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Syncron partners with SnapLogic to enhance customer service & ROI
Tue, 21st Nov 2023

Syncron, an intelligent service lifecycle management (SLM) SaaS solution provider, has announced a strategic partnership with SnapLogic in a bid to deliver an enhanced customer experience. The move underlines Syncron's dedication to not only enhancing customer experiences but also delivering substantial benefits such as reduced implementation timeframes and improved return on investment (ROI). This step has been announced amid a challenging economic landscape marked by escalating inflation.

The manufacturing supply chain solution leader provides a seamless suite of SaaS solutions via its Connected Service Experience (CSX) Cloud platform. This platform, known for its industry-leading AI and ML-driven operations, is built to assist manufacturers and service organisations in transforming their SLM strategies. Syncron CSX Cloud enables manufacturers and service organisations to optimise their parts inventory for a more reliable, profitable and customer service-focused aftermarket business.

The introduction of SnapLogic into Syncron's operations means customers can reap significant benefits. They'll be saving valuable time by reducing reliance on technical integration specialists, who are often overwhelmed by a continuous flow of IT tickets. Customers can also anticipate substantial cost savings by transferring essential data from legacy systems and retiring them, thanks to this modern integration platform. Furthermore, SnapLogic brings to the table its pioneering natural language prompts, allowing non-technical users to create integrations using everyday language and eliminating the need for extensive coding experience.

"We're thrilled to partner with SnapLogic. The leader in generative integration brings more than 10 years of tested and proven integration capabilities to the Syncron CSX Cloud," said Cole Sutter, COO, Products at Syncron. He added, "It's allowed us to not only provide best-in-class integration capabilities to our customers but has also given us the ability to better utilise our partners for implementations and support. With SnapLogic, we expect to see decreased implementation time and increased ROI for our customers."

SnapLogic is making considerable strides across the Asia-Pacific and Japan region as the demand for AI-led integration intensifies. The recent appointment of former AWS executive Matt Moore as Head of Alliances, APJ, coupled with the groundbreaking release of SnapGPT, the first generative integration solution to use AI and a large language model to help organisations integrate and automate faster, reflects the company's commitment to growth and success.

Jeremiah Stone, Chief Technology Officer at SnapLogic, said, "We are proud to join forces with Syncron to deliver cutting-edge generative integration capabilities that are a game-changer in the face of economic uncertainties. This collaboration isn't just about providing best-in-class integration capabilities - it's about future-proofing businesses and enabling them to thrive in a rapidly changing digital environment. We look forward to working closely with Syncron to not only meet but exceed the expectations of their customers, driving increased ROI and decreased implementation time."