

By Sean Mitchell • 5 min read • Tue, 28th Jul 2026
KPMG names eight Irish tech finalists for 2026 prize
Software-as-a-Service

KPMG names eight Irish tech finalists for 2026 prize

Healthcare and AI start-ups dominate the shortlist, as investors prepare to hear pitches from firms tackling accessibility, childcare and drug delivery.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 3rd Jul 2026
Chaty.ai raises USD $1.15 million to boost tourism AI
Customer Experience

Chaty.ai raises USD $1.15 million to boost tourism AI

Tourism operators could capture more bookings as an AI receptionist now answers missed calls, checks availability and takes payments automatically.

By Sean Mitchell • 3 min read • Fri, 26th Jun 2026