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Call Recording Stories - Page 4

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Call Recording stories

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Call Recording stories

QNAP releases NAS-native video conference solution
Storage

QNAP releases NAS-native video conference solution

The KoiMeeter smart video conferencing solution features wireless presentation, real-time transcription and translation, and on-premise storage.

By Ben Moore • 2 min read • Thu, 6th Feb 2020
Telstra signs with Dubber for call recording and data capture
Unified Communications

Telstra signs with Dubber for call recording and data capture

Certain Telstra customers will have access to Dubber's Call Recording and Data Capture Platform for business telephony and mobile.

By Ben Moore • 2 min read • Tue, 4th Feb 2020
Tollring brings on new APAC business strategy lead, gears up for 'aggressive growth'
Customer Relationship Management

Tollring brings on new APAC business strategy lead, gears up for 'aggressive growth'

Tollring hires Graham Evans to lead business strategy in Asia Pacific as part of ambitious global growth plans.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2020
Novum Networks sets out to transform customer experience in Australia
Customer Relationship Management

Novum Networks sets out to transform customer experience in Australia

Novum Networks harnesses Tollring's iCall Suite for advanced call analytics, aiming to elevate customer service.

By Staff Writer • 3 min read • Thu, 27th Jun 2019
How AI benefits customer service
Customer Relationship Management

How AI benefits customer service

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

By Brendan Maree • 4 min read • Mon, 25th Feb 2019
Microsoft comments on recent tech support scam crackdowns
Unified Communications

Microsoft comments on recent tech support scam crackdowns

Despite the crackdowns, Microsoft warns that these scams persist and target everyone, no matter their age or location.

By Sara Barker • 3 min read • Fri, 30th Nov 2018
Avaya adds enterprise-level UC capabilities to SMB solution
Unified Communications

Avaya adds enterprise-level UC capabilities to SMB solution

Avaya enhances IP Office with enterprise-level capabilities, integrating Avaya Equinox, call recording, and flexible cloud options for SMBs.

By Ben Moore • 2 min read • Thu, 31st May 2018
World Backup Day 2018: Lineup of experts share their opinions
Disaster Recovery

World Backup Day 2018: Lineup of experts share their opinions

Experts from Commvault, Aeriandi, Cloudian, and Scale Computing (among others) have come together to share their insights and help raise awareness.

By Ashton Young • 7 min read • Fri, 30th Mar 2018
Why the future of customer experience is both human and machine
Customer Relationship Management

Why the future of customer experience is both human and machine

Touchpoint's CEO says when it comes to customer experience don't believe the 'robot revolution' will happen overnight.

By Frank Van der Velden • 4 min read • Fri, 2nd Feb 2018
Cybersecurity experts offer critical advice on eve of Data Protection Day
Unified Communications

Cybersecurity experts offer critical advice on eve of Data Protection Day

The day is about raising awareness and promoting privacy and data protection - we have 5 experts providing insights, with GDPR a strong factor.

By Ashton Young • 5 min read • Sat, 27th Jan 2018
Contact centre software company wins four major contracts
Customer Relationship Management

Contact centre software company wins four major contracts

PureCloud is built on a microservices framework that delivers customer engagement and employee collaboration functionality.

By Julia Gabel • 2 min read • Thu, 23rd Nov 2017
Artificial intelligence & voice data peers into sales performance
Customer Relationship Management

Artificial intelligence & voice data peers into sales performance

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.

By Julia Gabel • 2 min read • Tue, 18th Apr 2017
Access4 offers up new channel-focused BroadSoft CC-One deployment
Unified Communications

Access4 offers up new channel-focused BroadSoft CC-One deployment

Access4 is hosting BroadSoft's new CC-One in a move it says enables its partners to offer a data driven contact centre and telephony solution in one.

By Heather Wright • 2 min read • Mon, 27th Feb 2017
Dicker Data dials up exclusive deal to bring ShoreTel Hosted Voice to resellers
Unified Communications

Dicker Data dials up exclusive deal to bring ShoreTel Hosted Voice to resellers

Dicker Data resellers can now sell ShoreTel hosted voice products to end users after the distributor inked a new deal.

By Heather Wright • 2 min read • Mon, 4th Jul 2016
Liquid Voice signs first NZ distie agreement with Cogent
Customer Relationship Management

Liquid Voice signs first NZ distie agreement with Cogent

Liquid Voice partners with Cogent for first New Zealand distribution agreement for call recording and quality management solutions.

By Catherine Knowles • 2 min read • Wed, 18th May 2016

Stories from Other Regions

Call Recording stories

Sleek and seamless conference calling is now within reach
Wireless Networks

Sleek and seamless conference calling is now within reach

Yealink transforms meetings with the new Optima HD IP phone, boasting a 5 touch screen, Android OS, and 360° audio capture.

By Jacques-Pierre (JP) Dumas • 2 min read • Mon, 21st Aug 2017
Cogent inks direct channel deal with NEC unified communications
Unified Communications

Cogent inks direct channel deal with NEC unified communications

Cogent bolsters its unified comms offerings, partnering directly with NEC to provide cost-efficient, high-quality solutions.

By Heather Wright • 2 min read • Wed, 19th Jul 2017