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Datadog launches Updog.ai for real-time SaaS & AWS status monitoring
Security Information and Event Management

Datadog launches Updog.ai for real-time SaaS & AWS status monitoring

Datadog has launched Updog.ai, a free AI-driven platform offering near real-time status monitoring of major AWS and SaaS services for enhanced reliability insights.

By Melania Watson • 4 min read • Thu, 23rd Oct 2025
SugarCRM appoints Maksim Ovsyannikov as Chief Product Officer
Customer Relationship Management

SugarCRM appoints Maksim Ovsyannikov as Chief Product Officer

SugarCRM appoints Maksim Ovsyannikov as Chief Product Officer to lead global AI-driven product strategy and enhance sales automation tools worldwide.

By Melvin Hipolito • 3 min read • Thu, 9th Oct 2025
Zendesk launches AI-powered voice agents & analytics upgrades
Unified Communications

Zendesk launches AI-powered voice agents & analytics upgrades

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

By Sean Mitchell • 4 min read • Thu, 9th Oct 2025
Zoom AI Companion expands integrations & features for productivity
Customer Relationship Management

Zoom AI Companion expands integrations & features for productivity

Zoom's AI Companion now integrates with 16 apps including ServiceNow and Jira, enhancing productivity by automating tasks within its platform and beyond.

By Catherine Knowles • 4 min read • Thu, 10th Jul 2025
Zoom debuts AI features for business workflows across apps
Customer Relationship Management

Zoom debuts AI features for business workflows across apps

Zoom launches AI Companion add-on linking 16 apps like ServiceNow and Jira to streamline tasks and boost productivity across business platforms.

By Jed Nykolle Harme • 4 min read • Thu, 10th Jul 2025
Snowflake launches Openflow to speed AI data integration
Data Analytics

Snowflake launches Openflow to speed AI data integration

Snowflake launches Openflow, a service enabling rapid, seamless data integration to accelerate AI initiatives across diverse enterprise ecosystems.

By Jed Nykolle Harme • 6 min read • Wed, 4th Jun 2025
Pat Copeland joins Moloco to lead machine learning efforts
Customer Experience

Pat Copeland joins Moloco to lead machine learning efforts

Pat Copeland has been appointed General Manager of Moloco Commerce Media, bringing over 30 years' experience in machine learning and advertising.

By Melvin Hipolito • 3 min read • Thu, 10th Apr 2025
Zendesk to acquire Local Measure, boosting AI voice services
Unified Communications

Zendesk to acquire Local Measure, boosting AI voice services

Zendesk has unveiled plans to acquire Local Measure, an Australian provider of voice solutions, enhancing its AI-powered services by 2025.

By Sean Mitchell • 2 min read • Tue, 25th Feb 2025
AI revolutionises customer service in Australia by 2025
Customer Experience

AI revolutionises customer service in Australia by 2025

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

By Sean Mitchell • 3 min read • Wed, 12th Feb 2025
Zendesk exploit allows phishing scams, CloudSEK reports
Endpoint Protection

Zendesk exploit allows phishing scams, CloudSEK reports

CloudSEK's latest report reveals how cybercriminals exploit Zendesk's subdomain feature to create convincing phishing scams, risking brand trust and security.

By Catherine Knowles • 3 min read • Wed, 22nd Jan 2025
AI innovations to transform customer experience by 2025
Customer Experience

AI innovations to transform customer experience by 2025

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

By Kaleah Salmon • 5 min read • Mon, 30th Dec 2024

Stories from Other Regions

Zendesk stories

Smart Communications acquires Pendula to boost AI in customer chat
Data Analytics

Smart Communications acquires Pendula to boost AI in customer chat

Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.

By Melvin Hipolito • 4 min read • Tue, 12th Aug 2025
UK consumers cautious as AI assistants rise in global acceptance
Data Privacy

UK consumers cautious as AI assistants rise in global acceptance

Over half of UK consumers use AI assistants for daily tasks but remain cautious, especially about financial decisions, valuing human support in stress.

By Shannon Williams • 4 min read • Fri, 25th Jul 2025
Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Software-as-a-Service

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

By Melania Watson • 4 min read • Thu, 26th Jun 2025
Ventrica invests GBP £4.2 million to boost CX with Zendesk
Digital Transformation

Ventrica invests GBP £4.2 million to boost CX with Zendesk

Ventrica has launched Ventrica Digital with a GBP £4.2 million investment to enhance customer experience using Zendesk's platform and services over three years.

By Kaleah Salmon • 3 min read • Fri, 6th Jun 2025
FourNet unveils AI-powered IntellAIgent platform for business
Digital Transformation

FourNet unveils AI-powered IntellAIgent platform for business

FourNet launches IntellAIgent, an AI-powered platform integrating 300+ apps to automate complex tasks, aiming to revolutionise customer service and operations.

By Sean Mitchell • 3 min read • Wed, 21st May 2025
Iplicit appoints new COO after GBP £25m One Peak boost
Software-as-a-Service

Iplicit appoints new COO after GBP £25m One Peak boost

Hypergrowth accounting platform iplicit has appointed Olivia McMillan as COO after securing a GBP £25 million investment from One Peak to boost expansion.

By Imee Dequito • 3 min read • Mon, 3rd Feb 2025