Transcription Stories

Asian Stories

Transcription stories

Emtek expands Google Cloud AI tools for media production

The rollout should cut production costs further after VidioGen helped Emtek reduce redevelopment time by 30% on an animated series.

By Sean Mitchell • 4 min read • Last month

Customer Experience

DBS to launch Gen AI-powered customer service assistant

DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.

By Catherine Knowles • 3 min read • Thu, 25th Jul 2024

Global Stories

Transcription stories

Biometrics

RØDE unveils Sonaura mic tech, wireless gear & software

Production users gain smaller, tougher microphones and dual-channel wireless kit as RØDE expands from capture to editing software.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Gaming

Hands-on review: Samsung Galaxy A57 5G smartphone

Longer software support and a tougher, slimmer build make Samsung's mid-range handset more appealing, though the camera and charging lag rivals.

By Sean Mitchell • 5 min read • Fri, 27th Mar 2026

Unified Communications

Zoom showcases AI tools for APAC SMBs in daily work

Zoom says APAC small firms are moving AI from pilots to daily workflows, boosting productivity while trying to avoid new complexity.

By Mark Tarre • 5 min read • Wed, 25th Mar 2026

Unified Communications

Zoom expands agentic AI to automate workplace tasks

Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Mar 2026

Unified Communications

Wordly adds live AI translation to Microsoft Teams

Wordly brings live AI captions and audio translation to Microsoft Teams meetings via a simple browser link to cut cross-language friction.

By Mark Tarre • 4 min read • Sat, 7th Mar 2026

Customer Relationship Management

Contented raises NZD $4.1m to fuel AI expansion

Christchurch AI startup Contented raises NZD $4.1m seed round to grow its meeting-minutes platform and push into Australia, UK and US.

By Melania Watson • 4 min read • Thu, 12th Feb 2026

Software-as-a-Service

DSi Compliance hires David Whipple to drive US growth

DSi Compliance taps former police captain David Whipple to spearhead North American growth and expand DS-Keywords in US law enforcement.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026

Customer Relationship Management

Enreach & Cataleya launch APAC white-label UCaaS push

Enreach and Cataleya team up to launch a white-label UCaaS platform for APAC service providers, targeting booming cloud comms demand.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 9th Jan 2026

Generative AI

Journalists seek balance as AI adoption grows amid ethical concerns

A survey reveals 91% of newsrooms use AI as journalists balance new tech with core skills amid ethical worries and scarce training.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Storage

Wasabi & ScorePlay partner to boost AI for sports media

Wasabi Technologies and ScorePlay partner to offer AI-powered media management and cloud storage, helping sports organisations control and share content more efficiently.

By Sean Mitchell • 3 min read • Thu, 23rd Oct 2025

Customer Relationship Management

Zoom AI Companion expands integrations & features for productivity

Zoom's AI Companion now integrates with 16 apps including ServiceNow and Jira, enhancing productivity by automating tasks within its platform and beyond.

By Catherine Knowles • 4 min read • Thu, 10th Jul 2025

Software-as-a-Service

Klearcom launches Verify+ for enhanced global IVR testing

Klearcom has launched Verify+, a global solution enabling firms to simulate and test customer service calls in over 100 languages before going live.

By Catherine Knowles • 3 min read • Mon, 28th Apr 2025

Artificial Intelligence

Skymel unveils adaptive AI deployment solution, Orchestrator

Skymel has unveiled its Orchestrator Agent, a real-time adaptive AI solution set to revolutionise model delivery strategies for organisations.

By Catherine Knowles • 2 min read • Mon, 10th Feb 2025

Generative AI

Trint launches AI Summaries to ease transcript workflow

Trint has launched AI Summaries, a new feature allowing users to create 400-word transcript summaries with one click, enhancing transcription efficiency.

By Shannon Williams • 3 min read • Fri, 7th Feb 2025

Customer Experience

Trellis Data unveils speedier, greener AI decoding tech

Trellis Data has launched a new AI decoding method, Dynamic Depth Decoding, which could cut computational needs by 68.4% and speed up processes significantly.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024