The Autonomous Networks (AN) project, a joint endeavor by AIS Thailand and Huawei, has been awarded the coveted APAC Operator Award at FutureNet Asia 2023. This recognition took place at one of the most significant industry events in the Asia-Pacific region centring around network automation and intelligence. The summit offers a platform for the exchange of valuable insights on the future of the telecom industry.

AIS Thailand, one of the first CSPs worldwide to join the AN industry, has focused on collaborating with Huawei to transition into a cognitive technology company. Over the past few years, AIS Thailand has pioneered various network automation practices and produced many typical cases to drive the industry's development. Key Autonomous Network scenarios highlighted at the summit included customer complaint handling and network troubleshooting.

The Customer Complaint Prevention (CCP) solution, designed by AIS and Huawei, is a proactive approach that amalgamates near-real-time customer experience data, network events and process insights via AI models. Its main objective is to quickly identify and react to poor customer experiences by deploying an intelligent, automated integration that pinpoints problem areas or potential root causes. This strategic initiative is designed to solve customer network problems and boost customer satisfaction.

For network troubleshooting, AIS and Huawei have developed an AI-based E2E incident management automation to deliver a 'zero-touch' troubleshooting experience. This employs AI analysis to identify alarm propagation and auto-correlate faults across single and cross-domains. It establishes dynamic thresholds to identify risks before incidents occur, meanwhile using RCA to negate risks before they impact services. This optimises NOC efficiency and reduces Mean Time to Recovery (MTTR).

In response to the pressing need for enhancing network O&M around the globe, Huawei has recommitted itself to advance R&D on network autonomy. The company’s aim is to enable CSPs to evolve towards AN L4 by 2025 through value creation, industry collaboration, and practices.