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Twilio evolves from APIs to conversational trust
Customer Experience

Twilio evolves from APIs to conversational trust

As AI agents proliferate, Twilio is focusing on trusted, governed communications infrastructure rather than the apps that sit on top of it.

By Anthony Caruana • 4 min read • Last week
Twilio bets on conversation infrastructure for the agentic AI era
Digital Transformation

Twilio bets on conversation infrastructure for the agentic AI era

Twilio says enterprise AI will fail without the communications plumbing to link customer data, channels and human workers across touchpoints.

By Anthony Caruana • 4 min read • Last week
Braze launches AI tool to test billion customer mixes
Marketing Technologies

Braze launches AI tool to test billion customer mixes

The new software aims to help marketing teams automate customer outreach and campaign checks, reducing reliance on technical staff or manual testing.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Braze launches AI tools & deepens AWS collaboration
Software-as-a-Service

Braze launches AI tools & deepens AWS collaboration

Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 30th Sep 2026
Archive360 partners Caju AI on digital message governance
Software-as-a-Service

Archive360 partners Caju AI on digital message governance

Regulated firms face recordkeeping gaps as WhatsApp and Slack chats join email under one governance and discovery framework.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 30th Sep 2026
Max Factory doubles customers with Vonage messaging
Unified Communications

Max Factory doubles customers with Vonage messaging

Printed flyers lost ground as the retailer reached more shoppers and cut campaign errors after switching to targeted messaging across WhatsApp, RCS and SMS.

By Sofiah Nichole Salivio • 3 min read • Thu, 20th Aug 2026

Stories from Other Regions

Short Message Service (SMS) stories

Kudosity opens RCS testing for Australian businesses
Application Programming Interface

Kudosity opens RCS testing for Australian businesses

Australian businesses can now prepare for richer customer messages as mobile networks inch towards wider RCS availability, with SMS fallback still available.

By Sean Mitchell • 4 min read • 3 days ago
MediRoutes launches browser dispatch tool for NEMT
Fleet Management

MediRoutes launches browser dispatch tool for NEMT

Existing customers can now use MediRoutes' full dispatch tools in a browser on phones, tablets and laptops at no extra cost.

By Sofiah Nichole Salivio • 3 min read • Last week
Holafly launches Ultra Plan with support for travellers
Short Message Service

Holafly launches Ultra Plan with support for travellers

Australian travellers can now get 24/7 doctor chat, mental wellbeing sessions and flight claims help in Holafly's new subscription for AUD $136.14 a month.

By Sean Mitchell • 3 min read • Last week
How an AI-powered messaging campaign could boost your festive season bookings
Personalisation

How an AI-powered messaging campaign could boost your festive season bookings

With December bookings under pressure, hospitality venues are turning to AI-driven SMS and WhatsApp campaigns to reach customers fast and cheaply.

By Jules Holden • 4 min read • Last month
Eltropy launches verified texting for banks & credit unions
Risk & Compliance

Eltropy launches verified texting for banks & credit unions

Verified profiles and richer message formats could help banks and credit unions curb impersonation scams as RCS reaches more US phones.

By Karen Joy Bacudo • 3 min read • Last month
One in three Canadians targeted by scam, survey finds
Phishing

One in three Canadians targeted by scam, survey finds

Banks and phone firms face pressure to do more, as 34 per cent of Canadians say they were targeted by a scam in the past year.

By Sofiah Nichole Salivio • 4 min read • Last month
Australian shoppers warm to AI for holiday shopping
Data Protection

Australian shoppers warm to AI for holiday shopping

Budget-conscious households are embracing AI for practical holiday tasks, with confidence rising fastest among the eight markets surveyed by Sinch.

By Raphael Veloso • 4 min read • Mon, 28th Sep 2026
OpenDebt raises AUD $2 million to expand AI debt recovery
Fintech

OpenDebt raises AUD $2 million to expand AI debt recovery

The funding will help the Sydney start-up reach more lenders as it targets overdue debts that are too small or costly to chase manually.

By Karen Joy Bacudo • 6 min read • Tue, 22nd Sep 2026
Lendi lifts loan lodgement with AI agents & Twilio
Digital Transformation

Lendi lifts loan lodgement with AI agents & Twilio

Home loan applicants are reaching loan lodgement 2.5 times faster after Lendi Group linked AI agents to Twilio's platform.

By Karen Joy Bacudo • 4 min read • Wed, 9th Sep 2026
Eltropy summit debates AI at Monterey leadership event
Digital Transformation

Eltropy summit debates AI at Monterey leadership event

More than 90 credit union and community bank leaders weighed AI's efficiency gains against fraud and service risks at Eltropy's summit.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 2nd Sep 2026
2degrees opens Marton satellite station for smartphone tests
Unified Communications

2degrees opens Marton satellite station for smartphone tests

Customers in remote parts of New Zealand may soon get voice, data and messaging on ordinary smartphones, after tests using AST SpaceMobile's network.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 26th Aug 2026
Blue Machines AI launches Floe for Indian customer chats
Fintech

Blue Machines AI launches Floe for Indian customer chats

The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.

By Mark Tarre • 4 min read • Thu, 20th Aug 2026