About Shannon
Shannon Williams
News Editor
Shannon is an experienced journalist and editor with a strong interest in technology and the digital world. Her career spans a wide range of sectors, including tech, politics, tourism, transport and climate change, where she brings a sharp editorial eye and an ability to translate complex issues into clear, engaging stories.
Stories by Shannon - Page 14
Chargebacks surge threatens retailers' holiday profits
Thu, 15th Jan 2026
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data analytics
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fintech
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cx
Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers' first-quarter profits at risk.
Instagram denies breach after 17m user records leak
Thu, 15th Jan 2026
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data protection
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mfa
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phishing
Instagram denies a data breach after a dataset on 17m users appears on hacking forums, blaming old leak scraps and a fixed reset bug.
Kyowon, Instagram cases expose APAC identity flaws
Wed, 14th Jan 2026
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pam
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mfa
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phishing
Kyowon outage and an Instagram bug expose entrenched identity security gaps across APAC, from credential hygiene to privileged access.
Infobip named Frost CPaaS growth & innovation leader
Wed, 14th Jan 2026
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saas
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uc
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digital transformation
Infobip named a growth and innovation leader in Frost & Sullivan's latest CPaaS report, praised for cross-channel AI-driven communications.
Progress forecasts orchestration-led AI shift in 2026
Wed, 14th Jan 2026
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data protection
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hybrid cloud
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digital transformation
Progress predicts 2026 will mark a shift from AI pilots to orchestrated, governed platforms, widening the gap between leaders and laggards.
AI in 2026: fragile data, hybrid clouds & profit race
Wed, 14th Jan 2026
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saas
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data protection
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dr
AI in 2026 will be less about dazzling breakthroughs and more about fragile data, hybrid clouds and investor pressure for real profits.
Codific sets 2026 priorities for boards on cyber risk
Tue, 13th Jan 2026
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data protection
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ransomware
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cloud security
Codific urges boards to prioritise preemptive cyber defence, identity and supply-chain control as 2026 scrutiny and rules tighten.
C-suite leaders eye AI, cost cuts & flexible work by 2026
Tue, 13th Jan 2026
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digital transformation
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hcm
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ai
C-suite leaders plan to double down on AI, cost cuts and flexible work by 2026, despite tight budgets and rising tech and labour pressures.
Regulated sectors & legal teams tipped to lead AI 2026
Tue, 13th Jan 2026
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data protection
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digital transformation
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risk & compliance
Heavily regulated sectors and in-house legal teams are set to spearhead enterprise AI in 2026, turning compliance into a competitive edge.
AI agents to reshape retail, squeeze SaaS & ad spend
Tue, 13th Jan 2026
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cx
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martech
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partner programmes
AI agents will reshape how shoppers discover brands, forcing retailers to rethink visibility as SaaS vendors and ad budgets come under strain.
Informatica named Leader in Gartner data governance MQ
Tue, 13th Jan 2026
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data analytics
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digital transformation
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multi-cloud
Informatica named a Leader in Gartner's 2026 Magic Quadrant for data and analytics governance platforms, driven by its IDMC cloud platform.
Zendesk flags APAC demand for transparent, smarter AI CX
Tue, 13th Jan 2026
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data analytics
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digital transformation
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cx
Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.
AI to manage 41% of Singapore customer service by 2027
Tue, 13th Jan 2026
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digital transformation
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cx
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martech
AI is set to manage 41% of Singapore's customer service cases by 2027, as service teams embrace “agentic” tools despite security concerns.
Brands shift to centralised platforms as channels grow
Sat, 10th Jan 2026
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digital transformation
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cx
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martech
Brands are ditching fragmented martech stacks for centralised platforms as AI, richer messaging and costs expose the limits of siloed channels.
AI coding tools face 2026 reset towards architecture
Sat, 10th Jan 2026
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devops
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digital transformation
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hyperscale
AI coding tools are set for a 2026 reset as enterprises pivot from 'vibe coding' experiments to architecture-first, governed co-developers.
Agentic AI poised to transform cyber defence & search
Sat, 10th Jan 2026
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digital transformation
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cx
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martech
Agentic AI is set to move from hype to frontline tool by 2026, autonomously steering cyber defence workflows and search-led marketing.
DTCC sets 2026 agenda on tokenisation, AI & T+1 shift
Sat, 10th Jan 2026
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data analytics
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digital transformation
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public cloud
DTCC maps an ambitious 2026 plan, deepening tokenisation and AI while overhauling risk, collateral and post-trade ahead of Europe's T+1 shift.
Vertiv outlines five key trends reshaping AI data centres
Fri, 9th Jan 2026
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datacentre infrastructure
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hyperscale
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public cloud
Vertiv flags higher voltage power, digital twins and liquid cooling as critical trends reshaping AI-ready data centre design worldwide.
Microsoft leads on nature in Europe's data centres
Fri, 9th Jan 2026
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smart cities
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hyperscale
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dc
Microsoft tops rivals for weaving nature restoration into European data centres, but report warns sector lags as AI power demand surges.
Exactly.com predicts AI & agentic commerce for 2026
Fri, 9th Jan 2026
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data protection
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digital transformation
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crypto
Exactly.com predicts AI agents, social commerce and omnichannel retail will redefine trust, convenience and control in 2026 shopping.